• Build and maintain customized pitch decks, pricing proposals, and contract packages for active deals across all Skift subscription properties. • Develop and refine tiered pricing frameworks and proposal templates that the sales team can deploy quickly and consistently. • Coordinate critical deal logistics, including NDAs, order forms, and contract routing, and ensure a seamless, well-documented post-sale handoff to the Customer Experience team. • Leverage Claude and other AI tools to synthesize account data across HubSpot, Stripe, Beehiiv, and MySkift into actionable pre-call briefs and renewal packages. • Build and document repeatable AI-assisted workflows for common sales tasks, such as proposal drafts, pricing comparisons, and renewal summaries. • Conduct deep prospect research to brief reps before outreach, and create persona-specific battle cards, objection-handling guides, and product one-pagers. • Take full ownership of CRM hygiene in HubSpot, maintaining rigorous pipeline data integrity, deal stage tracking, contact records, and activity logging. • Proactively identify gaps in the sales process and build the necessary tools and infrastructure to close them.

• Enable partners to design, build, and deliver AI Agents using the Cognigy platform • Support partner onboarding and ongoing technical readiness through structured enablement and certification paths • Deliver technical enablement sessions, workshops, and hands-on labs • Assist partners with JavaScript development, debugging, and flow-based logic • Collaborate with Sales Engineering, Product, and Professional Services to align on technical standards and best practices

As a US Sales Operations Specialist at ONWARD Medical, you will play a critical role in enabling commercial success by supporting and optimizing sales execution across systems, processes, and cross-functional workflows. This role will serve as a key partner to Sales, Marketing, Finance, and Customer Experience teams to ensure accurate quoting, strong pipeline visibility, and efficient order execution. You will be responsible for managing core sales operations functions including CRM (Salesforce) support, quote generation, reporting, and coordination of order fulfillment processes. In addition, you will help with design and improve scalable commercial processes as well as to support continued growth. This role is essential to improving revenue predictability, operational efficiency, and overall sales effectiveness. Responsibilities - Enable sales execution through CRM support, quoting, credentialing, and operational coordination across internal teams. - Manage quote creation and ensure alignment with pricing policies, approval thresholds, and internal controls. - Maintain CRM (Salesforce) data integrity, support pipeline management, troubleshoot user issues, and ensure adherence to defined sales processes. - Develop and maintain dashboards and reports to provide visibility into pipeline, performance, and key commercial metrics. - Assist in forecasting processes by ensuring accurate opportunity data and supporting pipeline reviews. - Partner with Customer Support, Supply Chain, and Finance to ensure accurate order processing and shipment coordination. - Lead onboarding training for new sales team members on Salesforce and provide ongoing training, refreshers, and supplemental enablement as system enhancements, process updates, and new functionality are introduced. - Support completion of RFPs, vendor onboarding, and required internal documentation. - Manage and track credentialing requirements to ensure field readiness and compliance. - Identify inefficiencies and implement scalable workflows across quote-to-cash and sales processes. - Act as a liaison between Sales and internal teams (Finance, IT, Marketing, Customer Support, and Operations) - to ensure alignment and seamless execution. Experience, Qualifications & Skills - Bachelor’s degree in Business, Finance, Operations, or related field. - Minimum of 1–3 years of experience in Sales Operations, Commercial Operations, or related role. - Strong analytical and problem-solving skills with high attention to detail - Proficiency in Salesforce CRM and Microsoft Office Suite - Experience with reporting, dashboards, and data analysis - Strong organizational skills with the ability to manage multiple priorities - Excellent verbal and written communication skills - Ability to work cross-functionally and manage stakeholder relationships - Understanding of sales processes, pipeline management, and forecasting - Experience with quoting, pricing, and order management processes preferred - Familiarity with ERP systems (e.g., Business Central) is a plus - Highly detail-oriented with a process-driven mindset - Self-motivated, proactive, and solution-oriented - Ability to operate in a fast-paced, evolving environment - Strong sense of ownership and accountability - Represents the ONWARD Commitments: We Serve with Purpose, We Act with Integrity, We Lead with Courage, We Grow through Collaboration

Role Description This role is focused on improving how sales teams execute at every stage of the revenue cycle. You will analyze performance data, synthesize insights from deal reviews and field feedback, and translate them into actionable programs and training that drive measurable improvements. Working cross-functionally with Sales, RevOps, Product Marketing, and Legal, you will identify patterns in wins and losses, create repeatable “winning motions,” and reinforce consistent application of sales methodology. This position allows you to influence revenue outcomes directly while building systems that scale across the organization. You will lead workshops, develop enablement content, and ensure that feedback loops are continuously improving the field team’s execution. This is a high-impact role in a fast-growing, dynamic SaaS environment where analytical thinking, collaboration, and creativity are highly valued. - Analyze sales performance data, win/loss interviews, and deal reviews to identify trends, competitive gaps, and execution opportunities - Partner with RevOps to track pipeline progression, stage conversions, and deal outcomes - Translate insights into actionable recommendations and enablement programs that improve mid-funnel and close-stage execution - Surface and scale repeatable “winning patterns” across the sales organization - Monitor adoption and impact of initiatives aimed at improving sales productivity and adherence to sales methodology - Collaborate with Sales Leadership, Legal, Product Marketing, and RevOps to ensure insights are accurate, actionable, and aligned with organizational goals - Design, deliver, and facilitate training sessions, workshops, playbooks, frameworks, and other content that reinforce best practices and improve deal strategy Qualifications - 5+ years of experience in Sales Enablement, Revenue Operations, Sales Strategy, or related roles in a B2B SaaS environment - Strong analytical skills with the ability to identify trends and synthesize insights from qualitative and quantitative data - Experience working cross-functionally with Sales, RevOps, or Product Marketing teams - Excellent project management and organizational abilities - Superior communication skills to translate complex insights into practical recommendations and learning experiences - Familiarity with sales tools such as Salesforce, Gong, Highspot, or similar platforms - Proactive, curious, and comfortable influencing without direct authority - Deep understanding of sales processes and methodology, and experience improving sales team execution Benefits - Competitive salary and bonus program - Comprehensive health coverage (medical, dental, vision) - 401(k) plan with company match (US) or pension with match (UK) - Flexible vacation or paid time off (US/CA/UK) plus additional birthday and volunteer days - $200 monthly LYBL stipend for personal life enhancement - Employee resource groups and company-wide team events - Opportunities for professional development and growth in a fast-growing SaaS company - Work-life balance initiatives and flexible scheduling options