Reports to: Chief Technology & Product Officer (CTPO) Location: Position can be remote or onsite in Durham, CA Base Salary Range: $130 - 140k Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort. Role Summary The Principal Product Manager, Charging Platform, Hardware & Experience is a senior individual contributor and the CPO’s primary product partner, responsible for end-to-end ownership of the EV charging product ecosystem across software platform, charger hardware integration, interoperability standards, payments/authentication, and onsite customer experience. This role carries full accountability for product outcomes across the lifecycle: problem definition, requirements, delivery, validation, and iteration. Working cross functionally with Engineering, Hardware/OEM partners, Quality, Site Design, and Brand/UX teams. This is a highly technical product leadership role requiring deep familiarity with EV charging protocols and industry standards such as OCPP, ISO 15118 (Plug & Charge / AutoCharge), and interoperability interfaces such as OCPI, as well as authentication methods including RFID. Key Responsibilities 1) Platform Product Ownership (Software + Systems) - Own the product definition and delivery of the charging platform across charger to cloud, backend services, APIs, data flows, and operational tooling. - Write and maintain technically rigorous PRDs, interface specs, state diagrams, sequence flows, and acceptance criteria suitable for engineering implementation and QA validation. - Define product requirements for reliability and operational resilience, including offline behavior expectations (e.g., message caching, transaction settlement after reconnect) and observability/logging needs. 2) Charging Hardware & EVSE Integration - Partner with hardware engineering, OEMs, and suppliers to define charger functional requirements and integration requirements between EVSE and backend systems. - Ensure charger and network requirements align to applicable standards and supplier obligations such as OCPP 2.0.1, OCPP 1.6J certification, and ISO 15118 conformance testing expectations. - Drive requirements related to payment terminal interaction and connected system communication, including integration test coverage for payment and authentication peripherals. 3) Interoperability & Standards Leadership - Serve as internal subject matter expert and product owner for standards based interoperability, including but not limited to: - OCPP charger protocol compatibility and certification alignment - ISO 15118 support for Plug & Charge and related security/contract certificate flows - OCPI roaming/data exchange requirements and command flows - Convert standards requirements into testable product requirements and integration readiness criteria. 4) Payments, Authentication & Customer Access - Own product requirements for customer authentication and session initiation methods including Plug & Charge / Auto‑Charge, RFID access, and roaming partner feature alignment where applicable. - Partner with security/privacy stakeholders to ensure authentication and payments‑adjacent workflows align with legal/security requirements around customer data and operational controls. 5) Quality Partnership & Test Strategy - Act as the product counterpart to Quality teams to define: - test catalogs that cover frequent/rare conditions (including edge cases) - integration testing requirements across charger, backend, payment terminal, and roaming flows - performance and reliability validation requirements for HPC environments - Define “Definition of Done” criteria for releases including readiness gates, defect thresholds, and go‑live telemetry requirements. 6) Customer Clinics & Field Validation - Plan and execute structured customer validation activities (e.g., customer clinics, pilot cohorts, onsite usability sessions) to validate end‑to‑end charging experience performance and usability. - Translate clinic findings into prioritized product improvements across hardware behavior, UI/UX, authentication flows, and operational support tooling. 7) Site Design Enablement (Lounge + Amenities + Digital Integration) - Partner with Design to support charging site experience requirements, including: - lounge and amenity integration requirements (wayfinding, access, dwell-time experience) - digital touchpoints and on‑site UI elements that support customer experience goals - Ensure on‑site experience requirements are coherent with brand standards and operational constraints (e.g., serviceability, uptime, customer support flows). 8) Brand, Design & UX Partnership - Serve as product lead for customer experience alignment across Brand, Design, and UX teams. - Define experience principles, customer journeys, and interaction requirements across mobile/web, in‑station HMI elements, and customer support experiences. - Ensure visual and interaction standards are consistently implemented across partner integrations (e.g., OEM routing/search surfaces) where applicable. Qualifications Required - BS degree in a relevant field with a minimum of 10 years of product management experience with technical platforms, systems integration, or infrastructure software. - Strong technical fluency across APIs, distributed systems, backend services, and hardware/software integration. - Demonstrated ability to produce detailed, testable requirements and partner deeply with engineering and quality teams. - Proven track record of driving cross‑functional delivery where product spans software, hardware, and operational field deployment. Preferred - Experience in EV charging, mobility, energy, payments-adjacent systems, or other standards-based technical ecosystems. - Familiarity with OCPP, ISO 15118, and OCPI and their real-world implications for interoperability, security, and operations. - Experience running customer clinics, pilots, or field validation programs for complex hardware-enabled products. IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.  We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

View All Jobs Updater is seeking a highly experienced Sr. Technical Product Lead to shape and drive the long-term evolution of our platform and integration ecosystem. In this role, you will serve as a subject matter expert in platform product strategy, defining future-facing capabilities that enable scalable growth across verticals and partner channels. You will lead multiple high-impact, cross-functional initiatives while establishing strategic direction for shared platform services, APIs, SDKs, and partner integration models. This role requires deep systems thinking, strong business and technical fluency, and the ability to influence senior stakeholders in making thoughtful, long-term product tradeoffs. This is a senior product leadership role within the Product organization focused on defining platform vision, aligning cross-functional teams, and ensuring our platform investments position Updater for sustained growth and competitive advantage. The role also demands strong partnership acumen to strategically align our offerings with partner objectives, driving mutually beneficial outcomes for Updater and our partners across all go-to-market channels. Responsibilities Platform & Architecture - Define and drive the multi-year product vision and roadmap for Updater’s platform and integration ecosystem in conjunction with senior leadership. - Identify strategic platform investments that unlock new partner models, vertical expansion, revenue streams, or operational scale. - Proactively surface systemic friction, scalability constraints, or structural inefficiencies and lead cross-functional solutions. - Partner closely with Engineering leadership to ensure architectural direction aligns with product strategy and long-term business objectives. - Establish clear product principles for balancing short-term partner needs with long-term platform health. Integrations & Developer Experience - Define the long-term vision for Updater’s developer and partner integration experience, including tooling, documentation, onboarding models, and self-service capabilities. - Establish measurable success frameworks for integration performance, reliability, and adoption across partner segments. - Design scalable integration approaches that promote reuse, extensibility, and platform integrity. - Evaluate emerging market trends and integration models to ensure the platform remains competitive and future-ready. Strategic Partner Enablement - Shape integration models that influence go-to-market strategy and enable scalable partner growth. - Engage senior internal and external stakeholders to align on integration strategy and long-term value creation. - Guide principled product decision-making when immediate partner demands conflict with long-term platform sustainability. - Anticipate risks in major initiatives and proactively create contingency plans. Product & Organizational Leadership - Lead multiple high-impact, cross-functional initiatives simultaneously, maintaining strategic clarity while ensuring disciplined execution. - Author clear, high-quality product strategy documents, requirements, technical specifications, and decision memos that align senior stakeholders and enable scalable execution. - Adapt and apply advanced problem-solving approaches when navigating complex ambiguity, incomplete data, or evolving business strategy. - Drive alignment across Product, Engineering, Partnerships, and GTM teams when priorities compete or tradeoffs require principled decision-making. - Proactively identify interdependencies and sequencing risks across initiatives, ensuring platform investments optimize long-term business impact. Must-Have Skills & Experience Experience - 10+ years of Product Management experience, with deep expertise in B2B platforms, APIs, integrations, or developer-facing products. - Demonstrated success defining and executing multi-year product strategy with measurable business impact. - Track record of leading multiple future-facing, cross-functional initiatives in complex environments. - Recognized subject matter expertise in platform ecosystems or integration strategy. - Proven ability to influence senior stakeholders and drive alignment across competing priorities. Technical Skills - Strong understanding of APIs (REST/GraphQL), SDKs, authentication models, integration patterns, and system tradeoffs. - Ability to engage deeply with Engineering partners on system design implications while maintaining product ownership of direction and prioritization. - Experience balancing platform scalability with commercial and partner needs. Ways of Working - Excellent communicator who can align engineers, partners, and stakeholders around a shared vision. - Systems thinker who sees how individual features/integrations fit into a broader ecosystem. - Pragmatic and outcome-driven, with a strong sense of ownership. Nice to Have - Experience in proptech or multifamily industry. - Background as an engineer, solutions architect, or technical consultant who transitioned into product management. - Experience improving developer experience through tooling, documentation, and self-service workflows. Compensation This posting is anticipated to remain open until 4/30/26. The new hire salary range for this position is $180,000 - $205,000 annually. Factors which may affect the starting pay within this range include skills, experience, and other qualifications aligned with Updater's internal leveling guidelines. About Updater Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we’re transforming fragmented purchasing workflows into seamless, automated experiences – freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale. Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.updater.com. Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Benefits: The Company offers the following benefits for this full-time position, subject to applicable eligibility requirements: - Medical, Dental, and Vision Insurance - Flexible PTO - 13 paid company holidays annually - Updater Stock Options - 401(k) with employer match - Wellbeing Subsidy - One Medical membership - Virtual on-demand healthcare through Teladoc and Talkspace - Flexible spending account (FSA) - Health savings account (HSA) - Supplemental Short & Long Term Disability Insurance - Supplemental Life Insurance - Paid Parental Leave

CTG is seeking an experienced Epic Dorothy Analyst. Location: Remote Duration: 12 months We are seeking an experienced Epic Dorothy Analyst to support a net-new Epic implementation of this module with a primary focus on EpicCare Ambulatory, Hospice, and Home Health workflows within the Epic Dorothy module. This role will be instrumental in designing, building, testing, and optimizing workflows to support clinical and operational excellence across ambulatory, hospice, and home health services. The ideal candidate brings strong implementation experience, deep workflow knowledge, and the ability to collaborate cross-functionally in a fast-paced healthcare IT environment. Key Responsibilities: Implementation & Build - Lead design, build, and configuration of Epic Dorothy for home health and hospice services. - Collaborate with operational and clinical stakeholders to gather requirements and translate them into system functionality. - Configure and optimize workflows within EpicCare Ambulatory to ensure seamless integration with Dorothy. - Develop SmartForms, SmartTexts, navigators, order sets, and documentation templates. - Build and maintain security classes and user roles as appropriate. Workflow Design & Optimization - Map current and future-state workflows for home health and hospice operations. - Align build with regulatory requirements (CMS, Conditions of Participation, OASIS documentation). - Ensure interoperability between Ambulatory, Hospice, and Home Health workflows. - Identify opportunities for automation and process improvement. Testing & Go-Live Support - Develop and execute integrated test scripts. - Support unit, system, and integrated testing cycles. - Participate in go-live planning and provide at-the-elbow support during activation. - Troubleshoot post-go-live issues and support stabilization efforts. Integration & Reporting - Collaborate with technical teams on interfaces and data exchange. - Support reporting needs for quality metrics, compliance, and operational performance. - Assist with data conversion and validation for net-new implementation. Documentation & Governance - Maintain detailed design documentation and build records. - Participate in governance committees and change control processes. - Ensure adherence to implementation timelines and project milestones. Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at anisha.muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $130,000 to $145,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

• You are responsible for the “Core Reliability & Connectivity” roadmap • You act as the primary interface between our engineering team and business stakeholders to ensure our platform remains production-ready while delivering scalable value. • You translate complex technical challenges (e.g., refactoring, security, protocol updates) into tangible business value and incorporate them into the official roadmap. • You work closely with the Lead Software Architect and the Agile Delivery Lead to specify requirements for high-tech features (e.g., OPC UA, MQTT, container architecture). • You balance “feature hype” and “technical debt” to sustainably secure the platform’s stability. • You take full ownership of the technical backlog and ensure the engineering team works on agreed priorities.