REMOTE • CONTIGUOUS UNITED STATES Digital Systems • Customer Experience• Retail Join NCG as our Technical Program Manager - Digital & Customer Experience and help champion technology programs that make a difference for our member co-ops. If you are project manager in the IT space, come help us manage complex programs and roadmaps. Come join National Co+op Grocers' (NCG) collective movement towards a just, resilient and regenerative food system that is accessible for all! We are a business services cooperative that helps community-owned grocery stores thrive-strengthening local economies, promoting sustainable food systems, and empowering consumers. We are revolutionizing the grocery industry to make it work better for people and the planet! This position will support the planning, rollout and ongoing success of websites, apps and customer experience platforms used by our member co-ops. This is an ideal position for someone who enjoys IT program management, strong partnerships, and helping people confidently use new digital tools. Primary Responsibilities - Own the end-to-end lifecycle of digital customer experience programs from strategy and roadmap development through execution and optimization. - Contribute to the prioritization of opportunities that will have significant impact in the operations, standardization and improvement in business processes for NCG and its member co-ops using metrics like ROI, Customer acquisition/retention, Sales growth, etc. - Support and establish the definition of business processes and requirements for technology-driven solutions to evaluate, select, design, and implement systems and services that meet organizational needs. - Coordinate program planning activities across multiple technology teams, third parties, and stakeholder groups and define programs to implement technology-driven solutions. - Assist in developing programs and project plans, budgets, timelines, standards, guidelines, policies, and procedures to support successful rollout and adoption. - Monitor program progress, timeline, budget; communicating status to stakeholders; managing issues and risks, escalating when needed. - Bring awareness to NCG's technology programs through communications within NCG and with its member co-ops to share technology program deployment and onboarding strategies, materials, and resources. - Manage the onboarding of users to technology programs, including sign-up, planning, training, and support. - Monitor user adoption and performance, manage ongoing participation, and maximize user satisfaction for technology programs. - Partner with Marketing, Retail Operations and Business Technology teams to share customer engagement and loyalty strategies that drive measurable improvements in customer retention and lifetime value. - Lead complex, multi-workstream programs involving multiple vendors, internal teams and geographically distributed retail stakeholders. Qualifications: - Bachelor's degree and a minimum of 8 years of experience in managing software solutions and program management in the domain of digital customer experience. - Minimum of five years of experience in a senior or lead program management role with responsibility for strategy, roadmap ownership and cross-functional influence. - Minimum of five years of experience supporting digital systems (websites and apps) as well as working across customer experience technology stacks (CMS, CDP, loyalty, promotions, marketing automation, membership, eCommerce) within retail. - Experience in Web content management software like WordPress. - Experience in Digital and Customer engagement technologies such as Mercatus, ECRS, Shopify, WooCommerce or similar software. Compensation & Benefits NCG offers a competitive salary and comprehensive benefits package, as an example: - 4 weeks Paid Time Off - Medical, dental, and vision insurance - Health Savings Account (HSA) and Flexible Spending Account (FSA) with company contributions - Company-paid life and disability insurance - Company-paid identity theft protection - Matching 401(k) plan The salary for this position is $175,461. Workstation Options - Home Office (Contiguous U.S.): Eligible if within 100 miles of a major airport and has sufficient internet bandwidth and mobile phone service. - Paul, MN Office: Workstations available at 2610 University Ave W, with free parking and access to the Green Line Light Rail (Westgate Station). Accessibility NCG is committed to providing equal access to all interested candidates. If you require a reasonable accommodation for any part of the employment process, please contact (866) 709-2667 ext. 2817 or email careers@ncg.coop for assistance. Our goal is to attract and retain qualified talent and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any characteristic protected by applicable law. No recruiters or agencies please.

Role Description This role offers a unique opportunity to act as the technical bridge between a cutting-edge Voice AI platform and its growing ecosystem of partner platforms. You will ensure developers integrating through partner channels have seamless experiences, from discovering documentation to going live with production-grade integrations. This position involves: - Creating high-fidelity integration examples - Maintaining deep partner relationships - Auditing developer journeys - Producing technical content that resonates with diverse audiences - Collaborating across internal product, engineering, and field teams - Representing the company in partner communities, conferences, and workshops This is a hands-on, creative, and strategic role, ideal for someone who enjoys solving complex technical challenges while influencing the broader ecosystem. Remote work with global collaboration is supported, with occasional travel for events and workshops. Qualifications - 3–5 years of experience in Software Engineering or Developer Relations - Strong foundation in JavaScript, Python, .NET, or Go, with experience building APIs and front-end examples for technical audiences - AI-first mindset with experience using AI tools for coding, content creation, research, and automation - Proven experience coordinating across organizational boundaries and working with external developer teams - Demonstrated ability to communicate complex technical concepts clearly through writing, documentation, and code - Experience engaging with developer communities and providing empathetic, technically accurate guidance - Remote-friendly with ability to collaborate across global time zones, including occasional travel (~25%) for workshops and events Requirements - Partner-focused Developer Relations experience (preferred) - Hands-on familiarity with AI agent frameworks, vector databases, and RAG architectures (preferred) - Experience with media and real-time protocols (WebSockets, WebRTC, gRPC) (preferred) - Track record of influencing engineering or product roadmaps through developer feedback (preferred) - Open-source contributions or leadership in developer communities (preferred) - Public speaking, content creation, or digital presence within developer ecosystems (preferred) Benefits - Comprehensive medical, dental, and vision coverage - Annual wellness and home office stipends - Mental health support and life/STD/LTD insurance plans - Unlimited PTO, flexible schedule, generous parental leave, and 12 US company holidays - 401(k) plan with company match and tax-advantaged savings programs - Learning and development stipend, conference participation, and AI enablement workshops - Employee Resource Groups and community engagement initiatives

Role Description This role offers a unique opportunity to lead complex, high-impact engagements at the intersection of policy, technology, and operations. You will guide multidisciplinary teams to help state agencies implement federal Medicaid community engagement requirements, translating evolving policy into practical, state-specific solutions. The position requires navigating multi-layered stakeholder environments, coordinating across internal and external teams, and driving outcomes in high-stakes, delivery-focused settings. You will provide clarity amid ambiguity, remove blockers, and ensure consistent, scalable delivery across multiple engagements. This is a strategic and hands-on role that blends leadership, problem-solving, and operational expertise, with the ability to directly influence how public programs operate and serve people. The position is fully remote, with occasional travel as needed, and is ideal for someone passionate about improving public outcomes through technology-driven solutions. - Lead end-to-end delivery of CMS engagements, ensuring states translate federal Medicaid requirements into actionable, compliant, and effective solutions - Serve as the central point of coordination across CMS, state partners, internal teams, and subcontractors, aligning stakeholders and managing competing priorities - Translate evolving federal guidance into clear plans, priorities, and execution pathways for multidisciplinary teams - Assemble and lead teams across product, design, engineering, and operations, fostering collaboration and removing obstacles to drive delivery - Manage multiple concurrent engagements using agile and delivery management practices (e.g., Scrum, Kanban) to achieve consistent, high-quality outcomes - Facilitate retrospectives and continuous improvement practices to capture lessons learned and optimize engagement processes - Provide clear visibility into project status, risks, and outcomes to senior federal and state stakeholders Qualifications - Demonstrated experience leading complex, end-to-end project or program delivery, preferably in consulting, product management, or operations - Strong ability to convert ambiguous or evolving requirements into clear plans, priorities, and actionable work - Experience at the intersection of policy, operations, and technology, with the ability to communicate effectively with technical and non-technical audiences - Skilled in stakeholder management, aligning senior leaders across multi-layered and politically sensitive environments - Familiarity with agile or iterative delivery approaches, applying them pragmatically in real-world, high-stakes contexts - Systems thinking skills to understand interactions between policies, processes, technology, and data - Comfort working with technical systems, legacy environments, and data flows - Experience in government, healthcare, or other regulated environments is preferred - Ability to build trust, provide visibility into delivery status, and foster continuous improvement among teams - Commitment to public service and improving outcomes through effective program delivery Benefits - Competitive salary, ranging from $170,000–$230,000 depending on level (Staff or Principal) and experience - Medical, dental, and vision insurance - Short-term and long-term disability, life, and AD&D coverage - 401(k) with dollar-for-dollar match up to 10% - Flexible PTO policy (~25 days/year) plus 11 federal holidays - Up to 12 weeks paid parental leave - Performance-based rewards, including bonuses, stock options, and referral incentives - Professional development allowance and tech stipend - Charity donation matching and company swag budget - Fully remote, flexible work environment designed to empower public impact Company Description

Role Description This role combines: - Technical Project Management (TPM) — team alignment, orchestration, KPIs, outcomes - Quality Assurance (QA) — system correctness, validation, reproducibility Redesigned for an AI-native system. You own: - how work is executed across the system - whether the system behaves correctly under real-world conditions What You Will Do You operate across three layers: - Execution Layer (TPM) - Ensure work flows correctly across the system - Align teams around clear outcomes - Orchestrate execution across product, engineering, and AI systems - Translate system needs into structured work (Jira or equivalent) - Define KPIs such as: - system correctness - time to resolution - execution quality - Ensure outcomes match expectations - Correctness Layer (QA) - Ensure the system behaves correctly (Agents to run QA for Unity) - Define expected system behavior across flows - Identify where behavior diverges - Reproduce issues and edge cases - Validate fixes - Ensure failures are: - understood at root cause - reproducible - prevented from recurring - AI-Native Layer - Design how validation and execution scale - Implement agents that: - simulate user behavior - test flows - validate outcomes - measure system performance - create feedback loops that continuously improve the system - reduce reliance on manual QA and manual coordination Operational Ownership You will define how system behavior becomes actionable across the team. This includes: - Translating system gaps into clear, structured tasks (tickets, flows, validation units) - Ensuring issues are: - clearly defined - reproducible - outcome-driven - Establishing and evolving KPIs, including: - system correctness - validation coverage - time to resolution - Owning how work is tracked and resolved (Jira or equivalent) - Ensuring bugs are not just reported, but: - fully understood - fixed at the root - prevented from recurring Hard Problems We’re Exploring - Ensuring correctness across multi-user, multi-step coordination flows - Designing validation systems that scale with real-world complexity - Orchestrating AI agents to simulate and validate system behavior - Building systems that detect and resolve failures before users experience them Who This Is For - People who think in systems and execution, not just features - Are strong in: - team alignment - orchestration - driving outcomes - Naturally identify: - edge cases - system failures - Are comfortable working with: - engineers - AI systems - product flows - Care deeply about correctness and outcomes Who This Is NOT For - People looking for a salaried job today - Those wanting a freelance contract or short-term gig - Individuals bridging time until their next role - Those who prefer clearly defined specs over ambiguous systems If Interested Send: - a short note on why this role resonates - examples of systems you’ve debugged, validated, or improved Final Thought If you have thought, “I want to build my own startup and make a real impact” — and are looking to do it as part of a team already in motion — we want to hear from you.