Group of EPH logistics companies operating rail and road transport and freight forwarding services in Central Europe
Client Success Manager - Fully Remote
Location
Florida
Posted
87 days ago
Salary
0
Seniority
Lead
Job Description
Client Success Manager - Fully Remote
EP Logistics International
Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap? We're growing fast and we need driven people who want to grow with us. Who We Are Richard Yu is an online business coach with: - 100K+ subscribers on YouTube → - A growing personal brand on Instagram → We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. The Opportunity This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections. If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on. What You'll Do - Onboard new clients with energy and clarity — their first impression of us is you - Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus - Host weekly group coaching sessions, answering questions and driving momentum - Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert - Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure - Message clients daily across platforms to keep them on track and engaged - Create training videos and worksheets to continuously improve our client experience - Report daily across Slack, CRMs, and spreadsheets with high attention to detail
Job Requirements
- What We're Looking For
- Non-negotiables:
- Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter.
- Sales experience — you understand how to guide a conversation toward a decision
- Coaching or mentorship experience — 1:1 and group settings
- Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation
- Full-time availability, 8AM–6PM EST, Monday–Friday
- Based in North America, Europe, or South Africa
- Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast
- The mindset we hire for:
- You're coachable. You don't just accept feedback — you act on it immediately.
- You think fast and adapt faster. The role will evolve and you'll evolve with it.
- You're an entrepreneur at heart — you treat your client portfolio like your own business
- You're willing to put in long hours when it matters, because you know the payoff is worth it
- You take ownership. Excuses aren't part of your vocabulary.
- This Is NOT For You If:
- You have another full-time job or side commitments that divide your focus
- You need heavy hand-holding or a rigid script to feel confident
- You crumble under pressure or resent being pushed to improve
- You're looking for a stable salary regardless of output
Benefits
- What You Get
- $8,000–$15,000+ /month earning potential (base + commission)
- Commission on renewals, upgrades, referrals, and collections
- Remote, flexible work environment with a high-performance culture
- Real mentorship and training — we invest in your growth
- A front-row seat to a scaling online education company
- If this sounds like the opportunity you've been waiting for, apply now. We move fast — and so should you.
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Role Description Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap? We're growing fast and we need driven people who want to grow with us. This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on. What You'll Do - Onboard new clients with energy and clarity — their first impression of us is you - Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus - Host weekly group coaching sessions, answering questions and driving momentum - Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert - Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure - Message clients daily across platforms to keep them on track and engaged - Create training videos and worksheets to continuously improve our client experience - Report daily across Slack, CRMs, and spreadsheets with high attention to detail Qualifications - Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter. - Sales experience — you understand how to guide a conversation toward a decision - Coaching or mentorship experience — 1:1 and group settings - Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation - Full-time availability, 8AM–6PM EST, Monday–Friday - Based in North America, Europe, or South Africa - Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast Requirements - You're coachable. You don't just accept feedback — you act on it immediately. - You think fast and adapt faster. The role will evolve and you'll evolve with it. - You're an entrepreneur at heart — you treat your client portfolio like your own business - You're willing to put in long hours when it matters, because you know the payoff is worth it - You take ownership. Excuses aren't part of your vocabulary. This Is NOT For You If: - You have another full-time job or side commitments that divide your focus - You need heavy hand-holding or a rigid script to feel confident - You crumble under pressure or resent being pushed to improve - You're looking for a stable salary regardless of output Benefits - $8,000–$15,000+ /month earning potential (base + commission) - Commission on renewals, upgrades, referrals, and collections - Remote, flexible work environment with a high-performance culture - Real mentorship and training — we invest in your growth - A front-row seat to a scaling online education company If this sounds like the opportunity you've been waiting for, apply now. We move fast — and so should you.
Client Success Manager - Fully Remote
EP Logistics InternationalGroup of EPH logistics companies operating rail and road transport and freight forwarding services in Central Europe
Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap? We're growing fast and we need driven people who want to grow with us. Who We Are Richard Yu is an online business coach with: - 100K+ subscribers on YouTube → - A growing personal brand on Instagram → We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. The Opportunity This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections. If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on. What You'll Do - Onboard new clients with energy and clarity — their first impression of us is you - Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus - Host weekly group coaching sessions, answering questions and driving momentum - Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert - Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure - Message clients daily across platforms to keep them on track and engaged - Create training videos and worksheets to continuously improve our client experience - Report daily across Slack, CRMs, and spreadsheets with high attention to detail
Client Success Manager - Fully Remote
EP Logistics InternationalGroup of EPH logistics companies operating rail and road transport and freight forwarding services in Central Europe
Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap? We're growing fast and we need driven people who want to grow with us. Who We Are Richard Yu is an online business coach with: - 100K+ subscribers on YouTube → - A growing personal brand on Instagram → We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. The Opportunity This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections. If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on. What You'll Do - Onboard new clients with energy and clarity — their first impression of us is you - Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus - Host weekly group coaching sessions, answering questions and driving momentum - Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert - Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure - Message clients daily across platforms to keep them on track and engaged - Create training videos and worksheets to continuously improve our client experience - Report daily across Slack, CRMs, and spreadsheets with high attention to detail
• Own post-sale success for a portfolio of customers, serving as the primary point of contact. • Build trusted relationships with customer stakeholders, understand their goals and timelines, and align Oura's capabilities to what success actually looks like for their team. • Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services. • Lead specialized onboarding for research teams, managing deployment logistics for study participants and ongoing lifecycle execution in partnership with Sales. • Monitor account health, proactively identifying risks, renewal needs, and expansion opportunities. • Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience. • Apply an understanding of research environments — including data privacy considerations (GDPR/HIPAA) and stakeholder structures — to tailor your approach for each customer. • Manage multiple customer initiatives with strong execution, clear communication, and sound project management. • Capture and share customer insights to inform product and process improvements. • Maintain accurate account records and engagement data in CRM and internal systems. • Own post-sale relationships for a portfolio of customers and/or partners, serving as the primary point of contact for ongoing success.

