Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap? We're growing fast and we need driven people who want to grow with us. Who We Are Richard Yu is an online business coach with: - 100K+ subscribers on YouTube →  - A growing personal brand on Instagram →  We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. The Opportunity This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections. If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on. What You'll Do - Onboard new clients with energy and clarity — their first impression of us is you - Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus - Host weekly group coaching sessions, answering questions and driving momentum - Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert - Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure - Message clients daily across platforms to keep them on track and engaged - Create training videos and worksheets to continuously improve our client experience - Report daily across Slack, CRMs, and spreadsheets with high attention to detail

Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap? We're growing fast and we need driven people who want to grow with us. Who We Are Richard Yu is an online business coach with: - 100K+ subscribers on YouTube →  - A growing personal brand on Instagram →  We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. The Opportunity This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections. If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on. What You'll Do - Onboard new clients with energy and clarity — their first impression of us is you - Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus - Host weekly group coaching sessions, answering questions and driving momentum - Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert - Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure - Message clients daily across platforms to keep them on track and engaged - Create training videos and worksheets to continuously improve our client experience - Report daily across Slack, CRMs, and spreadsheets with high attention to detail

• Own post-sale success for a portfolio of customers, serving as the primary point of contact. • Build trusted relationships with customer stakeholders, understand their goals and timelines, and align Oura's capabilities to what success actually looks like for their team. • Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services. • Lead specialized onboarding for research teams, managing deployment logistics for study participants and ongoing lifecycle execution in partnership with Sales. • Monitor account health, proactively identifying risks, renewal needs, and expansion opportunities. • Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience. • Apply an understanding of research environments — including data privacy considerations (GDPR/HIPAA) and stakeholder structures — to tailor your approach for each customer. • Manage multiple customer initiatives with strong execution, clear communication, and sound project management. • Capture and share customer insights to inform product and process improvements. • Maintain accurate account records and engagement data in CRM and internal systems. • Own post-sale relationships for a portfolio of customers and/or partners, serving as the primary point of contact for ongoing success.

About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are - Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives - Action-oriented, analytical, and collaborative in approach to customer success and issue resolution - Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle - Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations - Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions - Proven track record of driving product adoption and supporting long-term customer growth What you will do - Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning - Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion - Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives - Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption - Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights - Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers - Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves - 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles - Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level - Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively - Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience - Proficiency with CRM and case management tools such as Salesforce and Jira - Technical proficiency related to internet technologies, networking, and email security products - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience #LI-EM3 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.