What we need: As an Accounts Receivable Specialist at RTS, you’ll be an essential part of our Finance team, with a primary focus on collections, cash applications, account reconciliations, and bad debt reduction. You’ll work closely with customers to update and resolve past-due balances and ensure accurate, timely application of payments. This is a remote role, with occasional travel to our New York headquarters as needed for those based in the New York City area. What People say about You: You have a strong accounting or billing background with experience across multiple accounting functions. You're known for your attention to detail, clear communication, and a proactive, problem-solving mindset. You’re someone who thrives in a fast-paced environment, manages multiple priorities with ease, and brings a collaborative spirit to every task. What you will be doing: - Prepare and process customer invoices for contract and on-demand clients - Post journal entries and ensure accurate recording of transactions - Apply customer payments accurately and in a timely manner - Reconcile daily payment activity, settlement batches, and bank deposits - Perform general ledger and customer account reconciliations - Maintain and update customer records and billing data - Investigate and resolve billing discrepancies and open items - Manage customer portal submissions and updates - Respond to customer inquiries and follow up on outstanding issues - Initiate collections on past-due accounts and negotiate payment solutions - Conduct credit checks on new customers - Coordinate with internal teams to address invoicing and account concerns - Review customer contracts for billing accuracy and completeness - Track and report on AR metrics, including aging and Days Sales Outstanding (DSO) - Contribute to ad-hoc accounting and finance projects - Support continuous improvement of AR policies and procedures   Is this you? “Must Have” Skills/Experience: - 2+ years of experience in Accounts Receivable or Accounting, with a focus on collections - Proficiency with Microsoft Excel and Outlook - Familiarity with ERP or Accounting Systems - Excellent communication and interpersonal skills - Strong organizational and problem-solving skills - Detail-oriented and able to meet tight deadlines - Ability to thrive in a fast-paced and dynamic work environment - Capable of working independently with minimal supervision “Nice to Have” Skills/Experience: - Post-secondary degree or diploma in Accounting, Finance, or a related field Why join RTS: At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management. What to Expect: We believe the recruiting process is a two-way street, this isn’t just about us getting to know you. We encourage you to ask questions about the company, work culture and the role. As you interview with RTS, we hope the growth and challenge excites you. - You will chat with our talent acquisition team. - Meet with the hiring manager and potential team. - Meet with one of our leaders and learn more about your career at RTS. RTS is an equal opportunity employer who embraces and values diversity in age, gender identity, race, ethnicity, sexual orientation, and physical/mental ability. RTS’ team members are encouraged to be their whole authentic selves. People of diverse backgrounds and cultures are encouraged to apply.

• Analyze, design, and implement automation-first strategies for core AR, Billing, Credit Control, and cash allocation workflows to maximize efficiency and reduce manual effort. • Define, monitor, and report on key performance indicators (KPIs) related to process turnaround times, reconciliation accuracy, dispute resolution, and cash flow forecasting. • Partner closely with Product, Engineering, and Business Intelligence (BI) teams to define requirements, test, and implement robust financial tooling and systems that support global scale and complex financial environments. • Establish and maintain strong Standard Operating Procedures (SOPs) and internal controls to mitigate operational risk, ensure compliance, and support accurate financial reporting. • Lead and influence cross-functional teams to adopt new processes, controls, and technologies, ensuring seamless transition and sustained performance improvements. • Provide data-led insights and recommendations to finance leadership on operational performance, future automation roadmap, and strategic resource allocation.

JOB SUMMARY Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Ensures compliance with state and federal laws and regulations. - Maintains a thorough understanding of health insurance and government programs, where necessary. - Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. - Monitors collection processes to determine cash flow improvement opportunities. - Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors. - Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols. - Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards. - Manages desk assignments to meet employee productivity and collection efforts across all client facilities. - SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. - No. Direct Reports (incl, titles) - Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps, and Patient Acct Supervisors, Plan Specialists KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Advanced knowledge of healthcare A/R - Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA) - Proficient in Microsoft Office (Word and Excel) - Advanced writing skills - Ability to provide advanced customer service - Ability to plan and implement process improvements - Ability to train and coach staff - Ability to multi-task - Strong leadership and organizational skills - Proficient in building a strong team to meet performance goals - Very good written and verbal communication skills - Strong interpersonal skills - Strong technical skills, including PC and MS Office Suite knowledge - Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred - 5 – 10 years experience in Healthcare Administration or Business Office - 2 – 3 years supervisory experience CERTIFICATES, LICENSES, REGISTRATIONS - HFMA-Patient Accounts or Hospital Accounting Certification encouraged PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $72,509.00 - $108,763.00 annually. Compensation depends on location, qualifications, and experience. - Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. - Management level positions may be eligible for sign-on and relocation bonuses. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, life, and business travel insurance - Management time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

• Process and maintain customer agreements within the ERP system (ConnectWise). • Generate, review, and distribute customer invoices through ConnectWise and/or Autotask. • Monitor accounts receivable aging and perform collections activities. • Maintain accounts receivable balances within established company targets. • Manage the customer payment portal and provide customer support related to online payments. • Investigate and resolve billing discrepancies and account reconciliation concerns. • Ensure compliance with company financial policies and internal controls.