At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Care Management Resource Center Location Cleveland Facility Remote Location Department Care Management Nursing Institute-Nursing Institute Job Code B99951 Shift Days Schedule 9:00am-5:30am Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Care Management Resource Center receives and appropriately addresses all requests from the TCC/SW to ensure care transitions are facilitated in a timely manner. In this role, your daily responsibilities may include making referrals to post-acute agencies, tracking essential data and documenting discharge transition plan details. This position is critical to the proper organization of the hospital, allowing you to make a lasting difference in the lives of patients and your community every day. This is role will be fully remote after on-site training. On-site requirements will occur once per month for in-person meetings. A caregiver in this position works days, 9:00am to 5:30am. A caregiver who excels in this role will: - Support the Transitional Care Coordinator and Inpatient Social Worker with specified non-clinical work. - Initiate contact with payers to facilitate precertification for transfer to post-acute facilities, provide clinical documentation and ensure timely follow up calls. - Initiate contact with post-acute agencies, provide updates as requested and facilitate placement. - Facilitate 7000 forms by Healthcare Electronic Notification System (HENS). - Place and close referrals in AllScripts Care Management. - Handle calls from commercial payor case managers with questions regarding admitted patient’s discharge plans. - Manage post-acute pre-cert process for commercial insurance patients needing pre-cert to post-acute facilities. - Provide necessary verbal and electronic communication to and from care management staff, serving as a liaison between hospital personnel and the various agencies. - Serve as a central hub communicator for discharge plan information. - Completes data tracking and collection to assist with the identification of routine statistics and problems or trends. Minimum qualifications for the ideal future caregiver include: - High School Diploma or GED - Three to five years of current administrative/clerical experience working in healthcare or a related field - Fluency in Medical Terminology - Computer literacy - Excellent verbal and written communication and organization skills Physical Requirements: - Ability to perform work in a stationary position for extended periods - Ability to operate a computer and other office equipment - Ability to communicate and exchange accurate information Personal Protective Equipment: - Follows Standard Precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. ***This is a fully remote role. Candidates must be able to work Monday through Friday, from 7:00 a.m. to 4:00 p.m. Eastern Time.*** A Brief Overview Performs duties related to allocating and scheduling resources by conducting data analysis for resource optimization, driving process improvements, and collaborating with stakeholders to ensure efficient resource utilization. Communicates across the organization to facilitate effective resource planning, monitor resource performance, and provide insights to enhance productivity and align resources with organizational goals. What you will do - Assists in the coordination and allocation of resources, including personnel, equipment, and supplies, to support operational needs. - Helps forecast resource demand based on historical data, project requirements, and sales forecasts. - Inspects resource utilization and availability processes to ensure optimal allocation and identify potential bottlenecks or shortages. - Follows resource allocation processes and workflows to improve efficiency and maximize utilization. - Communicates resource allocation plans, updates, and recommendations to relevant stakeholders, ensuring transparency and alignment. - Records resource utilization metrics and performance indicators to identify trends, patterns, and opportunities for improvement. - Coordinates contingency measures for resource shortages, pricing fluctuations, and/or unexpected demand changes. - Collaborates with cross-functional teams, including operations, finance, and procurement, to align resource planning strategies with organizational objectives. - Ensures the effectiveness of resource planning strategic initiatives by monitoring and tracking key metrics that measure performance. For this role you will need Minimum Requirements - 1 year minimum in workforce planning Preferred Qualifications - Minimum of one year of healthcare scheduling experience. Knowledge of Workforce - Scheduling Practices - Deadline oriented - Attention to Detail - Critical Thinker - Problem Solving - Customer Service - Negotiator/Influencer - Ability to work independently or with others in a fast-paced environment (in-person or virtually) - Ability to prioritize/organize work - Proficient with Microsoft Windows - Comfortable navigating web-based application sites; use of scheduling software systems in the past preferred - Ability to see the big picture - Ability to communicate effectively with all levels (Providers, SPMs, ADs, leadership) - Change management - Integrity - Positive Attitude Education High School diploma or equivalent (GED) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Overview The Scheduler/Data Entry Specialist performs all aspects of Anesthesia scheduling data collection and data entry as defined by the specific needs of the division to include but not limited to: receiving, collecting, entering, and maintaining data from/into various databases. Answering incoming calls from surgeon’s offices, hospitals, surgery centers and patients. The base pay estimate for this role is $19.95 - $31.92 hourly. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for an annual bonus. Bonuses are not guaranteed and are awarded based on company and individual performance. Job Highlights ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation) - Enters data into scheduling and billing software for all incoming surgical cases received from facilities and surgeon office staff via email, fax, or phone calls. - Identifies and resolves any discrepancies, conflicts, or missing information through communication with facilities and surgeon office staff. - Posts cases according to division specific requirements to include general patient demographics, procedure, diagnosis, location, time of case, and estimated time required for completion. - Communicates with various internal and external clients (Anesthesia providers, facilities, surgeon’s office staff, and patients). - Makes assignments as directed by physician scheduler or scheduling team member. - Notifies all providers of his/her daily schedule according to division requirements. - Collaborates with other divisions for cross coverage needs. - Provides backup/float coverage for other divisions as needed. - Performs other duties as assigned Qualifications KNOWLEDGE/SKILLS/ABILITIES (KSAs): - High School Diploma, Bachelor’s Degree preferred. - 1-3 years related experience and/or training; or equivalent combination of education and experience. - Knowledge of medical practices and terminology. - Previous Surgery Scheduling experience is preferred but not required. - Proficient in Microsoft Office, including Word, Excel and Outlook. - Experience with a multi-line phone system. Ability to handle a large volume of phone and computer work. - Ability to read, analyze, and interpret business reports, professional journals, technical procedures, and government regulations. - Ability to present information and respond to questions from the groups of managers, clients, customers, and the public. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Ability to establish and maintain effective working relationships with others. - Must have a flexible schedule with the ability to work shifts varying daily from 6:30 am to 6:30 pm, including overtime when needed. *The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Occasional Standing - Occasional Walking - Frequent Sitting - Frequent hand, finger movement - Use office equipment (in office or remote) - Communicate verbally and in writing US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Client Operations Supervisor Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Supervisor will also assist in training, staffing, and providing coverage at various sites. Duties & Responsibilities: - Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS). - Responsible for meeting facility revenue goals on a consistent basis. - Identifies and recommends opportunities to increase productivity. - Complies with all release of information related functions, as stipulated by service agreement. - Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction. - Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote. - Assists in selecting, interviewing, hiring and terminating of employees. - Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary. - Manages scheduling of onsite staff to include time off requests and payroll approval - Assists remote supervisors with the coordination of work. - Distributes workflow to site personnel. - Maintains confidentiality by keeping all information seen and heard in the facility secure. - Provides input into the review and revision of site procedure. - Performs quality reviews and site evaluations as required by clients. - Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester. - Looks up medical record numbers, fills out guides and pulls medical records, when appropriate. - Reviews the requests to determine which encounters are being requested. - Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated. - Captures the appropriate pages for the requested records, when appropriate. - Re-assembles the charts (if paper) for re-filing. - Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure. - Documents the release of information in the patient medical record or other means determined by the facility. - Calculates billing and prepares invoices, as needed. - Certifies medical records copies, when appropriate. - Attends all mandatory meetings and/or training sessions. - Ensures supplies are available at designated facility. - Submits company-related travel expense reports and original receipts to manager in a timely fashion. - Complies with and provides guidance on Company Policies, as identified in the Company Handbook. - Performs other appropriate duties, as assigned, to meet the needs of the department and the company. Minimum Qualifications: - A High School Diploma or GED is required, some college preferred. - RHIT Certification, preferred. - A valid driver’s license and a history of safe driving. - Ability to communicate effectively with clients, staff members and management. - Experience with medical records or healthcare, beneficial. - Knowledge of HIPAA privacy information standards, required. - Medical terminology coursework, preferred - RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required. - Ability to travel.