Client Operations Supervisor Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Supervisor will also assist in training, staffing, and providing coverage at various sites. Duties & Responsibilities: - Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS). - Responsible for meeting facility revenue goals on a consistent basis. - Identifies and recommends opportunities to increase productivity. - Complies with all release of information related functions, as stipulated by service agreement. - Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction. - Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote. - Assists in selecting, interviewing, hiring and terminating of employees. - Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary. - Manages scheduling of onsite staff to include time off requests and payroll approval - Assists remote supervisors with the coordination of work. - Distributes workflow to site personnel. - Maintains confidentiality by keeping all information seen and heard in the facility secure. - Provides input into the review and revision of site procedure. - Performs quality reviews and site evaluations as required by clients. - Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester. - Looks up medical record numbers, fills out guides and pulls medical records, when appropriate. - Reviews the requests to determine which encounters are being requested. - Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated. - Captures the appropriate pages for the requested records, when appropriate. - Re-assembles the charts (if paper) for re-filing. - Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure. - Documents the release of information in the patient medical record or other means determined by the facility. - Calculates billing and prepares invoices, as needed. - Certifies medical records copies, when appropriate. - Attends all mandatory meetings and/or training sessions. - Ensures supplies are available at designated facility. - Submits company-related travel expense reports and original receipts to manager in a timely fashion. - Complies with and provides guidance on Company Policies, as identified in the Company Handbook. - Performs other appropriate duties, as assigned, to meet the needs of the department and the company. Minimum Qualifications: - A High School Diploma or GED is required, some college preferred. - RHIT Certification, preferred. - A valid driver’s license and a history of safe driving. - Ability to communicate effectively with clients, staff members and management. - Experience with medical records or healthcare, beneficial. - Knowledge of HIPAA privacy information standards, required. - Medical terminology coursework, preferred - RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required. - Ability to travel.

• Ensure all documentation and contracts are complete and accessible • Execute and track payments reliably • Maintain operational oversight across HoS initiatives • Create structured, audit-ready systems • Enable Governance leadership to focus on strategy rather than administration • Ensure all contracts, amendments, and supporting documents are properly executed and stored • Maintain a centralized contract tracker • Track approval workflows and ensure no agreements proceed without required sign-offs • Ensure documentation is audit-ready and systematically organized • Prepare and execute (crypto and FIAT) payment requests • Ensure documentation and approvals are complete before payment processing • Track payment status and reconcile commitments • Maintain budget visibility across HoS activities • Maintain a live overview of all HoS initiatives and commitments • Track milestones, dependencies, and execution risks • Flag delays, compliance gaps, or missing documentation • Develop lightweight reporting dashboards for leadership • Design scalable operational workflows • Create clarity around handoffs between Governance, Legal, and Finance • Introduce structured templates and standards • Reduce operational ambiguity and institutional risk

• Engage borrowers in a warm, approachable manner during digital closings, with a genuine desire to assist them through homeownership • Develop strong knowledge of loan products and perform detailed quality assurance on closing documents; send reviewed documents to borrowers and be prepared to discuss and answer questions • Proactively resolve issues as they arise and facilitate post-close tasks in preparation for loan servicing • Organize and manage time effectively to deliver high-quality closings in a collaborative, team-oriented environment • Provide thoughtful feedback on Zippy’s systems and processes as the company continues to build and scale its technology; take ownership of the closing process and continuously look for ways to improve • Contribute learnings, best practices, and insights across a growing team of origination professionals working to disrupt manufactured housing finance

Role Description We are seeking an experienced Patient Healthcare Transport Coordinator to support the coordination and verification of patient transport services. This role goes beyond basic dispatching — it requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Key Responsibilities - Verify patient insurance coverage for transportation services - Coordinate with in-network transportation providers to arrange patient rides - Manage complex booking scenarios requiring problem-solving and alternative solutions - Ensure all possible options are exhausted to secure transport for patients - Communicate effectively with providers, patients, and internal teams - Maintain accurate records of bookings, verifications, and communications - Take ownership of cases from initiation through to successful resolution Qualifications - Minimum 2+ years of experience in insurance verification, EMS operations, dispatch coordination, or medical transportation - Strong understanding of US healthcare or insurance-related workflows and healthcare transportation - Exceptional English communication skills - Proven ability to think critically and resolve complex coordination challenges - Strong organizational and time management skills - Client-service mindset with a proactive, solutions-driven approach - Ability to work independently and take ownership of tasks If you are not contacted within 14 working days, please consider your application unsuccessful.