Role Description We’re looking for a highly motivated Appointment Setter / BDR to join our growing team. This role is focused on high-volume outbound calling and appointment scheduling, with secondary responsibilities in chatbot management and email/chat communication. This is not a traditional BDR role - the primary focus is cold calling (100 calls/day) and managing initial contact points with leads. Key Responsibilities - Make 100+ outbound cold calls per day to U.S.-based leads - Set qualified appointments for the sales team - Manage inbound chatbot interactions and escalate as needed - Respond to emails and messages with professionalism and clarity - Log all activities and notes in our CRM (Hubspot) - Collaborate with the team for continuous improvements in messaging and conversation - Provide regular updates on call stats, performance, and feedback from prospects Qualifications - 2–3 years experience in outbound calling, appointment setting, or SDR-related roles - Prior experience to U.S.-based clientele is a must - Based in South Africa for timezone alignment and communication style - Resilient and self-motivated - not easily discouraged by rejection - Clear communicator (both verbal and written) with excellent English fluency - Comfortable being accountable for daily KPIs and working independently - Strong work ethic and professional demeanor - Stable work history with no frequent job-hopping Requirements - Experience with HubSpot CRM (preferred but not required) - Familiarity with Google Workspace (Gmail, Chat, Calendar) - Typing speed and accuracy (to be assessed during pre-screening) - Willingness to grow into additional responsibilities over time Benefits - A fast-paced and supportive remote work environment - Opportunities for personal and professional development - On-the-job training and mentorship from experienced team members - A collaborative team with clear expectations and room to grow

• Develop new business opportunities from net-new greenfield accounts that align with runZero’s ICP • Find and qualify leads through outbound prospecting methods using our sales automation tools • Work cross-functionally with multiple stakeholders (account executives, marketing, sales operations, fellow BDRs) • Oversee and maintain a pipeline of interested prospects • Create account plans by conducting research and synthesizing information • Write emails and letters you'd love to open; ask compelling questions • Help drive target contacts to attend marketing events • Complete accurate tracking of communication with current and potential customers in our CRM

• Conduct proactive prospecting of new clients through calls, emails, and social media. • Qualify leads and schedule meetings for the sales team. • Maintain close relationships with leads to understand their needs and present appropriate solutions. • Use CRM tools to manage and record all prospecting and qualification activities. • Collaborate with the marketing team to align lead-generation strategies. • Participate in trainings and team meetings to continuously improve sales techniques and product knowledge.

• Drive revenue growth and achieve/exceed sales targets for automation and liquid handling platforms • Develop strategic account plans for pharma, biotech, CROs, diagnostics, and academic institutions • Identify new business opportunities and expand market presence • Understand customer workflows (NGS, HTS, ADME/DMPK, compound management) and recommend optimized automation solutions • Deliver technical presentations, product demos, and proof-of-concept collaborations with applications teams • Build and maintain strong relationships with key stakeholders (lab managers, PIs, procurement) • Provide market intelligence, competitive insights, and accurate sales forecasts • Collaborate cross-functionally with marketing, product, applications, and service teams