• Own end-to-end planning and execution of content initiatives, including timelines, milestones, dependencies, and deliverables • Maintain project plans, track risks/issues, and ensure on-time delivery of content workstreams • Establish and manage operating rhythms such as planning meetings, standups, and launch readiness reviews • Partner with stakeholders to define content requirements, messaging, and audience targeting • Support development and refinement of content including blogs, executive communications, internal posts, and campaigns • Ensure content aligns with brand voice, tone, and channel-specific best practices • Coordinate with cross-functional teams (communications, marketing, product, legal, and leadership) to align on priorities and approvals • Proactively identify risks, dependencies, and trade-offs, and recommend solutions • Manage incoming content requests and maintain a prioritized backlog • Define scope, timelines, owners, and expected outcomes for each request • Create executive-ready updates, summaries, and one-pagers • Maintain collaboration tools and repositories (e.g., internal portals, shared workspaces) • Track performance metrics such as engagement, reach, and adoption • Build simple dashboards and provide insights to improve future content strategy • Work with external partners (writers, designers, agencies) to define briefs, manage deliverables, and ensure quality

• Leading the design, development, and operation of Zero Trust security solutions • Ensuring alignment of designs with customer requirements and DoW Zero Trust Execution Roadmap • Researching and evaluating new technologies to identify opportunities for security enhancements • Leading the development and fielding of secure network solutions to protect against advanced persistent threats • Analyzing security systems and seeking continuous improvements • Ensuring adherence to industry best practices and security standards • Collaborating with other teams, including network and hardware teams • Briefing client leadership on design decisions and system operations • Effectively assess technologies to meet customer and regulatory requirements

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Program Manager/Service Delivery Manager is responsible for playing an essential role in delivering value and ensuring the success of interactions with partners. This role works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support. Essential Duties and Responsibilities: -5+ years in IT infrastructure management, with recent experience in AI support and engineering. -Certifications: Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect; AI-related certifications are a plus. -Technical Skills: Expertise in cloud platforms (AWS, Azure, Google Cloud) and AI technologies; familiarity with machine learning frameworks and tools. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to manage projects and processes independently with limited supervision • Advanced knowledge of applicable work area • Ability to situationally adapt and understand new technology/processes as per business and partner requirements • Strong communication skills, both oral and written, with various audiences • High levels of patience with the ability to remain calm under pressure • Ability to work in a fast paced, dynamic environment • Willingness to make changes or adapt as the situation dictates • Strong organizational skills with the ability to prioritize and manage multiple tasks Educational/Vocational/Previous Experience Recommendations: - Bachelor’s degree in related field or equivalent business experience • 3+ years of relevant experience Working Conditions: - Onsite/Hybrid/Remote depending on location • 0-10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Program Manager/Service Delivery Manager is responsible for playing an essential role in delivering value and ensuring the success of interactions with partners. This role works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support. Essential Duties and Responsibilities: -3-5 years of experience working with NetSuite or similar ERP systems, with a focus on data management and integration. -Certifications: NetSuite Certified ERP Consultant or equivalent certification in other ERP systems. -Technical Skills: Strong understanding of ERP modules, data migration, and reporting tools; proficiency in SQL and data analysis. -Project Management: Proven track record of successfully managing ERP implementation or upgrade projects. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to manage projects and processes independently with limited supervision • Advanced knowledge of applicable work area • Ability to situationally adapt and understand new technology/processes as per business and partner requirements • Strong communication skills, both oral and written, with various audiences • High levels of patience with the ability to remain calm under pressure • Ability to work in a fast paced, dynamic environment • Willingness to make changes or adapt as the situation dictates • Strong organizational skills with the ability to prioritize and manage multiple tasks Educational/Vocational/Previous Experience Recommendations: - Bachelor’s degree in related field or equivalent business experience • 3+ years of relevant experience Working Conditions: - Onsite/Hybrid/Remote depending on location • 0-10% travel may be required ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.