• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey • Confidently navigate customers through deployment, configuration, and operationalization of Wiz • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise • Act proactively, by leading the customer on a journey to full adoption and value • Drive Adoption, Business Value Realization, and Customer Satisfaction • Advocate for your Customers – Understand, document, and represent your customers’ needs • Help build and scale a world-class TAM organization at a hyper-growth company

Summary The Senior Domain Architect, Data Management, is a key technical advisor within Workiva’s Data Management Practice. This role supports customers and partners through onboarding, implementation, and adoption of Workiva solutions, applying expertise in data management, integration, and automation to drive long-term value. Acting as a bridge between Sales, Engineering, and Customer & Partner Experience teams, the Architect helps organizations realize the full potential of the Workiva platform while staying aligned with broader technology solutions. The Senior Domain Architect engages directly with customers and partners, including at executive levels, to design and deliver scalable data management solutions. By fostering strong relationships, sharing best practices, and guiding adoption, the Architect ensures reliable, efficient outcomes that strengthen customer success and long-term value with Workiva. What You'll Do - Collaborate with customers to understand their business needs, data requirements, and desired outcomes with Workiva solutions. - Partner with the pre-sales team to facilitate a seamless transition from the sales process to implementation services engagements and beyond - Engage with Solution Architects and Customer Success teams to ensure a cohesive and positive customer experience throughout onboarding and implementation - Analyze customer needs and recommend optimal use of Workiva's Data Management Suite to achieve accurate, efficient, and scalable solutions - Work closely with consulting project delivery stakeholders to define tasks, contribute to project plans, and monitor progress - Review and establish data integration workflows between various customer systems and the Workiva platform - Review and develop data queries and reporting solutions that meet customer analytical and reporting requirements, including mentoring internal and external stakeholders on leading practices - Conduct knowledge sharing sessions with customer and partner application owners to enable self-sufficiency and ongoing success. - Review and create documentation for deployed customer and partner solutions, configurations, and best practices - Gather feedback from customer and partner interactions and share insights with Product Development and Product Management. - Drive customer and partner success by fostering product adoption, ensuring satisfaction, and contributing to overall customer health - Collaborate with Customer Success and Partner Experience teams to define expected outcomes and demonstrate the value realized by customers and partners - Accurately document new and existing data management features and functionalities for internal and external reference. - Proactively monitor customer and partner environments, staying informed about the Workiva product roadmap to provide effective support and guidance What You'll Need Minimum Qualifications - Bachelor’s Degree in a technical field of study, preferably Computer Science, Computer Engineering, Information Technology, or similar - 6+ years related career experience in customer-facing roles, preferably Technical Customer Success, Solution Architecture, or Consulting Preferred Qualifications - Bilingual in Spanish (Native/Executive level) - Experience with Python for scripting and automation - Experience integrating or managing SaaS applications and enterprise systems, particularly within Accounting, Finance, Audit, Risk & Compliance, or Sustainability - Expertise working with complex, regulated data structures and translating regulatory requirements into scalable, software-driven workflows - Experience integrating with or managing ERP (e.g., Oracle, Workday, SAP, Sage), EPM (e.g., Oracle, Planful, Anaplan), and enterprise data/analytics platforms (e.g., Snowflake, Power BI) - Foundational knowledge of cloud platforms and modern data architectures (e.g., Snowflake, Databricks, BigQuery, Redshift, Azure Synapse) - Experience with integration technologies such as Informatica, SSIS, Boomi, MuleSoft, or Workato - Strong understanding of APIs, including REST and SOAP protocols, JSON/XML formats, and hands-on API execution through scripting. - Solid knowledge of data engineering, data warehousing, ETL processes, and SQL query development - Strong problem-solving and technical diagnostic skills. - Data-driven and detail-oriented with the ability to manage priorities independently - Excellent written and verbal communication skills, including executive-level presentations - Proven ability to build credibility, influence stakeholders, and drive cross-functional alignment - Demonstrated commitment to customer success and long-term value creation Travel Requirements and Working Conditions - 15% Travel for internal meetings - Reliable internet access for any period of time working remotely and not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $129,000.00 - $207,000.00✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-MJ1

What you can expect We are looking for an amazing Technical Account Manager (TAM) with Contact Center experience to join our team. The ideal candidate will build impactful relationships with customers and internal partners alike, ensuring success with Zoom products and services. Your efforts will drive customer satisfaction and happiness. About the Team The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with valuable resources that enable them to succeed with our solutions, and we effectively manage internal procedures and collaborate across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities - Serving as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space - Partnering closely with the customer account team ( Account Executive and Customer Success Manager) to drive and strengthen the customer relationship - Managing technical feature requests and requirements that are key to the customer’s success and process workflow - Developing a trusted technical advisor relationship with customers and providing recommendations based on the Zoom product suite to address their business needs. - Partnering with Customer Success Manager to notify customers about prouct enhancements and incremental product releases. - Being the Voice of Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager What we’re looking for - Have experience (3+) in a client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer. - Have an understanding of IP Telephony, SIP/H323, Audio/Video codecs, and experience in troubleshooting network issues (e.g., firewalls, NAT, etc.). - Have experience with video conferencing and UC tools such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office 365. - Have administration experience with Windows, Mac, and Linux. - Be familiar with cloud CCaaS platforms like NICE, Genesys, Five9, etc., and contact center technologies (ACD, omnichannel, routing). - Have experience with on-premise solutions like Genesys Engage, and understanding of telecom infrastructure, including PBX, carriers, VoIP, and networking protocols like UDP/TCP/IP. - Project management skills (PM but not required), with excellent communication, analytical, and problem-solving abilities to quickly resolve issues and drive customer satisfaction. Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/26/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

• Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi • Identify and address technical opportunities, concerns, requests, and align your delivery to their priorities, projects and opportunities • Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go to” person • Proactively monitor your customers’ Boomi environment to identify trends, potential issues, anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal” • Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance • Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health • Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product • Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution