• Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi • Identify and address technical opportunities, concerns, requests, and align your delivery to their priorities, projects and opportunities • Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go to” person • Proactively monitor your customers’ Boomi environment to identify trends, potential issues, anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal” • Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance • Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health • Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product • Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. How You'll Make An Impact As a Technical Account Manager, you’ll serve as a designated and technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive, prescribed and personalized engagements. This role will require you to deeply partner with your customers, understand their Boomi and environmental landscape, and apply your product, solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey. What You'll Do - Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi - Identify and address technical opportunities, concerns, requests, and align your delivery to their priorities, projects and opportunities - Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go to” person - Proactively monitor your customers’ Boomi environment to identify trends, potential issues, anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal” - Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance - Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health - Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product - Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution The Experience You Bring - Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications - 5+ years or relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus - Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration - Strong understanding of enterprise infrastructure, software and cloud architecture - Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences - Strong active listening and empathy skills - Polished, persistent and influential communicator - Occasional travel Bonus Points If You Have - Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences - Self-starter, flexible approach and entrepreneurial mindset - Passion for technology and thrive in a dynamic environment of continuous improvement and innovation - Multi-Lingual Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit! Compensation and Benefits Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are 80% base and 20% commission. Total Compensation begins at $140,000 and is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. An overview of our benefits can be found here. #LI-JL1 #LI-REMOTE Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

About eSentire: Founded in 2001 and headquartered in Waterloo, Canada, eSentire is the authority in Managed Detection and Response, protecting 2,000+ organizations and $6 trillion in corporate assets across 80+ countries. At the core of our operations is the Atlas AI Security Operations Platform - a multi-agent, Agentic AI system built on 25 years of security expertise that replicates Tier-3 analyst judgment at machine speed. Atlas AI achieves a 99% true positive rate, compresses 5 hours of investigation into under 7 minutes, and contains 99.3% of threats before they spread. Our Threat Response Unit (TRU) identifies 35% of threats before they appear on commercial feeds. We don't just send alerts — we own the R in MDR. Recognized as a G2 2026 Overall MDR Leader and Forrester Wave™ Leader, eSentire delivers Assured Intelligence: transparent, expert-validated, explainable security outcomes you can defend. This is not AI hype. This is Assured Intelligence — AI that shows its work, experts who validate every decision, and outcomes you can defend. We are a G2 2026 Overall MDR Leader, a Forrester Wave™ Leader, and one of the fastest-growing cybersecurity companies in the world. And we're just getting started. This Is Not a Typical Account Management Role: Cybercrime has industrialized. Attackers move from credential theft to ransomware deployment in hours. AI-powered threats are outpacing traditional defenses. And the organizations trusting eSentire to protect them need more than a relationship manager — they need a technically elite partner who can translate the chaos of the threat landscape into clear, confident, outcome-driven guidance. That's where you come in. As a Technical Account Manager at eSentire, you are the technical authority and outcome delivery lead for a portfolio of customers — the person they call when things get real. You bring deep cybersecurity expertise, a genuine passion for helping organizations build true resilience, and the presence to command a room full of CISOs and security engineers alike. You are energized by complexity, driven by outcomes, and excited to work at the intersection of cutting-edge AI-powered security and high-stakes enterprise relationships. If you want a role where your technical depth actually matters, where your customers' security outcomes are your scorecard, and where you're backed by the industry's most advanced MDR platform — read on. The Role: Our TAMs serve as the primary technical relationship owner. You work in close partnership with a dedicated Account Manager who owns the commercial relationship — your lane is technical delivery and outcome assurance. You ensure every customer in your portfolio realizes the full security value they contracted eSentire to deliver — measurably, consistently, and on their terms. You will lead every technical cadence: onboarding, platform optimization, security reviews, QSRs, incident response, and ongoing enablement. You will translate Atlas AI's capabilities, TRU threat intelligence, and SOC investigation findings into clear, prioritized guidance that directly advances each customer's security posture. And you will do it with the technical depth to handle customer interactions independently, without escalation. Your mission: make every customer measurably more secure, more resilient, and more confident in their investment in eSentire — every single day. What You Will Own: Voice of the Customer & Technical Outcome Delivery - Serve as the primary technical point of contact and trusted advisor for an assigned customer portfolio, defining security outcomes at onboarding and maintaining a living Customer Success Plan that tracks measurable progress over time - Lead all technical cadences — check-ins, platform reviews, and Service Reviews — focused on demonstrating outcome attainment and surfacing gaps before they become escalations - Proactively monitor account health, delivering risk mitigation recommendations and partnering with Account Managers to ensure commercial conversations are grounded in technical outcomes - Own technical escalations end-to-end, coordinating across SOC, Product, and Engineering to restore customer outcomes quickly and prevent recurrence - Translate field experience into actionable product feedback, representing customer needs with clarity and conviction to Engineering and Product teams - Contribute to the evolution of eSentire's TAM practice — mentoring peers, refining playbooks, and bringing the customer's technical reality into operating decisions Atlas AI Platform Expertise & Optimization: - Serve as the customer's expert on the full eSentire platform: Atlas AI's multi-agent Agentic AI capabilities, Atlas XDR configuration, multi-signal MDR coverage, Continuous Threat Exposure Management (CTEM), identity threat response, and dark web monitoring - Help customers understand and leverage Atlas AI's Assured Intelligence model — how task-specific AI agents investigate threats at machine speed, how expert validation works, and how to interpret explainable investigation outcomes with confidence - Guide customers through onboarding, integration, and ongoing optimization across their existing tech stack — SIEM, EDR, XDR, cloud, and identity infrastructure — ensuring seamless coverage across their full attack surface - Deliver hands-on tuning recommendations and configuration best practices that measurably improve detection efficacy, reduce noise, and continuously advance each customer's intended security posture - Translate TRU threat intelligence and SOC investigation findings — including Atlas AI-driven insights — into clear, prioritized actions tied directly to each customer's outcome goals - Conduct technical workshops, AI-powered platform briefings, and executive-facing enablement sessions tailored to each customer's security maturity, risk profile, and outcome objectives - Own and report on key outcome metrics — detection efficacy, threat disruption rates, Mean Time to Contain (MTTC), and incident resolution — connecting Atlas AI's platform performance to the business results that matter most to each customer Incident Response: - Lead customer-facing communication and coordination during active security incidents, delivering real-time clarity in high-pressure situations - Partner with the SOC to implement preventative measures following incidents, ensuring every customer leaves the experience with a stronger security posture and a clearer path to their resilience outcomes What We're Looking For: Required: - 5–8 years in technical account management, cybersecurity engineering, customer success, or technical support — within a managed security, MDR, or SaaS cybersecurity environment - A proven track record managing customer accounts with demonstrated success driving technical adoption, outcome attainment, and strong customer health scores - Solid working knowledge of modern cybersecurity: threat detection and response, endpoint security, SIEM, EDR/XDR, cloud security, identity-based threats, and incident response workflows - Fluency communicating technical complexity — equally compelling in a CISO briefing and a deep-dive platform configuration session - Genuine curiosity about AI-driven security and the confidence to explain how Agentic AI, multi-agent systems, and explainable AI deliver real-world security outcomes - High autonomy and strong organizational discipline — able to drive outcomes across a complex portfolio without close supervision - A passion for cybersecurity that is personal, not just professional — you stay sharp because you care Preferred: - Direct experience in an MDR, MSSP, or SOC-as-a-service environment - Familiarity with cybersecurity frameworks: NIST, MITRE ATT&CK, ISO 27001 - Hands-on experience with security platforms: SIEM, EDR, XDR, or firewall configuration - Security certifications: CompTIA Security+, CEH, CISSP, or equivalent - Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field - Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and security monitoring tools You Will Thrive Here If: - You solve hard problems — you don't route them - You are energized by a scale-up environment: low ego, high ownership, all hands on deck - You take your customers' outcomes personally — a win for them is a win for you - You are as excited about AI-powered security as you are about the human expertise behind it - You proactively spot risk and opportunity — and act before anyone has to ask Total Rewards - Competitive compensation and performance bonus tied to customer outcome and technical health metrics - Full benefits: medical, dental, vision, life insurance, and paid parental leave - Matching 401(k) program - Annual taxable wellness spending account — health clubs, sports, fitness, and more - Professional development subsidies and full support for security certifications - Competitive employee referral bonus - Real advancement opportunity — lateral and upward — as eSentire scales internationally - The chance to work at the frontier of AI-powered cybersecurity, at a company that is genuinely setting the standard Our Culture and Values We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader. Accommodation If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future. It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. #LI-VM1 #LI-Remote

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs • Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction • Tracking and coordinating technology deployments with our customers and partners on a global scale • Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions • Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed