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Redefining mental health care to be centered in relationships, backed by research, and powered by thoughtful technology.
Account Manager
Location
United States
Posted
159 days ago
Salary
$100K - $135K / year
Seniority
Senior
Job Description
Account Manager
Two Chairs
• Monitor account health using dashboards, identifying data trends and potential shifts impacting the business. • Support development of the Account Health Scorecard, leveraging data tools to create standardized dashboards and templates. • Provide proactive support for the Director, Partner Success by monitoring data, highlighting opportunities or risks within the account and supporting development of materials to demonstrate value to the partner organization. • Lead and project manage implementation of new projects for each partner you are responsible for, including leading external facing meetings and driving the project to a successful launch. • Work cross functionally to identify other opportunities to demonstrate value for our payer partners, through examples like client testimonials, publications, other marketing materials, etc. • Provide day to day support for the payer partner organization as the first point of contact for issues with client complaints, data, reporting or other open items. • Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations. • Communicate regularly and proactively with internal stakeholders, providing transparency across Two Chairs on the health of each partner.
Job Requirements
- Experience working with health plan accounts and relationships
- Experience in Client Services or strategic partnership management
- Exceptional relationship-building skills: Ability to foster productive relationships both with health plans and internal cross-functional team, while managing multiple partners simultaneously and balancing priorities.
- Strong communication and analytical skills: Outstanding written and oral communication skills, including the ability to create and present data demonstrating account health in an easy to understand format.
- Operational and strategic excellence: An ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables and successfully navigating internal and external needs.
- Adaptability and resilience in high-growth environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to each day.
- Commitment to collaboration and service orientation: A collaborative spirit and strong service mindset.
Benefits
- Equity in a high-growth start-up
- Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
- Comprehensive medical, dental, and vision coverage
- One-time $200 Work from Home reimbursement
- 401(k) Retirement savings options
- Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
- Annual $500 subsidized company contribution to your healthcare FSA or HSA
- Paid parental leave
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