Role Description In this role, you will act as a trusted technical advisor for assigned enterprise accounts, guiding customers to maximize the value of their integration and automation platforms. You’ll partner closely with client teams to understand their technical environment, business objectives, and workflows, providing proactive guidance and solutions. This position blends account management with deep technical expertise, ensuring optimal system performance, adoption, and growth. You will lead technical reviews, monitor system health, and collaborate cross-functionally with support, sales, and product teams. Success in this role requires strong communication skills, analytical thinking, and the ability to translate complex technical concepts into actionable recommendations. This is an opportunity to influence customer outcomes, drive adoption, and contribute to the success of mission-critical enterprise integrations. - Serve as the primary technical point of contact for assigned accounts, acting as a trusted advisor and extension of the customer’s team - Develop deep understanding of customers’ business, objectives, and technical environments to provide tailored guidance - Monitor customer environments proactively, identify trends or issues, and work with support and engineering to resolve complex challenges - Deliver best practice recommendations, ongoing knowledge transfer, and detailed guidance to optimize platform health, utilization, and performance - Lead regular technical business reviews to report on platform performance, adoption, and strategic opportunities - Collaborate with cross-functional teams including Sales, Customer Success, Engineering, and Product to drive customer success and growth - Identify account expansion opportunities and partner with account teams to recommend the right solutions Qualifications - Bachelor’s degree or 5+ years of relevant experience supporting and troubleshooting enterprise software applications - 5+ years of experience in roles such as Architect, Pre-Sales Engineer, Service Delivery Manager, or Technical Account Management - Proven experience with SaaS, Cloud, middleware, application integration, or B2B integration solutions - Strong understanding of enterprise infrastructure, software, and cloud architecture - Ability to communicate complex technical and business concepts clearly to both technical and executive audiences - Strong active listening, empathy, and relationship-building skills - Polished, persistent, and influential communication style - Willingness to travel occasionally as required Requirements - Analytical, problem-solving mindset with strong written and verbal communication - Self-starter with entrepreneurial approach and flexibility - Passion for technology and ability to thrive in fast-paced, evolving environments - Multilingual skills Benefits - Competitive total compensation with base salary plus performance-based commission (OTE structure: 80% base, 20% commission) - Total Compensation starting at $140,000, depending on location and experience - Health, dental, and vision insurance - Flexible, remote-friendly work environment - Opportunities for professional growth and skill development - Inclusive company culture that values authenticity, diversity, and collaboration

Role Description As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. - Enabling partners to design, build, and deliver AI Agents using the Cognigy platform - Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths - Delivering technical enablement sessions, workshops, and hands-on labs - Assisting partners with JavaScript development, debugging, and flow-based logic - Supporting API usage and integrations as part of AI Agent implementations - Helping partners work effectively with context variables and conversation logic in Cognigy - Advising on webchat embedding and xApps using HTML, CSS, and JavaScript - Supporting partners during demos, proofs of concept, and key partner-led opportunities - Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices - Translating product updates and new features into clear, partner-ready technical guidance Qualifications - Strong JavaScript coding and debugging skills, with the ability to support and unblock others - Experience working with APIs and integrations in real-world implementations - Practical experience using context variables and conversation logic within Cognigy - Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps - A general developer mindset, with comfort solving problems through flow logic and/or code - Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting - Ability to clearly explain technical concepts to both technical and non-technical audiences - Strong collaboration and communication skills across sales, product, and delivery teams Requirements - A genuine passion for enablement and helping partners succeed independently - Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution - Comfort delivering technical enablement sessions, workshops, and hands-on labs - Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately - A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success Benefits - Join an ever-growing, market disrupting, global company - Work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey • Confidently navigate customers through deployment, configuration, and operationalization of Wiz • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise • Act proactively, by leading the customer on a journey to full adoption and value • Drive Adoption, Business Value Realization, and Customer Satisfaction • Advocate for your Customers – Understand, document, and represent your customers’ needs • Help build and scale a world-class TAM organization at a hyper-growth company

Summary The Senior Domain Architect, Data Management, is a key technical advisor within Workiva’s Data Management Practice. This role supports customers and partners through onboarding, implementation, and adoption of Workiva solutions, applying expertise in data management, integration, and automation to drive long-term value. Acting as a bridge between Sales, Engineering, and Customer & Partner Experience teams, the Architect helps organizations realize the full potential of the Workiva platform while staying aligned with broader technology solutions. The Senior Domain Architect engages directly with customers and partners, including at executive levels, to design and deliver scalable data management solutions. By fostering strong relationships, sharing best practices, and guiding adoption, the Architect ensures reliable, efficient outcomes that strengthen customer success and long-term value with Workiva. What You'll Do - Collaborate with customers to understand their business needs, data requirements, and desired outcomes with Workiva solutions. - Partner with the pre-sales team to facilitate a seamless transition from the sales process to implementation services engagements and beyond - Engage with Solution Architects and Customer Success teams to ensure a cohesive and positive customer experience throughout onboarding and implementation - Analyze customer needs and recommend optimal use of Workiva's Data Management Suite to achieve accurate, efficient, and scalable solutions - Work closely with consulting project delivery stakeholders to define tasks, contribute to project plans, and monitor progress - Review and establish data integration workflows between various customer systems and the Workiva platform - Review and develop data queries and reporting solutions that meet customer analytical and reporting requirements, including mentoring internal and external stakeholders on leading practices - Conduct knowledge sharing sessions with customer and partner application owners to enable self-sufficiency and ongoing success. - Review and create documentation for deployed customer and partner solutions, configurations, and best practices - Gather feedback from customer and partner interactions and share insights with Product Development and Product Management. - Drive customer and partner success by fostering product adoption, ensuring satisfaction, and contributing to overall customer health - Collaborate with Customer Success and Partner Experience teams to define expected outcomes and demonstrate the value realized by customers and partners - Accurately document new and existing data management features and functionalities for internal and external reference. - Proactively monitor customer and partner environments, staying informed about the Workiva product roadmap to provide effective support and guidance What You'll Need Minimum Qualifications - Bachelor’s Degree in a technical field of study, preferably Computer Science, Computer Engineering, Information Technology, or similar - 6+ years related career experience in customer-facing roles, preferably Technical Customer Success, Solution Architecture, or Consulting Preferred Qualifications - Bilingual in Spanish (Native/Executive level) - Experience with Python for scripting and automation - Experience integrating or managing SaaS applications and enterprise systems, particularly within Accounting, Finance, Audit, Risk & Compliance, or Sustainability - Expertise working with complex, regulated data structures and translating regulatory requirements into scalable, software-driven workflows - Experience integrating with or managing ERP (e.g., Oracle, Workday, SAP, Sage), EPM (e.g., Oracle, Planful, Anaplan), and enterprise data/analytics platforms (e.g., Snowflake, Power BI) - Foundational knowledge of cloud platforms and modern data architectures (e.g., Snowflake, Databricks, BigQuery, Redshift, Azure Synapse) - Experience with integration technologies such as Informatica, SSIS, Boomi, MuleSoft, or Workato - Strong understanding of APIs, including REST and SOAP protocols, JSON/XML formats, and hands-on API execution through scripting. - Solid knowledge of data engineering, data warehousing, ETL processes, and SQL query development - Strong problem-solving and technical diagnostic skills. - Data-driven and detail-oriented with the ability to manage priorities independently - Excellent written and verbal communication skills, including executive-level presentations - Proven ability to build credibility, influence stakeholders, and drive cross-functional alignment - Demonstrated commitment to customer success and long-term value creation Travel Requirements and Working Conditions - 15% Travel for internal meetings - Reliable internet access for any period of time working remotely and not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $129,000.00 - $207,000.00✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-MJ1