Astrix Security

• Design and execute a world-class events calendar • Own end-to-end logistics • Partner with Sales and Marketing Ops to ensure engagement tracking • Translate event data into actionable business impact • Leverage AI tools for workflow optimization

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

• Design and execute a world-class events calendar—from high-touch executive roundtables for Fortune 500 CISOs to major international security summits. • Own end-to-end logistics, including vendor global management, booth production, and on-site execution, ensuring a seamless brand experience anywhere in the world. • Partner with Sales and Marketing Ops to ensure every global engagement is captured, tracked, and converted into a measurable pipeline. • Translate event data into actionable business impact, continuously optimizing our global strategy based on market trends and performance. • Leverage AI tools to scale your workflows and create personalized, cutting-edge experiences for attendees.

• Build and execute integrated marketing campaigns that support pipeline generation and GTM priorities. • Translate audience insights, market trends, and data into creative campaign ideas. • Own campaign planning from concept to execution, including messaging, channels, timelines, assets, and follow-up motions. • Partner with Product Marketing, Content, Field Marketing, Sales, SDRs, Marketing Ops, and other GTM stakeholders. • Use AI tools to accelerate research, messaging, campaign planning, content ideation, and execution. • Analyze campaign performance and recommend what to test, change, or scale next. • Help create repeatable campaign workflows, briefs, playbooks, and launch processes. • Support experiments across email, digital, content, webinars, ABM, partner motions, and other pipeline channels. • Bring practical, creative ideas for how to engage target audiences and move them through the funnel.

• Design and execute a world-class events calendar—from high-touch executive roundtables for Fortune 500 CISOs to major international security summits. • Own end-to-end logistics, including vendor global management, booth production, and on-site execution, ensuring a seamless brand experience anywhere in the world. • Partner with Sales and Marketing Ops to ensure every global engagement is captured, tracked, and converted into a measurable pipeline. • Translate event data into actionable business impact, continuously optimizing our global strategy based on market trends and performance. • Leverage AI tools to scale your workflows and create personalized, cutting-edge experiences for attendees.

• Run multi-channel outbound (call, email, LinkedIn, events) into named enterprise accounts • Build and maintain joint account plans with your AE and SE • Qualify inbound from marketing, events, and partners with rigor • Book qualified meetings with security leaders, including CISO-level • Partner with marketing and ops on ABM, plays, sequences, and territory analytics • Contribute to the team's playbook and best practices

• Lead end-to-end resolution of complex issues across our enterprise customer base, from triage and bug reproduction to root-cause analysis and client-facing communication • Resolve complex issues across customer identity stacks in both SaaS and on-premise environments • Investigate distributed systems and data pipeline issues across the Oasis Platform, including NXLog collectors, S3 ingestion pipelines, MongoDB, and Datadog logs • Partner with Product and Engineering as an equal stakeholder, filing high-quality tickets and quantifying customer health signals to prioritize the right fixes • Build the support knowledge base from scratch, including troubleshooting guides, internal runbooks, and integration playbooks • Build AI agents using Claude, Gemini, and MCP servers to automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon • Define SLAs, support KPIs, escalation paths, and internal workflows with TAMs, Solution Architects, and Engineering

• Drive growth by partnering with the sales team and engaging prospective customers. • Deliver technical expertise and product demonstrations to clients. • Understand customer needs and develop tailored security solutions. • Identify and qualify new sales opportunities in collaboration with sales efforts. • Ensure seamless implementation and provide post-sales support.