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the science of drug discovery, distilled for innovators. discover more at drughunter.com
Account Manager
Location
California
Posted
158 days ago
Salary
0
Seniority
Mid Level
Job Description
Account Manager
Drug Hunter
**Key Responsibilities** **Customer Relationship Management** - Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal. - Serve as the primary point of contact for account inquiries, adoption support, and engagement needs. - Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes. - Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through. **Renewals & Retention** - Execute renewal processes to ensure high retention (Gross Revenue Retention). - Identify and mitigate churn risks early through data and proactive communication. - Collaborate with Sales to forecast renewals and expansions accurately. - Track and report key health metrics for assigned accounts. **Expansion & Growth** - Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers. - Surface upsell opportunities to Sales through structured internal handoffs. - Advocate for customer needs and usage insights to inform new product features and offerings. **Process & Collaboration** - Maintain accurate account data and activity tracking in HubSpot and related systems. - Partner with Customer Success and Product teams to improve customer onboarding and utilization. - Collaborate with Marketing to identify advocates for case studies and testimonials. - Contribute to the evolution of Account Management playbooks and best practices.
Job Requirements
- 2–4 years of experience in **Account Management, Customer Success, or Client Services** in a B2B SaaS or subscription-based business.
- Track record of managing renewals and supporting account growth with enterprise or mid-market customers.
- Comfortable communicating with scientific, technical, and business stakeholders.
- Strong organizational and communication skills with an eye for detail.
- Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics.
- A proactive, resourceful mindset — able to balance multiple priorities in a fast-growing environment.
- Passion for Drug Hunter’s mission to accelerate drug discovery.
Benefits
- Why Join Drug Hunter**
- You’ll be joining a company that values clarity, curiosity, and execution. As an Account Manager, you’ll have direct visibility into how your work impacts scientists developing tomorrow’s medicines — and you’ll help build a customer experience trusted by the world’s leading R&D organizations.
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