• Global Endpoint Management: Own the full lifecycle (provisioning, configuration, and support) of NUC computers and devices for our distributed workforce. • Identity & Network Ownership: Maintain Windows domains (Active Directory), VPNs, and secure access controls. • Data Security: Define and enforce strict user access levels for sensitive, licensed OEM data to ensure project-based compliance. • Infrastructure Projects: Independently execute hardware upgrades and configurations, including factory routers, firewalls, and switches. • Technical Support: Act as the sole Tier 2 escalation point for the team, ensuring internal productivity never stalls. • Cloud Architecture: Manage and optimize cloud infrastructure (AWS, Azure, or GCP) to support both internal needs and client-facing digital transformations. • Automation & IaC: Reduce manual overhead by building and maintaining Infrastructure as Code using Terraform, Ansible, or CloudFormation. • CI/CD Support: Maintain and troubleshoot CI/CD pipelines (GitHub Actions, Jenkins, etc.) to ensure rapid, high-quality software delivery. • Containerization: Oversee Docker and Kubernetes environments to ensure scalable and reliable application hosting. • Observability: Manage monitoring, logging, and alerting systems to proactively address performance issues.

• Own end-to-end infrastructure operations spanning customer sites, edge devices, and AWS production environments • Plan and execute customer deployments in collaboration with customer IT teams, including leading technical discussions around network architecture, security requirements, and deployment constraints, translating customer IT policies into executable deployment plans, and driving deployment readiness and timelines to ensure on-time launches • Deploy, configure, and maintain edge compute hardware in customer environments, including installing and maintaining Linux-based operating systems, creating, deploying, and updating standardized golden images, managing OS patches, drivers, firmware, and security updates, and diagnosing hardware, OS, and performance issues remotely and on-site • Design, integrate, and troubleshoot customer-side networking, including VLANs, firewall rules, NAT, routing, and bandwidth constraints, IP camera and video infrastructure (RTSP, ONVIF, PoE, managed switches), and operating effectively within locked-down or highly regulated networks • Build and operate AWS-based infrastructure supporting edge systems, including Kubernetes (EKS) clusters and containerized workloads, CI/CD pipelines for deployment and upgrades, and logging, monitoring, and alerting across distributed systems • Develop and maintain automation and internal tooling, including Python for deployment automation, operational tooling, and system workflows, shell scripting for provisioning, configuration, and diagnostics, and tools that reduce manual effort and improve deployment repeatability • Ensure reliable edge-to-cloud connectivity and data flow, debugging failures across networking, software, and infrastructure boundaries • Lead incident response and operational debugging across edge and cloud systems, driving issues to root cause and permanent resolution • Own infrastructure cost visibility and optimization, including monitoring and analyzing AWS spend, implementing right-sizing, scaling, and cost controls, and working with external cost-optimization partners and tooling • Feed real-world deployment and operations insights back into product and infrastructure design, improving reliability and scalability

• Working in an agile environment as part of a full design and development team, participating in agile ceremonies, interacting with and supporting our customer • Continuously improving the client infrastructure and platform for users • Supporting developer teams in deploying, maintaining, and troubleshooting web applications • Deploying new CI/CD workflows and improving the performance of existing ones • Serving as the subject matter expert for containerization of Node.js applications and DevSecOps and provide relevant advice to team members and customers

• Own and maintain the incident response process, including defining procedures, tools, and best practices • Guide teams in establishing and monitoring Service Level Objectives (SLOs), including setting up alerts and reporting systems • Lead capacity planning initiatives, focusing on both short and long-term scalability while optimizing costs • Develop and implement disaster recovery plans, including regular testing and regulatory compliance • Collaborate with teams on architecture decisions to ensure high availability and scalability • Manage launch and event planning for high-traffic occasions, focusing on infrastructure preparation and capacity management (a.k.a. Launch Readiness) • Act as an internal expert and consultant for monitoring tools like Datadog and Pagerduty and infrastructure like AWS and Kubernetes • Emphasis on automation and tooling to scale our workload • Contribute across codebases in Ruby, Python, Go, TypeScript, Swift, and Kotlin as needed to support the initiatives described above.