• Own a portfolio of ~50-70 mid-market and enterprise accounts, serving as the primary relationship owner and commercial lead. • Drive account retention and revenue growth through renewals, upsells, cross-sells, and expanded platform usage. • Partner with clients to optimize performance across email, SMS, and loyalty programs, aligning solutions to business objectives. • Conduct regular business reviews focused on performance metrics, ROI, and growth opportunities. • Identify and execute opportunities to expand client engagement with new features, products, and services. • Lead account planning, renewal discussions, and pricing conversations in collaboration with Sales and Leadership. • Analyze account performance data to uncover insights and recommend actionable strategies. • Coordinate onboarding, adoption, and ongoing support by working cross-functionally with Product, Support, and Marketing teams. • Act as a trusted advisor to client stakeholders, building long-term relationships and executive alignment. • Advocate for client needs internally while balancing commercial goals and platform capabilities. • Maintain accurate forecasting, account documentation, and CRM hygiene (Salesforce).

**Key Responsibilities** **Customer Relationship Management** - Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal. - Serve as the primary point of contact for account inquiries, adoption support, and engagement needs. - Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes. - Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through. **Renewals & Retention** - Execute renewal processes to ensure high retention (Gross Revenue Retention). - Identify and mitigate churn risks early through data and proactive communication. - Collaborate with Sales to forecast renewals and expansions accurately. - Track and report key health metrics for assigned accounts. **Expansion & Growth** - Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers. - Surface upsell opportunities to Sales through structured internal handoffs. - Advocate for customer needs and usage insights to inform new product features and offerings. **Process & Collaboration** - Maintain accurate account data and activity tracking in HubSpot and related systems. - Partner with Customer Success and Product teams to improve customer onboarding and utilization. - Collaborate with Marketing to identify advocates for case studies and testimonials. - Contribute to the evolution of Account Management playbooks and best practices.

• Responsible for developing and managing strategic relationships with pharmacies • Drive growth through partnerships and executing eMAR strategy • Analyze industry trends for service enhancements • Serve as a bridge between pharmacy groups and internal teams

• Identifying organizations who Deel should form partnerships with and building partnerships with them • Closing, managing, and enabling partners to refer clients to Deel successfully • Nurturing partnerships throughout their whole lifecycle • Ideating, launching, and optimizing co-marketing campaigns (webinars, events, email, content sharing) • Partnering with Marketing, Sales, and Operations to drive channel referral growth • Building and maintaining the partnerships P&L