**Key Responsibilities** **Customer Relationship Management** - Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal. - Serve as the primary point of contact for account inquiries, adoption support, and engagement needs. - Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes. - Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through. **Renewals & Retention** - Execute renewal processes to ensure high retention (Gross Revenue Retention). - Identify and mitigate churn risks early through data and proactive communication. - Collaborate with Sales to forecast renewals and expansions accurately. - Track and report key health metrics for assigned accounts. **Expansion & Growth** - Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers. - Surface upsell opportunities to Sales through structured internal handoffs. - Advocate for customer needs and usage insights to inform new product features and offerings. **Process & Collaboration** - Maintain accurate account data and activity tracking in HubSpot and related systems. - Partner with Customer Success and Product teams to improve customer onboarding and utilization. - Collaborate with Marketing to identify advocates for case studies and testimonials. - Contribute to the evolution of Account Management playbooks and best practices.

• Responsible for developing and managing strategic relationships with pharmacies • Drive growth through partnerships and executing eMAR strategy • Analyze industry trends for service enhancements • Serve as a bridge between pharmacy groups and internal teams

• Identifying organizations who Deel should form partnerships with and building partnerships with them • Closing, managing, and enabling partners to refer clients to Deel successfully • Nurturing partnerships throughout their whole lifecycle • Ideating, launching, and optimizing co-marketing campaigns (webinars, events, email, content sharing) • Partnering with Marketing, Sales, and Operations to drive channel referral growth • Building and maintaining the partnerships P&L

• Manage day-to-day relationships with the Reseller and its network of 20+ sub-distributors. • Establish trust and value by helping them sell Arch effectively. • Build and execute a clear go-to-market motion that enables the channel to reach $10M in gross revenue over the next two years. • Support and review sales activities, build joint account plans, and help partners qualify, pitch, and close deals. • Train partner sales and technical teams using Arch’s playbooks, demo kits, and collateral. • Help partners understand how Arch complements equipment and other ecosystem tools.