• Responsible for the clinical operations of a project within a defined regional/global level • Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites • Acts as a primary liaison between the CRAs and the clinical project team • Project specific training of CRAs and conducting assessment visits • Implementation of enrollment and recruitment strategies and preparation of the monitoring plan • Oversight of monitoring visit scheduling, site and monitoring performance metrics, issue escalation and corrective actions • Development of study tools for site and CRA use, review visit reports, review and track protocol deviations

• Collaborate with clinical, customer support, product, and analytics teams to build scalable processes ensuring timely care for high-risk clients. • Triage daily clinical quality cases, including gaps in care, documentation requests, and member outreach, ensuring timely resolution. • Track and maintain key clinical quality metrics (HEDIS, STARs, preventive care measures) and support dashboards and internal reporting. • Assist with preparation, validation, and submission of payer-required quality reports. • Support planning and execution of clinical projects, including provider education and value-based care initiatives. • Coordinate cross-functional tasks, maintain project trackers, and provide progress updates to stakeholders. • Monitor adherence to SLAs, workflows, and escalation protocols, flagging issues and supporting corrective actions. • Maintain accurate documentation, audit-ready files, and evidence for quality programs and accreditation activities. • Assist in implementing process improvements to enhance efficiency and scalability of clinical programs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Naveris is seeking a Clinical Operations Coordinator to join our Business Operations team. This role will serve as the central point of contact for the administrative and logistical aspects of the NavDx ordering process and supporting the Clinical Operations department. - Maintain and update provider notification settings and Provider Portal access to ensure timely delivery of surveillance results - Execute diligent data entry and verification within Salesforce and other internal systems to ensure accuracy of patient and provider records - Serve as the “hub” connecting field-based Product Development Managers, Patient Navigation Specialists and Clinical Operations team to ensure a cohesive experience for providers - Record and track Clinical Operations activity for internal reporting and ROI purposes - Triage or escalate received cases based on category and geography - Execute special projects and administrative tasks as assigned by Clinical Operations leadership to drive efficiency - Build and maintain trusting relationships with contacts at ordering accounts to ensure a seamless and efficient NavDx test ordering, reporting, and patient management - Drive provider portal adoption and customer satisfaction by responding promptly to incoming inquiries, addressing technical questions and facilitating efficient order processing. Qualifications - Bachelor’s degree required, or equivalent combination of education and commensurate professional experience - 2-5 years of full-time experience in an administrative or coordinator capacity within a fast-paced environment - Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing administrative support for healthcare providers - Intermediate proficiency in Excel, Salesforce.com, and Google Workspace - Exceptional written and verbal communication skills across cross-functional teams - A highly organized self-starter with a meticulous eye for detail and a commitment to the highest ethical standards Requirements - Compliance with legal and regulatory requirements of HIPAA - Acceptance and adherence to all policies and standards at Naveris - Responsibility for reporting any suspected violations or abuse - Completion of HIPAA training when joining the company Company Description Naveris, a commercial stage precision oncology company based near Boston, MA, is looking for a Clinical Operations Coordinator to help us deliver on our Mission to develop novel diagnostics that transform cancer detection and improve patient outcomes.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As an Operations Manager with Meetings and Events, you will direct and coach assigned personnel to ensure that all services, administration, and profit objectives pertaining to the assigned accounts are achieved while maintaining high service levels. Provide comprehensive leadership to direct reports (team leaders) that manage the sourcing of client meetings. Responsible for providing client and team support and training and managing special projects. Manage approximately 5 to 20 exempt and/or non-exempt direct or indirect reports, which lead teams that support strategic sourcing, contracting, and budget development for dedicated accounts. Depending on account complexity, scope may include management of multiple accounts. May be onsite. Perform other duties as assigned. What You'll Do: Reviews and updates the financial forecast with the financial data as required. Reviews and approves monthly client financial settlement summaries. Monitors direct reports to achieve the highest profitability on assigned accounts by tracking labor, invoicing on a timely basis, updating reporting systems, collecting commissions, and understanding profit points within their programs. When assisting with proposals, ensures cost sheet accuracy before initial presentation. Strategize, analyze, forecast, implement, and run financial and operational measures to track results and ensure operational profitability. Holds self and others accountable for business results. Provides meeting industry and product subject matter expertise from the pre-proposal stage to proposal qualification/development/delivery. The US national base salary range for this position is from $81,900.00 - $152,100.00 The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!