Provide customer support by addressing payroll inquiries and issues, ensuring accurate data management, and collaborating with team members to resolve escalations while maintaining high service standards and effective communication with university...

• Supervise a team of payroll professionals, providing mentorship, training, and support. • Manage end-to-end payroll processes, including accurate and timely preparation of all payrolls (weekly, biweekly, monthly). • Ensure compliance with federal, state, and local payroll regulations and wage laws and oversee accurate production and distribution of W-2 Forms and year-end tax reporting. • Administer enterprise resource planning systems (Workday, ADP, OSV, etc.), audit payroll cycle batches, and ensure proper uploads to the general ledger. • Research, analyze, and resolve escalated payroll issues, including audits and budget variances. • Review and audit monthly, quarterly and annual reconciliation of payroll reports, assist with third-party payroll requests, and support workers’ compensation audits. • Actively engage with cross-functional leadership to support business strategies and foster collaborative relationships. • Foster a cooperative and inclusive team environment, adapting to multiple deadlines and changing priorities. • Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.

Role DescriptionThe VAT Senior Tax Analyst is a hands-on individual contributor who will play a critical role in supporting Dropbox’s global VAT compliance, advisory needs, and cross-functional tax projects. In this role, you’ll go beyond filings and reconciliations—partnering closely with Finance, Accounting, and Systems teams to strengthen VAT processes, improve data flows, and help scale a fast-growing, global business. This is an excellent opportunity for a VAT professional who enjoys combining technical tax expertise with systems thinking, problem-solving, and continuous process improvement. You’ll have real ownership, visibility, and the chance to make a meaningful impact on how VAT is managed across the organization. Responsibilities - Support global VAT compliance, including data preparation, review support as needed. - Assist with VAT-related projects, including new business initiatives, system implementations, process improvements, and jurisdictional expansions. - Stay abreast of changes in VAT/GST laws and regulations globally, assess their impact on the company, and recommend necessary actions - Respond to VAT technical questions from internal stakeholders, partnering with teams and external advisors as needed. - Support VAT reconciliations, variance analysis, and data validations to ensure accuracy and completeness. - Support VAT audits and inquiries, including data gathering and issue tracking. - Work closely with Finance, Accounting, and Systems teams to ensure VAT logic, tax determination, and reporting are correctly reflected in systems. - Help identify opportunities for automation, process improvement, and enhanced controls within VAT compliance and reporting workflows. - Maintain documentation for VAT processes, controls, and system logic. Requirements - At least 5+ years of relevant experience - Hands-on VAT/GST experience with progressively increasing scope and accountability, gained in public accounting (Big Four or similar) and/or an in-house tax function. - Experience designing, implementing, or maintaining indirect tax policies, controls, compliance, and system processes in a multi-entity or scaled environment. - Strong analytical and research skills, including the ability to interpret VAT legislation, apply technical guidance to business scenarios, and document conclusions. - Advanced Excel proficiency (e.g., data analysis, reconciliations, pivots, formulas) and a proven ability to manage projects independently from planning through execution. - Excellent written and verbal communication skills, with a track record of translating complex VAT concepts into clear, concise guidance for non-tax stakeholders. - Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent practical experience. - Experience using and implementing indirect tax technology or systems projects (e.g., VAT engines, compliance/reporting tools, or tax-related system implementations, systems enhancement projects) as part of day-to-day VAT operations. - Experience supporting process transformations or system implementations. Preferred Qualifications - Strong tax accounting background - Strong excel skills - Exposure to SaaS, technology, or digital services business models. - Experience working with global VAT advisors and service providers. - Advanced degree (MBA, JD, MST, Ph.D.) preferred CompensationUS Zone 1 This role is not available in Zone 1 US Zone 2 $117,800—$159,400 USD US Zone 3 $104,700—$141,700 USD

• Manage diverse tasks for a variety of clients with the support of a knowledgeable team. • Ensure accurate, timely payroll, efficient processes, and well-trained payroll consultants to give clients the best possible service. • Respond to payroll-related questions from employees at a variety of clients and own employees. • Interact with 401k and benefit providers. • Keep the rest of the Payroll Group on track. • Pull reports for a client’s accounting team.