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AAA - American Automobile Association logo
AAA - American Automobile Association

AAA Western and Central New York, or AAAWCNY, is a nonprofit auto membership club that operates under the American Automobile Association, best known as AAA, wh

Claims Workforce Management Analyst

Location

Rhode Island

Posted

152 days ago

Salary

$68.6K - $77.9K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Claims Workforce Management Analyst

AAA - American Automobile Association

• Manage claim volume distribution and optimizing operational workflows. • Forecast staffing needs across claims units. • Create, maintain, and update real-time Claims Volume Reports. • Maintain Workforce Management tools, ensuring accurate routing and compliance. • Monitor claim volume and adjust administrative functions. • Evaluate and negotiate within settlement authority with insureds and claimants. • Demonstrate proficiency with estimates and claims technology. • Coordinate with internal and external departments as required. • Respond quickly to customer needs and inquiries. • Overtime and holiday hours may be required.

Job Requirements

  • Bachelors Equivalent combination of education and experience
  • Preferred 2 or more years of experience within the Claims operations or equivalent business unit.
  • Analytics background.
  • Preferred Working knowledge of claims administration best practices and procedures.
  • Proficiency in ClaimsCenter and Microsoft Office software products, including Outlook, Word, Excel and Teams required.
  • Knowledge of fault assessment, negligence and subrogation principles required.
  • Knowledge of Microsoft Office suite, general computer software and claims software.
  • Organization and planning recognition skills required.
  • Oral and written communication skills required.
  • Interpersonal skills required.

Benefits

  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

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