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AAA Western and Central New York, or AAAWCNY, is a nonprofit auto membership club that operates under the American Automobile Association, best known as AAA, wh
Claims Workforce Management Analyst
Location
Rhode Island
Posted
152 days ago
Salary
$68.6K - $77.9K / year
Seniority
Mid Level
Job Description
Claims Workforce Management Analyst
AAA - American Automobile Association
• Manage claim volume distribution and optimizing operational workflows. • Forecast staffing needs across claims units. • Create, maintain, and update real-time Claims Volume Reports. • Maintain Workforce Management tools, ensuring accurate routing and compliance. • Monitor claim volume and adjust administrative functions. • Evaluate and negotiate within settlement authority with insureds and claimants. • Demonstrate proficiency with estimates and claims technology. • Coordinate with internal and external departments as required. • Respond quickly to customer needs and inquiries. • Overtime and holiday hours may be required.
Job Requirements
- Bachelors Equivalent combination of education and experience
- Preferred 2 or more years of experience within the Claims operations or equivalent business unit.
- Analytics background.
- Preferred Working knowledge of claims administration best practices and procedures.
- Proficiency in ClaimsCenter and Microsoft Office software products, including Outlook, Word, Excel and Teams required.
- Knowledge of fault assessment, negligence and subrogation principles required.
- Knowledge of Microsoft Office suite, general computer software and claims software.
- Organization and planning recognition skills required.
- Oral and written communication skills required.
- Interpersonal skills required.
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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