• Deliver empathetic, solution-oriented support to Artera customers (clinicians, clinical staff, laboratory staff, administrators) • Collaborate with internal partners effectively (Sales, Product, Lab, Billing and Operations) • Effectively manage orders through the review reports and/or dashboards • Provide support case resolution for assigned orders with accuracy and attention to detail • Understand and utilize information from pathology reports and other relevant clinical documents to support the order process • Maintain consistent documentation every day and follow standard operating procedures (SOPs) • Balance workload while meeting responsiveness and resolution benchmarks • Identify and communicate opportunities for workflow or experience improvements • Approach every interaction with empathy, patience, and a genuine focus on the customer experience • Communicate clearly and respectfully, both in writing and verbally • Actively listen and tailor responses to different customer profiles and needs • Proactively use a problem-solving mindset to seek solutions and follow through to ensure resolution • Embrace change and remain resilient in a dynamic startup environment • Strong analytical and multitasking skills demonstrated daily within a fast paced, time sensitive environment • Conflict resolution oriented and highly effective at overcoming obstacles • Seek constructive feedback and apply learning to improve performance

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Location: Remote-Eastern time zone What you get to do in this role: - You partner with our initial customers to drive product value - You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value - You partner cross-functionally to translate business needs and product requirements into new solutions for customers - You will evolve and iterate on our customer onboarding strategy - You work with internal teams and customers to drive adoption, engagement and growth - You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks - You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders - You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap Qualifications To be successful in this role you have: - You have 5+ years of account management, implementation, or sales experience in software/SaaS - You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience - You have experience supporting deployments with large enterprise customers - Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal - You have experience building strong internal and external relationships, including with senior-level executives throughout companies - You are diplomatic, have tact and you are poised under pressure - You possess a voracious appetite to learn and grow - You have completed a Bachelor’s degree - You are willing to travel 10-25% of the time FD21 For positions in this location, we offer a base pay of $102,000 - $159,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

At Trella Health, we are passionate and committed to our mission: empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team! “What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other. We believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar. After all, continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion—and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are! Come join the Trella team as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients. Your expertise will play a crucial role in helping customers leverage our offerings effectively, fostering lasting partnerships along the way. As a member of the Customer Success team, you will partner across all functions to bring the Voice of the Customer to the business and ensuring We Never Stop Improving as We Strive for Better Healthcare. Reports to: Vice President, Customer Success Location: Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered. As a Senior CSM at Trella, you will: - Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion. - Serve as the primary customer contact, driving engagement cadence and customer health reporting. - Deliver ongoing best-practice enablement to accelerate adoption and value realization. - Lead business reviews, sharing product updates and aligning on priorities and outcomes. - Maintain accurate account data, activity tracking, and renewal forecasts. - Build and execute success plans to achieve KPIs (e.g., references and NPS targets). - Invest in continuous learning to strengthen product expertise and customer impact. - Develop and maintain strong healthcare domain knowledge to advise with credibility. - Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions. - Translate product capabilities into customer-specific value, outcomes, and ROI. - Apply industry context to solution positioning, adoption strategy, and value realization. - Use data and customer feedback to guide conversations, mitigate risk, and refine success plans. You might be a fit for this role if you have: - 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment. - Must be tech-savvy to be able to understand technical concepts around our product. - Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively. - Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately. - Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver. - Come prepared and ready for customer facing work and open to travel up to 20% Preferred by not required: - Experience within the healthcare tech industry. - Familiarity with Post-Acute Provider (Home Health, Hospice, SNF). - Experience with healthcare claims data analysis. - Exposure to data integrations. About Trella Health: Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty. Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella: - Over 1,000 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems - Over 150 team members and growing - Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn - Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, the Philippines, and Latin America. The Trellavator Experience: At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion—and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more. We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are: - Health, Dental, Vision & Voluntary Benefits - Competitive Salary & Bonus Plans - 401k Retirement Savings - Flexible PTO & 10 Paid Holidays - Flexible Work Hours - Equity Shares - Paid Leave Programs - Marketplace for discounted retail and entertainment Equal Opportunity Employer Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base. Job Duties and Responsibilities: - Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy. - Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success. - Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals - Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals - Hold and grow a trusted advisor relationship with customer sponsors to such that all activities are closely aligned with the customer's business case, strategy and goals allowing the full potential of the Reltio solutions to be realized. - Track, report, and benchmark all milestone related adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors. - Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products and services. - Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value - Recommends specific solutions to achieve the customer's desired result that align with best practices of the product and industry. - Design metrics and measures in order to measure ROI on the company's products by the customer. - Timely data capture and documentation within internal applications to ensure data driven decisions are being made to proactively identify adoption and retention risk. - Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment and collaborate on the creation of customer value. - Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the execution of these plans including the tracking of objectives, stakeholders, milestones, risks and metrics. - Work with Marketing teams to boost customer advocacy and develop case studies. - Facilitate and lead customer meetings with an agenda driven prescriptive approach to capture and measure their outcomes and value using our product. - Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk. Skills You Must Have: - Bachelor's degree or equivalent experience; - Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space - Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases. - Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives - Ability to build consultative effectiveness and establish trust with internal and external customers - Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses. - Possess strong presentation, verbal and written communication skills and command credibility with senior executives - Previous experience and expertise in data management consulting or solutioning - Previous experience and expertise in software architecture and understanding how applications fit together within a customer’s ecosystem. - Proven effectiveness at leading and facilitating executive meetings and workshops - Strong discovery skills to uncover customer problems and the value associated with solving them Skills That Are Nice to Have: - Previous Reltio Experience - Reltio Certifications - MBA or advanced degree At Reltio, we take a market-based approach to pay and consider a range of factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations. Please note that the individual total compensation for this position will be determined at the Company’s sole discretion using the factors noted. Reltio's current market range for this role is $121,000 - $240,000 Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. Overall Market Range $121,000—$240,000 USD Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.