Artera.net

• Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. Understand their needs, pain points, and goals • Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. Identify new opportunities for product adoption and expansion • Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. Be able to effectively communicate this knowledge to clients • Stay updated on industry trends, competitive products, and market dynamics. Use this knowledge to position our solutions effectively • Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns • Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our personalized therapy solutions • Lead negotiations, overcome objections, and close sales deals. Ensure contracts and agreements are executed efficiently • Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions using a Client Relationship Management system

• Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. Understand their needs, pain points, and goals • Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. Identify new opportunities for product adoption and expansion • Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. Be able to effectively communicate this knowledge to clients • Stay updated on industry trends, competitive products, and market dynamics. Use this knowledge to position our solutions effectively • Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns • Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our personalized therapy solutions • Lead negotiations, overcome objections, and close sales deals. Ensure contracts and agreements are executed efficiently • Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions using a Client Relationship Management system

• Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. • Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. • Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. • Stay updated on industry trends, competitive products, and market dynamics. • Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns. • Prepare and deliver persuasive presentations and proposals to clients. • Lead negotiations, overcome objections, and close sales deals. • Maintain accurate records of sales activities, opportunities, and customer interactions using a CRM system.

• Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. Understand their needs, pain points, and goals • Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. Identify new opportunities for product adoption and expansion • Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. Be able to effectively communicate this knowledge to clients • Stay updated on industry trends, competitive products, and market dynamics. Use this knowledge to position our solutions effectively • Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns • Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our personalized therapy solutions • Lead negotiations, overcome objections, and close sales deals. Ensure contracts and agreements are executed efficiently • Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions using a Client Relationship Management system

• Own and resolve the most complex, high-impact customer scenarios with autonomy, applying advanced judgment, deep product knowledge, and a strategic mindset. • Serve as an escalation point for cross-functional teams and Customer Success leadership, representing Customer Success in cross-departmental initiatives and customer-facing conversations. • Lead process improvement efforts to improve efficiency, compliance, or customer satisfaction—including the design, documentation, and rollout of updated workflows and SOPs. • Proactively identify operational gaps through data analysis and field feedback, presenting business cases to leadership for new tools, resources, or practices. • Consistently meets or exceeds stretch goals and performance metrics. • Act as a mentor and informal leader for the CSR team, contributing to training programs, coaching sessions, and performance development plans. • Collaborate with Product, Engineering, Sales, Operations, and Clinical stakeholders to improve the end-to-end customer experience and ensure readiness for new product launches. • Review and synthesize clinical documentation such as pathology reports to support order processing, leveraging this knowledge to guide others. • Monitor customer and order metrics to ensure alignment with KPIs and service level expectations; recommend improvements when trends deviate. • Participate in or lead special projects focused on scalability, compliance, or customer success strategy as assigned by leadership. • Embody and champion Artera’s customer-first culture, modeling high emotional intelligence, sound decision-making, and a proactive ownership mindset. • Provide feedback on tooling and technology needs to enhance CSR productivity and customer experience. • Balances their time effectively between delivering on their tasks and learning department processes and best practices. • Demonstrate advanced communication—tailoring tone, content, and approach for clinical stakeholders, executives, and internal partners alike. • Handle ambiguity, rapid change, and competing priorities with calm and clarity; serve as a model for adaptability.

• Design, build, and maintain automated billing workflows in Salesforce, including Apex, Flow, Lightning Web Components, and platform integrations. • Architect and operate a continuously learning Salesforce-initiated AI-driven pipeline, that takes diagnostic test information as input and routes the order through our revenue lifecycle, relying on human intervention, partner APIs, and external systems, as needed. • Translate billing requirements from Finance, Revenue Operations, and Customer Success into well‐scoped engineering deliverables with clear SLAs, observability, and rollback paths. • Fine-tune document extraction AI models with support from Arteras AI team • Use AI Code-gen and other AI‐assisted development tools to accelerate delivery, generating, reviewing, and refactoring Salesforce and Python code. • Instrument the billing pipeline with monitoring, alerting, and audit trails so that failures, anomalies, and drift are caught early and resolved without manual triage where possible. • Continuously evaluate pipeline performance and incorporate feedback loops (rules, heuristics, and lightweight ML where appropriate) so the system gets more accurate and more autonomous over time.

• Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. Understand their needs, pain points, and goals • Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. Identify new opportunities for product adoption and expansion • Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. Be able to effectively communicate this knowledge to clients • Stay updated on industry trends, competitive products, and market dynamics. Use this knowledge to position our solutions effectively • Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns • Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our personalized therapy solutions • Lead negotiations, overcome objections, and close sales deals. Ensure contracts and agreements are executed efficiently • Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions using a Client Relationship Management system

• Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. Understand their needs, pain points, and goals • Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. Identify new opportunities for product adoption and expansion • Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. Be able to effectively communicate this knowledge to clients • Stay updated on industry trends, competitive products, and market dynamics. Use this knowledge to position our solutions effectively • Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns • Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our personalized therapy solutions • Lead negotiations, overcome objections, and close sales deals. Ensure contracts and agreements are executed efficiently • Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions using a Client Relationship Management system

• Develop the long-term vision and roadmap for Artera’s statistical computing platform, enabling scalable and reproducible R-based workflows • Build and maintain R-based analytical environments for clinical and outcomes research • Design and operate R package infrastructure, including internal packages, dependency management, and package repositories • Build and evolve core libraries and tooling used by biostatisticians for analysis, reporting, and model validation • Partner with biostatisticians to productionize statistical methods and pipelines • Enable reproducible workflows through containerization, environment management, and versioning (e.g., renv, Docker) • Integrate statistical workflows into Artera’s broader data and AI platform ecosystem • Optimize compute, storage, and data access for large-scale clinical and real-world datasets • Ensure systems meet standards for auditability, reproducibility, and compliance

• Develop tests for a React web application using Vitest and Playwright • Complete assigned tasks efficiently with few iterations • Identify problem statements, outline optimal solutions, account for tradeoffs and edge cases • Communicate effectively across multiple stakeholders