• Responsible for the development, strategy, and implementation of community outreach programs in conjunction with the Clinical and Administrative departments. • Leads the development of strategic plans for engagement, within assigned territories, regions or communities. • Organizes and attends community events and health fairs. • Serves as the liaison to community organizations. • Conducts member, community, and organizational trainings. • Completes face-to-face outreach. • Drives engagement in care by facilitating a robust engagement strategy.

• Maximizes store sales through excellent customer service, product availability, merchandising and exceptional store image inside and out. • Provides information to store management by recapping promotional activity; reporting business opportunities, results, trends and competitive information. • Manages controllable costs by educating managers on procedures for controlling merchandise variation, managing salaries, overtime, cash, repair and maintenance costs. • Collaborates with the marketing team to ensure promotions and new product introductions are fully implemented. Provides feedback to category managers regarding stock issues. • Partners with vendors to ensure product availability. Timely execution of monthly promotions. Ensure vendor's performance and behavior is professional. • Ensures store operations are profitable by managing cash and merchandise variation, salaries, and other controllable expense lines on the P&L. • Ensures compliance with requirements by enforcing adherence to policies and procedures, and government regulations. • Protects employees, customers and company assets by maintaining a safe and secure working environment; enforcing safety practices; providing safety communication and training. • Achieves financial objectives by forecasting requirements, preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Provides leadership and direction to store managers, including assistance in recruiting, selection, and orientation processes, assists with employee development and training programs; planning, monitoring and appraising job results. Establishes job expectations. Provides coaching to develop action plans for issue resolution. Administers counseling notices; initiates corrective actions. Implements non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees. • Adheres to the Company Operating Policy of Legal, Ethical, and Moral practices. • Enhances professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; or participating in professional societies. • Contributes to team effort by accomplishing Financial and Key Result Area targets pursuant to Company plan guidelines.

• Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client. • Enhancing the client experience by displaying flexibility, technical excellence, agility, ownership, and responsibility. • Becoming an invaluable partner to the client. • Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry. • Own the customer solution lifecycle from initial customer order onwards, highlighting and managing risks, issues, and the changing requirements of the solution as needed. • Ensuring that the customer solution is accurately recorded in systems and documentation. • Assisting in the creation of service reports and attending regular service review meeting as and when required. • Be the customers advocate in all technical matters related to their solution. • Act as a primary technical interface to customers for addressing high level concerns on operational performance and for interpreting their change requirements into standard orders or where unavoidable creating customer specific environments to satisfy such requirement. • The Technical Manager needs to be able to understand the business processes of our customers and transform them into services based on GTT’s infrastructure and service catalogue. • Act as (security) technical escalation for the central incident management team. • Ensuring that the services we deliver meet the agreed service levels and that we have the necessary IT service management processes OLA’s and contracts with 3rd parties in place.

• Prendre en charge le cycle de vie d'applications informatique dans la phase de build • Analyser techniquement les besoins en lien avec les équipes métier • Réaliser le développement ou piloter une équipe de développement externe • Contribuer à la recette et piloter le déploiement • Maintenance corrective, adaptative et évolutive