• Serving as the dedicated research lead for all customers’ projects (on assigned accounts) and serving as the ultimate accountable part for research project success • Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success • Demonstrate a growth mindset as a solutions architect for customers, educating them on Knit’s research capabilities, consulting with them to adjust for fringe requirements, and proposing solutions to maximize project success - escalating to Research Directors when needs exceed capabilities • Escalating needs to Research Directors to support troubleshooting when increased risk for project viability or customer impact occurs • Driving, maintaining, and enriching all customer context to improve Knit’s ability to meet the customers’ custom research needs • Being the final, customer-ready check and approver on all Knit final topline delivery and presenting the key insights and recommendations directly to the customers • Participating in continuous innovation on Knit’s AI product to minimize the delta between Knit’s AI output and a human researcher output • Driving on feedback collection on “the last mile” - uncovering and documenting what happens after Knit delivers a project to when it’s “stakeholder ready,” supporting Knit’s product vision in getting to stakeholder ready reports

• Establish Materials Testing Services in North America (NAM) with focus on the Automotive industry, and VOC testing by organic and acquisitive growth. • Responsibility for the strategic planning, business planning, budgeting and operational management of Automotive Materials Testing Services in the US. • Ensure operation’s conformance with SGS quality standards, operational efficiency, and adherence to the global Code of integrity and Operational Integrity guidelines. • Permanently observe NAM market for Automotive materials testing services and support regional deployment. • Support global Testing Services strategy by providing relevant market intelligence, technical support and trainings.

• Develop and implement program-wide controls processes, procedures, and governance frameworks. • Oversee cost and schedule management across multiple projects within the program, ensuring consistency and alignment with client objectives. • Manage program-level change control, including review, negotiation, and recommendations for change orders and claims. • Consolidate and analyze cost and schedule data from individual projects to produce accurate program forecasts and reports. • Lead preparation of monthly program performance reports, including earned value analysis, risk assessments, and variance reporting. • Monitor and track contingency usage and provide recommendations for allocation across projects. • Coordinate with project managers to ensure compliance with program standards for RFPs, SOWs, and contract administration. • Support procurement planning and delivery schedules for owner-furnished equipment and critical materials. • Maintain program-level risk register and facilitate risk workshops. • Ensure timely closure of contracts and purchase orders across the program. • Maintain benchmarking data and compile as-built cost records for future reference. • Provide leadership in document control and ensure accurate tracking of key program documents.

• Key point of contact for strategic clients across Broadcast, Film/TV, Studio, Streamer and Production industries ensuring a consistent level of engagement and satisfaction • Partner with KAEs to identify and implement strategic growth opportunities, develop robust account plans, support customer meetings, and deliver follow-ups • Analyze gaps within existing deals to mitigate revenue loss and enhance client engagement and growth of account • Support contract renewals and committed spend ensuring seamless negotiation and deal execution • Oversee project level discovery, meetings, quotes, ALC orders, and delegating tasks to Customer Support Associates (CSA’s) where appropriate • Lead the KAM/AM sales team through use of effective communication, coaching, and feedback to ensure team consistently meets and/or exceeds established revenue targets and KPIs. • Ensure consistent use of CRM (Salesforce) and customer data platforms to deliver world-class client management at scale. • Oversee end-to-end KAM / AM and customer workflows providing guidance on efficiency and best practices • Lead by example and serve as a role model for other KAM’s, demonstrating best practices and cross-collaboration working with other Getty Images depts: Finance, Marketing, Sales Operations etc. to support team goals • Contributes as a team member of the Sales Management Team in developing strategies and tactics to achieve regional sales goals