• Support specific engagements and implement changes in approaches, methods, services, and/or processes to enhance our organization’s competitiveness and improve efficiencies • Collect information and source feedback from various members of the team to learn about current processes and where there is room for improvement • Problem solve and collaborate with small, results-oriented team to effectively keep projects on track toward both short-term milestones and long-term strategic objectives • Effectively partner with many different business units and collaborate well throughout the organization • Leverage data and insights from multiple sources and platforms as well as dive deep • Develop, monitor, and track performance towards specific engagement and defined KPIs • Provide valuable guidance and training to teammates throughout engagement • Conduct or support original qualitative and quantitative research • Prepare a variety of presentation materials; proactively drive follow-ups from meetings and develop tangible outcomes and next steps to achieve defined targets across multiple KPIs

• Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management) • Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity • Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions • Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes • Translate complex CMDB and ITOM concepts into clear, business‑focused language for non‑technical stakeholders • Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB • Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls • Integrate patching and vulnerability data (e.g., cloud patching, Tenable) across cloud, infrastructure, and containerized environments • Evolve CMDB and discovery capabilities to support modern platforms such as AWS, Kubernetes, and OpenShift • Monitor and validate CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies • Ensure all authorized Change, Release, Discovery, and Cloud activities are accurately reflected in the CMDB • Provide reporting, audits, and continuous improvement recommendations while operating effectively in a matrixed, shared‑ownership environment

• Triage incoming requests for Epic analytic solutions • Match existing Epic analytics content to user requests • Design & develop new analytics content using Epic Hyperspace and MS SQL Development tools • Support end-user training on Epic Cogito Tools & analytic solutions • Support ongoing system maintenance, upgrade & enhancement duties across the full suite of Epic Cogito tools, databases and configurations to include enforcement of HIPAA, PHI/PII security, and role-based access.

• Complete the AM Daily Cash Forecasting and Daily Bank Trending Process and assist with updating the reporting format as needed. • Complete month end deliverables including month end reporting for finance models and cash forecasting, reconciliation of disbursement activity, banking related accruals, and other month-end related tasks. • Complete Quarterly, Annually Validations, UAM, Controls & Oversight reviews • Assist with developing, maintaining, and updating Treasury processes and procedures for month end reporting and daily reporting workbooks. • Assist in all compliance requirements and help improve reporting processes and identify process and data collection improvements to streamline reporting. • Serve as an administrator for banking portals including management of user access and permissions, including limits as well as system setups and alignment with company policies. • Request and enter Wires, Book Transfers, and ACH payments through banking portals, and possibly a Treasury Workstation in the future, on an as needed basis for business units. • Help resolve issues related to bank account reconciliations and other related items by closely working with the accounting team as needed. • Interact with external banks and internal business departments with respect to service quality and process issues. • Manage daily production related matters in support of the business by managing the Treasury email Inbox and other Treasury related group email boxes by researching incoming bank alert emails or notifications. • Assist in providing quarterly and annual deliverables to external and internal auditors. • Tracking and maintaining all banking documentation to ensure all information is easily accessible and reliable. • Routinely identify and implement process improvements to enhance internal controls, efficiencies in cash management, and Treasury processes. • Maintain and implement a strong Treasury control environment to ensure continuous compliance with as well as enhancement and monitoring of Company’s internal controls environment governing treasury.