Department: 12236 Enterprise Corporate - ERP & WFM Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: As our customers are increasingly looking to AI through existing vendors and 3rd parties, having a program manager to manage and partner in the AI space to ensure we are maximizing our existing investments and where we need to look outside our platforms that reliable long-term partners are being evaluated and selected Pay Range $59.00 - $88.50 Role Responsibilities: - Lead the technology and AI strategy for ERP and WFM in partnership with our customers and the Enterprise AI team and governance. - Oversee the identification, rationalization, value proposition, testing, and implementation of AI-driven initiatives that support organizational priorities. - Evaluate and facilitate adoption of AI technologies within our core platforms as well as outside (e.g. Workday AI vs. AWS partnerships, etc.) - Facilitate collaboration between analysts, solution architects, operational leaders, and vendor partners. Essential Functions - Coordinates with and maintains continuous oversight of all administrative activities in support of program. - Ensures that operations and employees are in compliance with regulatory and/or accreditation agency standards, policies. - Develops dashboards, action plans and other tools in order to continuously monitor key performance indicators, including but not limited to: referrals, volume, cost of care, access, quality and safety, appropriateness of care/service, fundraising, research participation. - Participates with the team to assess, plan, and implement changes as required to achieve goals. - Lead, manage and track improvement initiatives and program-related projects - Serve as primary point of contact for the program for internal and external stakeholders - Develop and maintain highly effective professional relationships with referring providers, program leader colleagues from other systems - Organizes and coordinates all assigned functions to provide for a smooth cost-efficient operation. Physical Requirements Works in an office environment; requires walking, standing and long periods of sitting and computer use; intact sense of sight and hearing required. Education, Experience and Certifications. Bachelor's degree required in related field, Master's degree preferred. Consulting and/or project management experience preferred. 5 years of related experience preferred. Experience with Microsoft Office suite of tools is required. Proven track record of achieving goals timely and collaboratively. Excellent written and verbal communication Preferred remote locations in IL, WI, NC, GA Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. No relocation, No Sponsorship or transfer of visa for this position. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Program Delivery and Execution Job Qualifications: Skills: Affordable Care Act (ACA), Agile Methodology, Client Management, Federal Healthcare, Software DevelopmentCertifications: NoneExperience: 5 + years of related experienceUS Citizenship Required: No Job Description: We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Program Manager joining our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role. At GDIT, people are our differentiator. As a Program Manager supporting CMS, you will propel our existing programs forward with visionary leadership for our CMS clients, offering thought leadership, reasonable counsel, and operational discipline on our existing programs. In this position, you will help with GDIT's account management for CMS with a specific focus on relationship management and service delivery. This position will provide broad cross-domain and cross-disciplinary expertise in ensuring the organization is strategic in future enterprise application and system thought, as well as applying best industry best practices in system planning, implementation, and innovation. Work visa sponsorship will not be provided for this role. In this Program Manager role, you will be responsible for executing GDIT's strategic initiatives and ensuring compliance with the Affordable Care Act’s (ACA) requirements while supporting the Enrollment Community (EC) for CMS’s Federally Facilitated Exchange. This position requires a highly motivated and experienced leader who can navigate complex challenges, execute tasks with precision, and foster trust-based relationships with both internal and client stakeholders. In this role, we will entrust you to manage project schedules and tasks for development and operations team members, manage work assignments to project and contract scope, and build and maintain client trust. The ideal candidate will possess a Consultant Mindset, demonstrate ability to see the bigger picture, analyze complex problems to design actionable solutions, drive user adoption and champion continuous improvement. In this client-facing role, a typical day will include: **Project and Task Management** - Develop, maintain, and oversee comprehensive project schedules to ensure timely project delivery. - Allocate tasks effectively to development and operations team members to align with project and contract requirements. - Proactively identify and address potential roadblocks, making adjustments to program plans as necessary. **Stakeholder Collaboration** - Build and nurture trust with clients by delivering consistent, high-quality results and maintaining open communication. - Set realistic expectations and establish transparent lines of communication with all stakeholders. - Act as a key point of contact for both internal teams and the client, ensuring alignment on all project goals and deliverables. **Strategic Leadership** - Execute GDIT’s strategic imperatives, focusing on ACA standards and the Enrollment Community. - Demonstrate a Consultant Mindset by identifying challenges, implementing actionable solutions, and fostering continuous improvements. - Drive user adoption by engaging with users and delivering value-driven results that align with client expectations. **Performance and Quality Oversight** - Ensure that all project deliverables meet the required quality standards and comply with regulatory guidelines. - Track and report on program metrics, providing data-driven insights to improve program performance. REQUIRED QUALIFICATIONS: - Bachelor’s degree and 5+ combined years of Policy Analyst, Healthcare Operations, and/or other relevant experience - 6+ years of Affordable Care Act (ACA) Experience, specifically supporting the Centers for Medicare and Medicaid Services (CMS) Centers Consumer Information and Insurance Oversight (CCIIO). - Excellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls. - Must have proven experience successfully managing client relationships. - Must have experience leading and managing remote software development teams, including mentoring and providing performance management. - Knowledge of health care policy, the ACA, CMS Operations, and related issues - Experience coordinating with CMS/HHS to prepare for the public release of regulations and guidance related to agency policies and operations - Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings. - Experience continuously striving for excellence in adapting new technologies, decision making and exceeding expectations. - Experience with Agile and Waterfall management approaches, industry-best practice patterns, modern data storage techniques. - Consistent quality performance rated valued or higher (Internal candidates) - Candidate must be able to obtain Public Trust clearance - Candidate must have lived in the United States at least three (3) out of the last five (5) years PREFERRED QUALIFICATIONS: - Strongly preferred: extensive experience with the CMS environment, customers and building appropriate solutions for this customer. - Experience with customized Salesforce solutions - Experience in leading the transition of an organization from Waterfall to Agile. - Experience on multiple Scrum teams in a variety of contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc.). - Experience with software DevSecOps/DevOps pipeline processes and tools. - Excellent oral and written communication skills, with an ability to communicate complex technical topics to management and non-technical audiences. - Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority. GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. - Growth: AI-powered career tool that identifies career steps and learning opportunities - Support: An internal mobility team focused on helping you achieve your career goals - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

SWIVEL is seeking a talented individual to drive operational excellence and build appropriate workstreams to deliver programmatic excellence for our customers and business partners. Why you'll love this role: You have a passion for excellence and quality of execution. You have solid experience in business program management with a focus on operations. You love the challenge of conquering audacious goals and leading others. You see opportunities when others see failures. You are a great communicator, who enjoys sharing findings, successes, and opportunities for improvement. You are a strategic thinker (big picture) with ability to connect the dots and create a shared vision. You are a meticulous program manager, knowing end-to-end process flows for how your programs work and understanding how the business needs to be executed operationally. Essential duties include the following: - Be an expert Program Manager II in a matrixed organization, supporting the money movement and payment processing business unit within SWIVEL. - Ability to operate with no day-to-day direction or oversight and can successfully operate under a high level of ambiguity and pace of change. - Mentor more junior Program Managers in an ambiguous environment, providing mentorship on their initiatives. - Effectively explain strategy and higher-level concepts to the program management team, cross-functional organizations, and senior-level executives. - Represent the program management team in cross-functional conversations. - Ensures the program management team’s strategy is consistent by global vertical, horizontal, and market level. - Overcome roadblocks and escalate issues effectively as they arise by independently thinking through potential execution challenges from end-to-end (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder review, etc.) identifying and mitigating risks before they become roadblocks. - Demonstrate thought leadership for the program management functional area helping to set standards for various pieces of team artifacts such as project documentation, executive level communication, status reports, business reviews, team KPIs, and process flow documentation. - Develop and own communication plans for program status updates, issues, and risk management, and effectively and proactively communicate to influencing stakeholders. - Create project documentation, including executive level communications, dashboards, project plans and status reports. Keep stakeholders informed about project progress, milestones, and potential risks. - Provide feedback and recommendations for improvement on the program management team’s documentation, dashboards, KPIs, and status reports. - Define and track metrics such as key quality and performance indicators and drive cross functional execution of deliverables. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects. Proactively and independently analyze information to identify specific trends and opportunities for improvement, recommending appropriate and relevant tactical improvements and anticipating future business needs. - Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation. - Partner with functional leaders to understand their roadmap/initiatives and impact to roadmap due to projects and resource availability. Collaborate with stakeholders and product owners to define program requirements, set priorities, and establish scope. Confidently and constructively challenge priorities or directions of projects as needed, identifying areas where we can reprioritize resources. - Collaborate with stakeholders and product owners to define program requirements, set priorities, and establish scope. Confidently and constructively challenge priorities or directions of projects as needed, identifying areas where we can reprioritize resources. - Create and maintain process flows and procedures to ensure operational readiness and efficiencies. Create project charters that define objectives, in-scope and out-of-scope items, and estimations of effort by resource type. Serious candidates will possess the minimum qualifications: - Bachelor’s degree from an accredited four-year college or university and minimum of five (5) years of experience in a similar role (SaaS environment) required. - Minimum of five (5) years of relevant business experience within SaaS, Operations, Program Management or Project Management. - Minimum three (3) years experience working in money movement, payment processing, financial services industry, card/automated clearing house (ACH) payments. - Experience working in financial services industry, card/automated clearing house (ACH) payments preferred. - Strong verbal and written communication, negotiation, data analysis, leadership, and presentation skills. - Experience leading highly complex initiatives across large functional groups with ability to influence partners and leaders. - Experience mentoring junior Program Managers preferred. - Strong problem solving and critical thinking skills. - Excellent time management skills and willingness to take responsibilities for meeting goals, objectives, and project deadlines. - High level of expertise with Microsoft office products; including Microsoft Project. SWIVEL offers*: - Competitive overall compensation package - Work/Life balance - Employee engagement activities and recognition awards - Years of Service awards - Career enhancement and growth opportunities - Leadership Academy and Mentor Program - Continuing education and career certifications - Variety of healthcare coverage options - Traditional and Roth 401(k) retirement plans - Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWIVEL does not hire tobacco users as allowed by law. To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.

• Lead programs that deliver on critical business goals and build large scale products & platforms • Drive the strategy and execution of large-scale, technically complex, cross-functional programs • Influence roadmaps and dive deep into system design and architecture • Identify, resolve, define, and escalate mitigation plans for hard technical dependencies