SWIVEL is seeking a talented individual to drive operational excellence and build appropriate workstreams to deliver programmatic excellence for our customers and business partners. Why you'll love this role: You have a passion for excellence and quality of execution. You have solid experience in business program management with a focus on operations. You love the challenge of conquering audacious goals and leading others. You see opportunities when others see failures. You are a great communicator, who enjoys sharing findings, successes, and opportunities for improvement. You are a strategic thinker (big picture) with ability to connect the dots and create a shared vision. You are a meticulous program manager, knowing end-to-end process flows for how your programs work and understanding how the business needs to be executed operationally. Essential duties include the following: - Be an expert Program Manager II in a matrixed organization, supporting the money movement and payment processing business unit within SWIVEL. - Ability to operate with no day-to-day direction or oversight and can successfully operate under a high level of ambiguity and pace of change. - Mentor more junior Program Managers in an ambiguous environment, providing mentorship on their initiatives. - Effectively explain strategy and higher-level concepts to the program management team, cross-functional organizations, and senior-level executives. - Represent the program management team in cross-functional conversations. - Ensures the program management team’s strategy is consistent by global vertical, horizontal, and market level. - Overcome roadblocks and escalate issues effectively as they arise by independently thinking through potential execution challenges from end-to-end (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder review, etc.) identifying and mitigating risks before they become roadblocks. - Demonstrate thought leadership for the program management functional area helping to set standards for various pieces of team artifacts such as project documentation, executive level communication, status reports, business reviews, team KPIs, and process flow documentation. - Develop and own communication plans for program status updates, issues, and risk management, and effectively and proactively communicate to influencing stakeholders. - Create project documentation, including executive level communications, dashboards, project plans and status reports. Keep stakeholders informed about project progress, milestones, and potential risks. - Provide feedback and recommendations for improvement on the program management team’s documentation, dashboards, KPIs, and status reports. - Define and track metrics such as key quality and performance indicators and drive cross functional execution of deliverables. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects. Proactively and independently analyze information to identify specific trends and opportunities for improvement, recommending appropriate and relevant tactical improvements and anticipating future business needs. - Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation. - Partner with functional leaders to understand their roadmap/initiatives and impact to roadmap due to projects and resource availability. Collaborate with stakeholders and product owners to define program requirements, set priorities, and establish scope. Confidently and constructively challenge priorities or directions of projects as needed, identifying areas where we can reprioritize resources. - Collaborate with stakeholders and product owners to define program requirements, set priorities, and establish scope. Confidently and constructively challenge priorities or directions of projects as needed, identifying areas where we can reprioritize resources. - Create and maintain process flows and procedures to ensure operational readiness and efficiencies. Create project charters that define objectives, in-scope and out-of-scope items, and estimations of effort by resource type. Serious candidates will possess the minimum qualifications: - Bachelor’s degree from an accredited four-year college or university and minimum of five (5) years of experience in a similar role (SaaS environment) required. - Minimum of five (5) years of relevant business experience within SaaS, Operations, Program Management or Project Management. - Minimum three (3) years experience working in money movement, payment processing, financial services industry, card/automated clearing house (ACH) payments. - Experience working in financial services industry, card/automated clearing house (ACH) payments preferred. - Strong verbal and written communication, negotiation, data analysis, leadership, and presentation skills. - Experience leading highly complex initiatives across large functional groups with ability to influence partners and leaders. - Experience mentoring junior Program Managers preferred. - Strong problem solving and critical thinking skills. - Excellent time management skills and willingness to take responsibilities for meeting goals, objectives, and project deadlines. - High level of expertise with Microsoft office products; including Microsoft Project. SWIVEL offers*: - Competitive overall compensation package - Work/Life balance - Employee engagement activities and recognition awards - Years of Service awards - Career enhancement and growth opportunities - Leadership Academy and Mentor Program - Continuing education and career certifications - Variety of healthcare coverage options - Traditional and Roth 401(k) retirement plans - Lucrative Wellness Program *Based upon employee eligibility Additional Information: SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWIVEL does not hire tobacco users as allowed by law. To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.

• The Project Manager provides senior-level telecommunications projects and contract support in a large, complex enterprise environment. • Focuses on modernizing legacy voice services, managing large-scale carrier transitions, conducting financial and billing audits, and supporting specialized projects that improve the reliability, compliance, and cost-effectiveness of telecommunications services. • Leads the full project lifecycle for the including the migration of approximately 13,000 copper wire services to VoIP or LTE solutions. • Plans, manages, and coordinates activities across multiple internal teams and vendor organizations to achieve project milestones, timelines, and performance objectives. • Provides ongoing oversight, escalation management, and resolution for ordering and provisioning issues, ensuring timely and accurate service delivery. • Supports the management, tracking, and monitoring of network and voice contracts (e.g., ITB, RFP, RFR, RFI), with an emphasis on compliance with contractual terms and internal policies. • Collaborates with technical resources to validate network readiness, capacity, and infrastructure requirements to support VoIP and LTE service deployments. • Develops and maintains project documentation (e.g., project plans, risk and issue logs, status reports, decision logs) and provides regular updates to leadership on progress, risks, and recommended mitigation strategies. • Provides technical and administrative support to help ensure C2C project milestones are met, coordinating dependencies and schedules across participating teams. • Conducts comprehensive network, voice service, and billing audits to verify accuracy, confirm proper service alignment, and identify opportunities for cost savings. • Leads or supports financial and billing audit efforts, including invoice reconciliation, identification of billing errors, validation of contracted rates, and quantification/documentation of cost recovery or cost avoidance. • Develops, maintains, and delivers training for staff on communications billing audit procedures, tools, and standards, enabling consistent and repeatable audit practices. • Leads and mentors staff on complex VoIP service implementations, including configuration, testing, and migration activities. • Plans and manages HELD Protocol migrations and related efforts to modernize emergency location services in line with applicable regulations and industry best practices. • Provides subject matter expertise on E911-related technologies and network foundations, ensuring design and implementation decisions support regulatory and performance requirements. • Other duties as assigned.

• Lead programs that deliver on critical business goals and build large scale products & platforms • Drive the strategy and execution of large-scale, technically complex, cross-functional programs • Influence roadmaps and dive deep into system design and architecture • Identify, resolve, define, and escalate mitigation plans for hard technical dependencies

Senior Program Manager (Business Architect) We are seeking a dynamic healthcare professional to drive innovation in utilization management (UM) and Electronic Health Record (EHR) strategy. A key focus of this role is the implementation and optimization of EHR platforms to enable bi-directional data exchange and support Cigna’s strategic business objectives. As Senior Program Manager (Business Architect), you will lead project work and strategic decision-making to lower costs, mobilize EHR data with providers, and ensure compliance with privacy and security standards. Your responsibilities span defining strategic intent, building business cases, collaborating with IT and clinical teams, developing go-to-market strategies, and educating delivery teams on capability needs. Key Responsibilities: - Define strategic intent, scope, product strategy, risks, and benefits in collaboration with matrix partners. - Build lean business cases by partnering with multiple stakeholders across the organization. - Specify operating models and clarify business functions for solution delivery. - Assess existing capabilities and gather requirements for new capabilities. - Facilitate cost estimation process and identify operational impacts. - Develop Go-To-Market strategies: pricing, performance guarantees, client elections, marketing, reporting, and timing. - Facilitate leadership decisions to rank new opportunities against an existing prioritized backlog. - Educate delivery teams on strategic intent, scope, and capability needs. - Stay engaged in execution to ensure strategic intent is achieved; assist in facilitating decisions and resolving key issues/risks. - Monitor timeliness of execution and value realization along the targeted benefits schedule. EHR Platform-Specific Responsibilities: - Lead integration and optimization efforts for Epic Payer Platform and other EHR systems. - Collaborate with IT and clinical teams to ensure seamless data exchange between payer and provider systems. - Analyze workflows and recommend improvement opportunities across the enterprise by leveraging EHR capabilities. - Oversee implementation of new features or modules within EHR platforms to meet business requirements. - Ensure compliance with data privacy and security standards during implementation. - Train and support stakeholders on EHR platform functionalities relevant to payer operations. - Partner with business leads to monitor project performance and troubleshoot issues. Qualifications & Competencies: - Bachelor’s degree required; master’s degree (MBA, MHA, MPH) preferred. - 5+ years’ experience as a Program Manager, Business Analyst or Business Architect. - Healthcare insurance experience is highly preferred. - Demonstrated hands-on experience with Electronic Health Records (EHR) platforms like Epic, Oracle Cerner, Athena, etc. highly preferred. - Experience implementing clinical programs (utilization management, level/site of care). - Experience with process modeling tools (IBM Blueworks Live, MS Visio). - Agile/Project Management certification (PMI, CSM, SAFe) or Six Sigma preferred. - Proficient in Microsoft Office. - Strong business acumen and ability to quickly learn new business areas. - Excellent verbal, written, and presentation skills. - Ability to lead and influence in direct and matrixed environments. - Self-directed, results-driven, and comfortable with ambiguity and change. - Some travel required (10%). If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.