Job Description Summary All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world Job Description Roles and Responsibilities - Act as the single point of contact to the field team for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area - Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. - Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. - May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. - A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others. Required Qualifications - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-PA1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

• Provide highly visible customer support through the performance of on-site installation • Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Engage with customers to understand their analytical workflows and tailor service offerings • Maintain assigned assets, including tools, test equipment, telecommunication equipment, and service parts inventory • Enhance account profitability through efficient service execution and by identifying revenue opportunities • Complete all administrative tasks, including time reporting and assigned training

• participate in a structured Field Engineer Program combining classroom training, virtual learning, labs, and on-the-job training • demonstrate continuous learning by completing required certifications, training modules, assessments, and readiness milestones • learn to install, configure, test, and troubleshoot patient monitoring systems and supporting IT infrastructure • support multi-phased system implementations under supervision • apply standard processes, tools, and quality practices aligned with the Philips Excellence Process Framework • assist with technical documentation, system designs, configuration records, and testing results • shadow and support senior Technical Consultants during customer engagements

• Ensure 1st level support for the assigned product line • Perform mostly scheduled service calls with regular travel; also beyond the assigned region • Advise customers on all technical questions in the field, including in the pharmaceutical, chemical and food industries • Maintain and expand long-standing customer relationships • Independently carry out service assignments (installations, IQ/OQ qualifications, maintenance, calibrations, repairs & restorations) • Precise and complete documentation of all work performed (maintenance and service documentation)