Location Designation: Fully Remote Overview: Responsible for managing and driving the new business processes for a successful implementation of New York Life Group Benefit Solutions (GBS) products for new and existing GBS clients. Directs and coordinates all aspects of the implementation process for clients. Delivers upon the service moments that matter by ensuring clear and concise communication, guiding the client and broker throughout the implementation. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence. Responsibilities - Primarily focuses on implementing multiple product policy types (all product types of LAD, VB, Absence or combination) of moderate complexity and administrative needs at a time for clients with more than 1,000 - 4,999+ lives. - Responsible for the end-to-end management of the implementation process and timeliness of key deliverables within the onboarding experience including enrollment readiness, data exchange, contract delivery, and premium administration actions from point of sale through transition to ongoing account management. Is the primary contact for all parties throughout the implementation. - Interacts directly with Clients, Sales, Broker and Account Management to guide and collect plan design and administrative decisions. Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, and Claims. Accountable for the timely execution of tasks and deliverables on behalf of the NYL team associated with implementation. Ensures accurate documents are delivered to the customer. - Identifies and resolves issues throughout the implementation process. Monitors and communicates project status if client is at risk of meeting milestone dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. Recommends and implements innovative strategies to resolve issues relative to the overall implementation process and timing of deliverables. - Proactively addresses and monitors broker expectations throughout the implementation. Responsible for the client's overall satisfaction and meets Voice of Customer metric goals. Incorporates customer and partner feedback to improve future experiences. - Presents clear and concise written and verbal communication with all parties. Owns meeting facilitation and scheduling throughout implementation. Develops and delivers implementation project management tools. Familiar with portal capabilities to respond to client questions. May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration options and solutions. - Simultaneously manages a portfolio of client implementations (ranges from 5-20 at any given time) based on demand and complexity. Completes workflow tasks by due dates and maintaining client folders and documentation. - Participates and supports various GBS initiatives within and outside of Client Readiness team. Actively participates in continuous improvement actions that improve the clients' experiences and drive efficiencies for GBS. - Consistently role models leadership capabilities and demonstrates best practices. Provides mentorship and offers team assistance and support. Helps educate various internal functional areas on implementation guidelines and processes. - Utilizes technical process and product knowledge to consult client on impact of plan design and administrative decisions to their benefit program goals. Reviews prior carrier documentation to identify potential administrative differences or opportunities for administrative ease improvements. - Participates in virtual or in-person finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment. Requirements - 8 years of insurance or benefit industry experience - 8 years of customer-facing responsibilities - 5 years client implementation / onboarding experience - Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions - Excellent organizational skills and ability to multi-task and meet tight deadlines - Ability to navigate and develop relationships within a matrix organization - Excellent written and verbal communication skills, and demonstrates active listening - Strong presentation skills, with ability to demonstrate poise and agility to meet needs of audience - Identifies problems and actively engages in problem-solving activities - Possesses a growth mindset, demonstrating curiosity, continually striving to improve - Ensures attention to detail is given to all technical aspects of role - Excellent influencing and negotiation skills when communicating decisions to a variety of internal and external stakeholders - Demonstrated resourcefulness - ability to engage the right SMEs or partners to deliver creative solutions and make decisions in ambiguity to met unique client requests. - Bachelor's degree preferred - Ability to travel up to 20% Pay Transparency Salary Range: $75,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 93457

Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra seeks a Information Technology Systems Implementation Analyst, Mid to join our growing team. Job Summary: Coordinate, plan, document and manage implementation and solution projects from initiation to delivery. Work closely and collaborate with external and/or internal customers to deliver projects against performance measures including scope, quality, and scheduling targets. Provides centralized support to geographically diverse locations. Must collaborate and work closely with implementation project team members, including cross-functional departments as well as clients. Job Responsibilities: - Develops project specifications and objectives from initiation to delivery for implementation projects. Entails interface with clients and/or internal staff to gather and document specifications and other project specifications. Defines scope of efforts required to meet objectives and develops comprehensive and predictable project schedules. - Maintains and updates project plans, agendas and systems set-up documentation. Includes determining project steps, activities, the sequence of events, critical success paths, dependencies and the duration of tasks. Collaborate with technical staff to estimate time requirements to complete project tasks and milestones. On a regular basis, updates the project plan with actuals and forecasts. - Identify and acquire appropriate resources to ensure and to assign project responsibilities to ensure necessary resources and activities are carried out in the most efficient, integrated, and productive manner while meeting project targets. Coordinates resources within respective departments, other internal departments, outside service providers as well as materials committed to the projects. - Performs various implementation tasks on projects including system rules definition and configuration, questionnaire definition and configuration, and the configuration of all user defined system features. Provides web-based system demonstrations and training as needed. - Serves as a central point of contact to routinely relay, facilitate and keep stakeholders apprised of project status and respond to questions or inquiries regarding the project. Maintains open communications with customers as well as the project team, coordinating and conducting meetings as appropriate. Promotes relationships with clients. - Prepares reports for leadership’s review on the projects progress, issues and expenditures as appropriate. Identifies factors jeopardizing the project and escalates issues as appropriate, recommending solutions to senior project team members and implementation services managers/directors. - Analyzes detailed systems factors including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time. Qualifications Required Qualifications - Bachelor’s degree in Computer Science or related discipline and five years of experience; or an equivalent combination of education and relevant experience. - Broad knowledge of information management and user needs - Broad knowledge of Operating systems - Systems analysis, design and programming concepts - Ability to work with technical and non-technical users to determine requirements - Recognized technical expert of systems design and analyses - Demonstrated technical expertise in all systems analysis functions - High degree of technical knowledge in applications software, computer hardware, data communications, programming, and systems analysis techniques Preferred Qualifications - Written, verbal and interpersonal communication - Demonstration presentation skills to technical and non-technical customers - Project planning and management - Organize and integrate a broad variety of activities - Focus on providing high quality customer service to internal and external clients Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay for this position is listed below. "Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level." Pay Range USD $88,960.00 - USD $111,200.00 /Yr.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact Prepared is seeking a Sr. Technical Implementation Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach. What You’ll Do - Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. - Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders. - Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems. - Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team. - Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes. - Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support. What You Bring - You have 5+ years of direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, and logging recorders). - You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component. - You're comfortable traveling up to 50% of the time for on-site deployments. - You work autonomously and own projects end-to-end, proactively identifying and resolving issues. - You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows. - You take initiative, communicate clearly, and leave things better than you found them. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom• Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows• Radio console systems supporting multi-agency communications• Logging recorders used for call review, compliance, and operational analysis• Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This role is fully remote within the United States. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Prepared by Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $111,600.00 in the lowest geographic market and $148,800.00 in the highest geographic market. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Role Description This is your opportunity to help shape vision and strategy at an early stage venture and build revolutionary solutions spanning technology, mobility, and real-estate. We have automated how people interact with parking real-estate by digitizing access, payments, and operations. Help us build the future and change what a parking location can achieve. As an implementations lead, you're responsible for the technical scoping of a project up through go live and into sustainment. Being so close to the product, install, and client provides you with a unique context that is helpful for support and engineering teams to improve the product and offerings. What You'll Do: - Develop installation scope for new properties based on established requirements - Define or refine requirements as best practices are learned - Create and communicate installation plans with the internal team, contractors, clients, etc. - Manage subcontractors and vendors in person and remotely - Conduct and/or review final wiring and commissioning of sites - Integrate into existing hardware systems (garage doors, sliding gates, etc.) - Manage vendor relationships - Manage local or regional spare components and assets - Site ownership/support/sustainment - Collaboration with support team to troubleshoot issues remotely or in person - Support the Sales team with estimates and provide feedback to pricing model - Populate and maintain the CMMS (MaintainX) Qualifications - 5+ years of experience in Field installations, Field Engineering, Systems Reliability, or Maintenance. - Hands-on experience with wiring, low-voltage installations, conduit pulling, and camera/network configurations. - Strong understanding of construction, permitting, and contractor coordination. - Experience with physical integrations, networking, and electrical work. - Proficiency in technical drafting and reading schematics (CAD experience a plus). - Strong problem-solving skills with the ability to work independently in the field. - Comfortable national travel up to 50%. (I.e 1-2 week trips) - Entrepreneurial mindset with a drive to improve processes and scalability. Benefits - Opportunity to join an early stage company and ability to see the direct result of your work. - Work autonomously on cool projects that will tangibly impact the urban environment. - Health, wellness and retirement benefits. - Employee stock options. - Remote work environment. - Learning and professional development training. Company Description Vend is a SaaS payments startup leveraging AI and automation to elevate parking into a first-class mobility vertical. Vend is led by a seasoned team with over 100 years of mobility, technology, and finance experience. The founders identified long-standing issues in the parking operator model and have dedicated their careers to innovating the parking mobility vertical. We are creative thinkers that challenge the status quo. We believe in a better tomorrow, so we are building it ourselves. We are driven, empathetic servant leaders. We intend to change how consumers interact with parking assets and how parking assets can drive the future of mobility, work, and life.