Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact Prepared is seeking a Sr. Technical Implementation Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach. What You’ll Do - Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. - Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders. - Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems. - Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team. - Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes. - Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support. What You Bring - You have 5+ years of direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, and logging recorders). - You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component. - You're comfortable traveling up to 50% of the time for on-site deployments. - You work autonomously and own projects end-to-end, proactively identifying and resolving issues. - You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows. - You take initiative, communicate clearly, and leave things better than you found them. Public Safety Technology & Systems Expertise Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers. This may include experience with: • 911 call handling systems (CHE) such as VESTA, Viper, or Solacom• Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows• Radio console systems supporting multi-agency communications• Logging recorders used for call review, compliance, and operational analysis• Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments. Work Location This role is fully remote within the United States. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency Prepared by Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $111,600.00 in the lowest geographic market and $148,800.00 in the highest geographic market. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Role Description This is your opportunity to help shape vision and strategy at an early stage venture and build revolutionary solutions spanning technology, mobility, and real-estate. We have automated how people interact with parking real-estate by digitizing access, payments, and operations. Help us build the future and change what a parking location can achieve. As an implementations lead, you're responsible for the technical scoping of a project up through go live and into sustainment. Being so close to the product, install, and client provides you with a unique context that is helpful for support and engineering teams to improve the product and offerings. What You'll Do: - Develop installation scope for new properties based on established requirements - Define or refine requirements as best practices are learned - Create and communicate installation plans with the internal team, contractors, clients, etc. - Manage subcontractors and vendors in person and remotely - Conduct and/or review final wiring and commissioning of sites - Integrate into existing hardware systems (garage doors, sliding gates, etc.) - Manage vendor relationships - Manage local or regional spare components and assets - Site ownership/support/sustainment - Collaboration with support team to troubleshoot issues remotely or in person - Support the Sales team with estimates and provide feedback to pricing model - Populate and maintain the CMMS (MaintainX) Qualifications - 5+ years of experience in Field installations, Field Engineering, Systems Reliability, or Maintenance. - Hands-on experience with wiring, low-voltage installations, conduit pulling, and camera/network configurations. - Strong understanding of construction, permitting, and contractor coordination. - Experience with physical integrations, networking, and electrical work. - Proficiency in technical drafting and reading schematics (CAD experience a plus). - Strong problem-solving skills with the ability to work independently in the field. - Comfortable national travel up to 50%. (I.e 1-2 week trips) - Entrepreneurial mindset with a drive to improve processes and scalability. Benefits - Opportunity to join an early stage company and ability to see the direct result of your work. - Work autonomously on cool projects that will tangibly impact the urban environment. - Health, wellness and retirement benefits. - Employee stock options. - Remote work environment. - Learning and professional development training. Company Description Vend is a SaaS payments startup leveraging AI and automation to elevate parking into a first-class mobility vertical. Vend is led by a seasoned team with over 100 years of mobility, technology, and finance experience. The founders identified long-standing issues in the parking operator model and have dedicated their careers to innovating the parking mobility vertical. We are creative thinkers that challenge the status quo. We believe in a better tomorrow, so we are building it ourselves. We are driven, empathetic servant leaders. We intend to change how consumers interact with parking assets and how parking assets can drive the future of mobility, work, and life.

• Collaborate with the team to define and meet IGA system requirements. • Develop and implement processes to: • Establish user identities and provision information to connected systems. • Enable end-user requests for accounts and entitlements in information systems. • Govern user access to enforce the principle of least privilege. • Create end-user training material. • Implement security policies, standards, and procedures related to IGA.

Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Position Description: The Client Implementation Associate independently leads standard customer implementations of Novara solutions from kickoff through successful handoff to Customer Success. This role delivers a structured, client-centric onboarding experience that drives adoption, aligns with defined customer and business outcomes, and builds long-term customer trust. This role ensures on-time, high-quality delivery across multiple concurrent projects by maintaining stakeholder alignment, proactively managing risks, and partnering cross-functionally to remove blockers. Success in this role requires strong communication skills, executive presence, and disciplined project management to drive clarity, accountability, and measurable outcomes. Responsibilities: - Lead end-to-end implementation projects from kickoff through successful transition to Customer Success. - Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks and maintain project momentum. - Maintain curiosity about customer goals and evolving needs, identifying opportunities to expand platform adoption or introduce additional solutions that drive measurable business value. - Manage milestone-based project plans, ensuring on-time delivery and alignment to agreed business outcomes. - Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths. - Facilitate structured status meetings, maintain stakeholder alignment, and document clear actions and decisions. - Partner cross-functionally with Product, Content, Support, and Customer Success teams to remove blockers and resolve issues. - Configure client environments and provide administrator training aligned to best practices and adoption goals. - Ensure a seamless handoff to Customer Success with complete documentation and clear alignment on customer objectives and next steps. Knowledge, Experience, Requirements: - Minimum of 2+ years in a client-facing implementation, onboarding, consulting, or project coordination role - Experience managing structured project plans and concurrent customer engagements - Familiarity with SaaS implementation environments strongly preferred - Experience working within CRM, PSA, or project management systems (Salesforce preferred) - Foundational technical aptitude, including exposure to system configurations, data integrations, or authentication methods such as APIs, SFTP, or Single Sign-On (SSO), is a plus - Bachelor’s degree or equivalent professional experience Success Criteria: - Consistently delivers implementations on time and within scope, meeting defined milestone targets and achieving agreed acceptance criteria with minimal escalations. - Drives strong onboarding outcomes, evidenced by successful go-live readiness, administrator enablement, and early adoption indicators aligned to customer objectives. - Proactively manages risk and stakeholder alignment through clear, consistent communication, maintaining accurate project documentation (plans, RAID logs, status updates), setting transparent expectations, and escalating early to prevent delays or scope erosion. - Contributes to customer retention and growth, identifying expansion opportunities through curiosity and value-based conversations, and ensuring a seamless transition to Customer Success with clear documentation and next-step alignment. Compensation: - Annual Base Salary Range of 55k-60k - Annual Bonus Opportunity of 7.5% As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits. About Novara Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA. Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@novara.com. Please see our Candidate Privacy Notice here