• Manage claim volume distribution and optimizing operational workflows. • Forecast staffing needs across claims units. • Create, maintain, and update real-time Claims Volume Reports. • Maintain Workforce Management tools, ensuring accurate routing and compliance. • Monitor claim volume and adjust administrative functions. • Evaluate and negotiate within settlement authority with insureds and claimants. • Demonstrate proficiency with estimates and claims technology. • Coordinate with internal and external departments as required. • Respond quickly to customer needs and inquiries. • Overtime and holiday hours may be required.

• Support the end to end insights generation process using proprietary market research data across specialty therapy areas • Develop frame out for data visualization, typically in PowerPoint format • Check survey links and track changes to ensure survey logic is accurate • Keep up to date with disease landscape • Proofread final reports • Conduct desk-based research to increase Therapeutic Area Knowledge base • Begin writing content for new indications • Assist with client management and presentations • Attend client readouts, track follow-up requests and provide ad-hoc deliverables

• Lead or support AML and Swift transformation projects, including system replacement, upgrades, and cloud migration initiatives • Manage project scope, schedule, risks, issues, and dependencies • Coordinate with internal teams, external vendors, and client stakeholders • Prepare project status reports, steering committee materials, and executive updates • Gather and analyze business, regulatory, and technical requirements related to AML, and Swift messaging • Translate regulatory requirements into functional and system requirements • Support vendor evaluation and solution selection • Define target operating models and future-state architecture

• Develop detailed user stories and acceptance criteria by collaborating with stakeholders to gather and refine requirements • Manage and prioritize the product backlog in partnership with the Business stakeholders to align with business goals • Support sprint planning by helping define and prioritize tasks that drive incremental value • Maintain ongoing communication with stakeholders to share project updates and gather feedback • Analyze business processes to identify gaps, inefficiencies, and opportunities for improvement • Partner with the development team to design software solutions that effectively address business needs • Oversee testing and validation efforts to ensure solutions meet defined requirements and quality standards • Create and maintain comprehensive project documentation to support development, deployment, and maintenance • Promote continuous improvement by identifying process enhancements and applying Agile best practices