• Lead and grow the design team, setting high standards for craft, process, and output. • Define and drive the design vision across the product, ensuring coherence as the platform scales. • Partner with Product Management and Engineering leadership to shape product strategy and roadmap priorities. • Establish and evolve design practices, processes, and rituals that help the team do their best work. • Stay hands-on where it matters. Jump into critical design challenges and set the bar for quality. • Build a culture of frequent customer interaction, ensuring the team's work is grounded in real user workflows and pain points. • Recruit, mentor, and develop designers as the team scales with the company.

• Lead and grow the Account Management team: hire, onboard, coach, set goals, run regular 1:1s and performance evaluations. • Own client retention and growth across your team’s portfolio and act as the client escalation point alongside Account Managers. • Help build and manage client budgets and forecast spend to achieve client ROI and company revenue goals. • Collaborate with operations to ensure timely delivery of services and campaign milestones across cross-functional teams (SEO, Content, Ads, Technical). • Drive strategic, high-value client conversations (quarterly business reviews, roadmaps, upsell/cross-sell opportunities). • Define and track KPIs and success metrics (retention, MRR, client satisfaction, on-time delivery, campaign performance). • Create, document, and continuously improve SOPs, playbooks and reporting for the Accounts team. • Provide structured feedback, career development and training to Account Managers, including run regular skills enablement. • Lead incident and escalation resolution, preserving client trust and ensuring root-cause remediation. • Produce executive-level reporting and communicate team progress, risks and opportunities to senior leadership. • Partner with Sales to ensure smooth handoffs and prioritization of client needs.

• Define, develop, and manage the PET implementation strategy aligned with business growth objectives. • Establish a standardized, scalable implementation framework that reduces time from interest to go live. • Anticipate and proactively address barriers to PET adoption. • Own accountability for implementation outcomes, including quality of execution and sustained adoption. • Continuously evaluate and refine implementation processes and tools. • Collaborate with Sales and Clinical Applications throughout the customer lifecycle. • Engage directly with hospital executives and clinical teams to drive alignment and adoption.

• Identify, monitor, and analyze state legislation and relevant state policy that is critical in life sciences, domestic manufacturing, biopharmaceutical manufacturing, electronic materials, imaging, medical device and general healthcare issues. • Support the government relations goals by lobbying, building coalitions, and expanding relationships with key decision-makers, policymakers, governors, and related staff. • Participate in the development of policy positions, strategies, and execution of tactics in support of members’ state legislative and regulatory activity. • Advise and inform state level officials and other key stakeholders of policy positions and issues. • Establish and maintain strong relationships with relevant partner organizations, state trade associations and staff. • Conduct research, develop analysis and coordinate materials for use in public policy outreach and communications. • Manage the preparation, forecasting, monitoring, and tracking of the relevant aspects of the State Government Affairs & Public Policy budget. • Work collaboratively with colleagues at all subsidiary companies. • Advise, manage, and inform on relative incentive agreements in states that Fujifilm is expanding or has active state and local incentive agreements. • Identify critical state policy goals for all subsidiary companies to track and engage in