• Solve problems using an outcome-driven design approach • Design at the various stages of product innovation • Develop artifacts and tools that facilitate change at organizations • Support UX research activities • Synthesize multiple inputs to create cohesive narratives and designs • Articulate the business outcomes, goals, and metrics • Map product features to business outcomes and customer goals • Work collaboratively in a multidisciplinary team • Advocate for accessibility and inclusivity in digital service design

• Work end-to-end across the design process: discovery, prototyping, validation, and delivery • Collaborate with Product, Engineering, and other teams to define problems and solutions • Influence product decisions based on data, research, and design best practices • Map user journeys, identify friction points, and propose continuous improvements • Create flows, wireframes, and prototypes for web and mobile • Conduct research and use data and metrics to inform decisions • Ensure interface consistency through UX best practices and use of the design system • Participate in Agile rituals (Scrum) and monitor implementation of solutions

• Design and write, or manage external contractors in the writing of, curriculum assets such as session guides, assessments, labs, skills application activities and more for both online and in-person learning settings. • Create exceptional learning experiences in virtual settings, such as an LMS. • Co-develop a project plan for creating a new curriculum or revising an existing one in partnership with a Global C&I Lead (or Senior C&I Leads in select regions) • Participate in curriculum team projects on an as needed basis, to improve curriculum development processes (e.g., documenting best practices, developing e-learning capabilities, revising universal sessions) • Design and write, or manage external contractors in the writing of, online instructor onboarding courses to familiarize instructors with curriculum materials, according to instructor(s), program and country needs, as needed • Independently track and report progress according to the plan • Facilitate communication and stakeholder management as it relates to project completion, with the Global C&I Lead (or Senior C&I Leads in select regions), contract designers, SMEs, technical vendors, employers, and/or delivery partners • Build collaborative relationships with stakeholders as it relates to project completion, by understanding their needs, representing the curriculum team’s needs, and responding to requests and questions • Support the Global C&I Lead in recruiting of contract designers, if needed • Provide feedback and peer-review for other team members to further develop their practice • Support program adoption and implementation, including launching the affiliate online customization process (support with LMS customization, local calendars, TTT, and more) and ensure on-time instructor course completion.

• Lead, mentor, and inspire a high-performing, inclusive product design team • Partner with Research and Content Strategy to create a cohesive experience vision across multiple digital initiatives • Create and evangelize strategic deliverables like experience roadmaps and design principles • Foster agile ways of working, rapid experimentation, and test-and-learn practices • Serve as a senior point of contact for executive and cross-functional partners • Ensure adherence to design system standards and accessibility requirements • Partner with CX Insights to shape long-term research strategies and champion continuous discovery • Leverage analytics and performance metrics to inform decisions