• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs • Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction • Tracking and coordinating technology deployments with our customers and partners on a global scale • Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions • Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

About Specialty Program Group: Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. About DRS: DRS is a full-service consulting firm that delivers commercial insurance claim preparation, FEMA Public Assistance recovery, hazard mitigation assistance, disaster preparedness, and financial grant recovery funding services. Formed in 2014, DRS is led by a core group of professionals who have decades of experience in disaster recovery consulting and related services. Our mission is to deliver results and solutions for a better tomorrow and our team works daily to make an impact in businesses and communities across North America. About the Position: An ideal candidate for the Grant Central Coordinator position in DRS’s Integrated Grants practice will have a background in computer science combined with experience in software sales or customer success, and a demonstrated ability to manage SaaS platform implementations from onboarding through ongoing support. The Associate Consultant will be responsible for selling Grant Central licenses to state and local government, nonprofit, and higher education clients, implementing the platform with new clients, and maintaining platform performance and configurations on an ongoing basis. Key Responsibilities: - Identify and pursue new license sales opportunities for Grant Central across target markets, including state and local government, nonprofits, and higher education - Drive business development through prospect outreach, industry conferences, partner referrals, and collaboration with DRS practice leaders - Prepare and deliver compelling product demonstrations and proposals to prospective clients - Negotiate and execute license agreements with new and existing clients - Manage the full client onboarding process, including portal configuration, data setup, and user training - Serve as the primary point of contact for clients during and after implementation, ensuring a smooth transition to active platform use - Provide ongoing user support and troubleshooting, responding to client inquiries and resolving platform issues in a timely manner - Coordinate with the platform vendor on bug reports, enhancement requests, and system updates - Maintain platform configurations and client account settings to ensure accurate, up-to-date functionality - Monitor client engagement and adoption; proactively identify accounts at risk and develop retention strategies - Cultivate and manage ongoing relationships with client contacts to support license renewals and expansion opportunities - Monitor and report on sales activity, implementation milestones, and platform performance metrics - Engage in performance management activities, including goal setting and feedback sessions Qualifications: - Minimum 3–5 years of experience in SaaS implementation, software sales, customer success, or a related role - A bachelor’s degree from an accredited college/university in computer science, information systems, or a related technical discipline required - Demonstrated technical aptitude for configuring and supporting SaaS platforms, including the ability to troubleshoot user and system issues independently - Demonstrated ability to manage a full sales cycle from prospecting through close, including product demonstrations and contract negotiation - Experience onboarding clients onto SaaS platforms, including configuration, training, and post-launch support - Strong understanding of client relationship management and customer success principles - Proficiency with CRM tools and comfort working across multiple software platforms simultaneously - Familiarity with grant funding programs, grant management processes, or the public sector and nonprofit markets is a plus - High energy style, flexible and adaptive, with the ability to work well in a very fast paced environment - Ability to adapt to complex client environments and situations - Expert written communication skills, self-directed with preparation of client-ready documents and presentations - Articulate, persuasive communicator who is adept at handling a variety of audiences, including ability to adapt style to audience - Ability to work independently and as part of a high-functioning team Work Location: This position is a remote work experience with travel required for client onboarding, business development, and industry events, as the role dictates. Salary Transparency: Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $75,000–$110,000 with a discretionary bonus and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. SPG is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Up to 50% Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Job DetailsLevel: ExperiencedJob Location: Beavercreek Office - Beavercreek, OH 45431Position Type: Full TimeSalary Range: $86,000.00 - $96,000.00 Salary/yearTravel Percentage: Up to 10%Who We Need We are seeking an Atlassian Subject Matter Expert (SME) to provide Jira and Confluence configuration and technical support for a large Space Force engagement. In this role, you will work directly with customers over MS Teams and email to understand their objectives and assist with properly configuring and troubleshooting Jira and Confluence to resolve issues. You will be part of an internal, cross-functional Sabel Agile team, gaining exposure to a variety of technical projects and team collaboration through daily stand-ups. This role offers opportunities to further develop experience with Agile processes and practices, including Kanban and Scrum. This position requires strong interpersonal and communication skills to effectively engage with customers, troubleshoot issues, and share knowledge with internal team members. The role also requires the ability to work independently, research solutions, and collaborate with teammates to resolve technical challenges. Who We Are Sabel Systems Technology Solutions, LLC is a digital engineering and Defense technology partner helping organizations simplify complexity and improve mission outcomes with secure, scalable solutions, across the lifecycle. Our people-first culture blends large-business opportunity with small-business agility, enabling us to deliver high-impact, secure solutions, rapidly, while investing in our people’s growth and success. You will be joining a dynamic and highly motivated team with one shared goal: “Get quality and secure solutions in the customers’ hands as soon as possible.” Key Responsibilities General / Daily Collaborate directly with customer over MS Teams or email to understand their concerns with Jira/Confluence and help troubleshoot Jira/Confluence configuration changes Configure simple Jira workflow, issue types, board filters, custom screens, custom fields, components, swimlanes, Jira boards, and establish board permissions Create Confluence pages, dashboards, metrics, and documentation repositories Create Confluence macros to help customers develop basic dashboards and metrics Understand and be able to explain the utility of configuring a Jira Kanban vs Scrum board Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters Adhere to Sabel policies related to service level agreements (SLAs), responding to customer support requests in a timely manner and following up with customer, as needed, to ensure satisfactory customer support experience Maintain new customer troubleshooting solutions documentation in Confluence to share with Sabel teammates Ability to independently research potential solutions on Atlassian community pages or conduct a web search Creating Jira/Confluence how-to guides or presentations, as requested by customer or manager, proofreading for correctness and ensuring proper spelling, grammar, and punctuation prior to release to customer or manager Writing user troubleshooting instructions when solutions are discovered and sharing those solutions with your internal Sabel team to knowledge-share Coordinate your schedule with teammates to ensure customer support coverage for 8am-5pm pacific Coordinate appropriate meeting times with customer, send a MS Teams invite, and join call to assist customer on-time, scheduling follow-up meetings as needed Attend daily stand-ups (DSUs), Sprint Reviews, Retrospectives, and any other team meetings on-time Maintain professional communications and appearance with customers and team members, responding to emails and participating on MS Teams calls appropriately Personal / Team Development Demonstrates the Sabel Values through own behaviors; sets clear priorities and aligns all activities; sets/achieves high personal standards for performance/conduct Communicates effectively internally and externally Recognizes and celebrates accomplishment; helps support the team and adapts to change; encourages teammates Assists with defining customer problems and brainstorming solutions – independently and as part of a team Strives for continuous self-improvement and supports growth as a team; willing to learn or improve upon skills Able to self-manage work schedule against needs of the customer; collaborating and scheduling troubleshooting calls with customer; manages time effectively and efficiently to ensure timely responses to customer Client Management Demonstrates expertise in a functional, technical and/or industry specific area through comprehensive problem solving Maintains a high level of functional/technical expertise and is expected to be an expert with all aspects of core competencies and methodologies. Delivers timely and quality services or products that meet or exceed team manager's and client's expectations Demonstrates high level of commitment to client success while responding to changes in client expectations; monitors and uses client feedback Helps ensure technical support coverage of customer core working hours, 8am-5pm pacific What you Bring Required Jira and Confluence Expert Strong experience troubleshooting and explaining Jira and Confluence JQL/CQL expert Proficient MS Office 365 User Effective communication skills, including the ability to translate complex concepts for non-technical stakeholders U.S. Citizenship required Ability to obtain a Secret clearance prior to start, with eligibility to upgrade to Top Secret Ability to travel up to 10% of the time Preferred Associate's Degree with minimum 2 years' experience in technical support or customer service of a technical nature, OR, H.S. diploma with 4 years’ experience in technical support or customer service of a technical nature DoD knowledge / experience helpful Previous Jira/Confluence training or Atlassian badges High-level understanding of technology Experience with Agile processes and practices Experience with configuration management Work Location & Schedule This is a full-time, fully remote position open to applicants located within the United States. This role supports a customer based at Los Angeles Air Force Base (El Segundo, CA) and requires availability during Pacific Time business hours (8:00 AM – 5:00 PM PT). This role may require occasional travel, not to exceed 10%. Our Core Values Bias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress. Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust. Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations. Our EVP Promise Join Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work—so together, we can build the future with purpose. “Rewarding Impact. Building Futures Together.” Compensation The salary range for this position is $86,000 – $96,000 annually. Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location. Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few. Equal Employment Opportunity Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program. Reasonable Accommodation Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at recruiting@sabelsystems.com for assistance.

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Service Delivery Specialist 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Service Delivery Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: - Accountability - responsible for aligning and partnering with Solventum Sales Teams and their clients to ensure consistent communication, effective coordination, and system stability across products and services. - Execution - ensures consistency with response and relationship management of each assigned health system from post-implementation through the support and life cycle of the client including regular communication with client technical teams at the Management/Director level. - Client Care & Advocacy - coordinates with resources across various Heath Information Systems departments to prioritize client issues, drive resolutions, manage escalations and rapid response to requests. - Client Support – serves as the operational point of contact for Solventum clients with the focus on maintaining system stability, surfacing new functionality, and identifying new opportunities (this is a non-sales position). - Analytics and Reporting – assists in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions. - KLAS NPS and CSAT – drives customer participation in KLAS with the target of achieving NPS and CSAT scores exceeding the prescribed average for healthcare software vendors. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: - Bachelor’s degree or higher (completed and verified prior to start) from an accredited university AND seven (7) years of healthcare software and/or healthcare operation work experience. OR - High School Diploma/GED and eleven (11) years of healthcare software and/or healthcare operation work experience. Additional qualifications that could help you succeed even further in this role include: - Three (3) years of account/project management experience. - Three (3) year direct client relationship management including executive level. - Two (2) years of experience with ServiceNow - Two (2) years of experience in data and analytics reporting - Exceptional client relationship skills with ability to find creative solutions and manage difficult situations with diplomacy. - Must have strong business acumen, strategic thinking, presentation skills, training skills, and critical thinking skills. - Strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic. - Credentialed Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or equivalent work experience. Work location: Remote – United States Travel: May include up to 15% domestic Relocation Assistance: Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later. Applicable to US Applicants Only:The expected compensation range for this position is $107,600 - $147,950, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.