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SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC logo
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC

Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Information and Communications Technology Company specializing in innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support. Our client base is mostly in the DoD Federal Government Contracting space and we also partner with prime Government Contractors such as Siemens, Booze Allen, and McKinsey.

Atlassian SME

Location

United States

Posted

78 days ago

Salary

$86K - $96K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Atlassian SME

SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC

Job DetailsLevel: ExperiencedJob Location: Beavercreek Office - Beavercreek, OH 45431Position Type: Full TimeSalary Range: $86,000.00 - $96,000.00 Salary/yearTravel Percentage: Up to 10%Who We Need We are seeking an Atlassian Subject Matter Expert (SME) to provide Jira and Confluence configuration and technical support for a large Space Force engagement. In this role, you will work directly with customers over MS Teams and email to understand their objectives and assist with properly configuring and troubleshooting Jira and Confluence to resolve issues. You will be part of an internal, cross-functional Sabel Agile team, gaining exposure to a variety of technical projects and team collaboration through daily stand-ups. This role offers opportunities to further develop experience with Agile processes and practices, including Kanban and Scrum. This position requires strong interpersonal and communication skills to effectively engage with customers, troubleshoot issues, and share knowledge with internal team members. The role also requires the ability to work independently, research solutions, and collaborate with teammates to resolve technical challenges. Who We Are Sabel Systems Technology Solutions, LLC is a digital engineering and Defense technology partner helping organizations simplify complexity and improve mission outcomes with secure, scalable solutions, across the lifecycle. Our people-first culture blends large-business opportunity with small-business agility, enabling us to deliver high-impact, secure solutions, rapidly, while investing in our people’s growth and success. You will be joining a dynamic and highly motivated team with one shared goal: “Get quality and secure solutions in the customers’ hands as soon as possible.” Key Responsibilities General / Daily Collaborate directly with customer over MS Teams or email to understand their concerns with Jira/Confluence and help troubleshoot Jira/Confluence configuration changes Configure simple Jira workflow, issue types, board filters, custom screens, custom fields, components, swimlanes, Jira boards, and establish board permissions Create Confluence pages, dashboards, metrics, and documentation repositories Create Confluence macros to help customers develop basic dashboards and metrics Understand and be able to explain the utility of configuring a Jira Kanban vs Scrum board Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters Adhere to Sabel policies related to service level agreements (SLAs), responding to customer support requests in a timely manner and following up with customer, as needed, to ensure satisfactory customer support experience Maintain new customer troubleshooting solutions documentation in Confluence to share with Sabel teammates Ability to independently research potential solutions on Atlassian community pages or conduct a web search Creating Jira/Confluence how-to guides or presentations, as requested by customer or manager, proofreading for correctness and ensuring proper spelling, grammar, and punctuation prior to release to customer or manager Writing user troubleshooting instructions when solutions are discovered and sharing those solutions with your internal Sabel team to knowledge-share Coordinate your schedule with teammates to ensure customer support coverage for 8am-5pm pacific Coordinate appropriate meeting times with customer, send a MS Teams invite, and join call to assist customer on-time, scheduling follow-up meetings as needed Attend daily stand-ups (DSUs), Sprint Reviews, Retrospectives, and any other team meetings on-time Maintain professional communications and appearance with customers and team members, responding to emails and participating on MS Teams calls appropriately Personal / Team Development Demonstrates the Sabel Values through own behaviors; sets clear priorities and aligns all activities; sets/achieves high personal standards for performance/conduct Communicates effectively internally and externally Recognizes and celebrates accomplishment; helps support the team and adapts to change; encourages teammates Assists with defining customer problems and brainstorming solutions – independently and as part of a team Strives for continuous self-improvement and supports growth as a team; willing to learn or improve upon skills Able to self-manage work schedule against needs of the customer; collaborating and scheduling troubleshooting calls with customer; manages time effectively and efficiently to ensure timely responses to customer Client Management Demonstrates expertise in a functional, technical and/or industry specific area through comprehensive problem solving Maintains a high level of functional/technical expertise and is expected to be an expert with all aspects of core competencies and methodologies. Delivers timely and quality services or products that meet or exceed team manager's and client's expectations Demonstrates high level of commitment to client success while responding to changes in client expectations; monitors and uses client feedback Helps ensure technical support coverage of customer core working hours, 8am-5pm pacific What you Bring Required Jira and Confluence Expert Strong experience troubleshooting and explaining Jira and Confluence JQL/CQL expert Proficient MS Office 365 User Effective communication skills, including the ability to translate complex concepts for non-technical stakeholders U.S. Citizenship required Ability to obtain a Secret clearance prior to start, with eligibility to upgrade to Top Secret Ability to travel up to 10% of the time Preferred Associate's Degree with minimum 2 years' experience in technical support or customer service of a technical nature, OR, H.S. diploma with 4 years’ experience in technical support or customer service of a technical nature DoD knowledge / experience helpful Previous Jira/Confluence training or Atlassian badges High-level understanding of technology Experience with Agile processes and practices Experience with configuration management Work Location & Schedule This is a full-time, fully remote position open to applicants located within the United States. This role supports a customer based at Los Angeles Air Force Base (El Segundo, CA) and requires availability during Pacific Time business hours (8:00 AM – 5:00 PM PT). This role may require occasional travel, not to exceed 10%. Our Core Values Bias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress. Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust. Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations. Our EVP Promise Join Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work—so together, we can build the future with purpose. “Rewarding Impact. Building Futures Together.” Compensation The salary range for this position is $86,000 – $96,000 annually. Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location. Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few. Equal Employment Opportunity Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program. Reasonable Accommodation Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at recruiting@sabelsystems.com for assistance.

Job Requirements

  • Jira and Confluence Expert.
  • Strong experience troubleshooting and explaining Jira and Confluence.
  • JQL/CQL expert.
  • Proficient MS Office 365 User.
  • Effective communication skills, including the ability to translate complex concepts for non-technical stakeholders.
  • U.S. Citizenship required.
  • Ability to obtain a Secret clearance prior to start, with eligibility to upgrade to Top Secret.
  • Ability to travel up to 10% of the time.
  • Preferred
  • Associate's Degree with minimum 2 years' experience in technical support or customer service of a technical nature, OR, H.S. diploma with 4 years’ experience in technical support or customer service of a technical nature.
  • DoD knowledge / experience helpful.
  • Previous Jira/Confluence training or Atlassian badges.
  • High-level understanding of technology.
  • Experience with Agile processes and practices.
  • Experience with configuration management.
  • Work Location & Schedule
  • This is a full-time, fully remote position open to applicants located within the United States. This role supports a customer based at Los Angeles Air Force Base (El Segundo, CA) and requires availability during Pacific Time business hours (8:00 AM – 5:00 PM PT). This role may require occasional travel, not to exceed 10%.
  • Compensation
  • The salary range for this position is $86,000 – $96,000 annually. Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.

Benefits

  • Healthcare.
  • Financial assistance in the event of illness, injury, disability, loss of work, or death.
  • Health savings accounts.
  • Retirement plans.
  • Paid time off.
  • Paid holidays.
  • Education and training program reimbursement.
  • Equal Employment Opportunity
  • Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.
  • Reasonable Accommodation
  • Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at recruiting@sabelsystems.com for assistance.

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Axon logo

Senior Technical Account Manager, Enterprise

Axon

Formerly known as TASER International, Axon is a leading safety technology company offering smart weapons, cameras, evidence management, and automated reporting solutions for law e

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Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. 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United States
Axon logo

Senior Technical Account Manager, Enterprise

Axon

Formerly known as TASER International, Axon is a leading safety technology company offering smart weapons, cameras, evidence management, and automated reporting solutions for law e

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact - The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource. - The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner. 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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

United States
$100K - $160K / year
Axon logo

Senior Technical Account Manager, Enterprise

Axon

Formerly known as TASER International, Axon is a leading safety technology company offering smart weapons, cameras, evidence management, and automated reporting solutions for law e

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact - The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource. - The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner. While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers. - When not fully allocated to customer engagements, the Remote Technical Advisor contributes to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments. Location & Reporting - Location: Axon Hub (U.S.-based) - Travel: Up to 50% travel, including short-notice and overnight trips - Reports To: Director, Enterprise Technical Account Management Travel & Logistics Requirements - Willing and able to travel on short notice - Valid driver’s license - Ability to work onsite at customer locations - Comfortable supporting customers across multiple time zones What You’ll Do Customer Technical Ownership & Advocacy - Serve as the primary technical point of contact for assigned enterprise customers - Build trusted relationships with technical teams, operations leaders, and stakeholders - Develop a deep understanding of customer environments, business objectives, and constraints - Advocate for customer needs across Product, Engineering, Support, and Sales - Translate customer requirements into clear technical guidance and actionable outcomes Proactive Technical Engagement & Health Management - Conduct regular technical health checks, system reviews, and deployment assessments - Identify risks, misconfigurations, and adoption gaps before they become incidents - Provide best-practice recommendations for configuration, scaling, and operational use - Lead or support technical business reviews focused on system stability and adoption - Align customer environments with product roadmap and long-term strategy Technical Support, Escalation & Troubleshooting - Act as an escalation point for complex or high-impact technical issues - Perform advanced troubleshooting across hardware, software, networking, and integrations - Coordinate resolution efforts across Support, Engineering, Operations, and third-party vendors - Communicate issue status, root cause, and remediation plans clearly to stakeholders - Participate in incident response, post-incident reviews, and root-cause analysis Onsite Support & Rapid Response - Travel onsite to support: - Hardware diagnostics and replacement - Network and infrastructure troubleshooting - Deployment recovery and critical operational failures - Lead technical execution during onsite engagements - Coordinate efforts between internal teams and customer stakeholders - Document and operationalize lessons learned from onsite incidents Fractional Account Management & Time Allocation - Manage multiple customer engagements with defined fractional allocations - Balance proactive work, reactive support, and internal initiatives across accounts - Set clear expectations with customers regarding availability and engagement scope - Track time, outcomes, and engagement health across assigned accounts Operational Excellence & Continuous Improvement - Document common issues, solutions, and workflows in playbooks and knowledge bases - Contribute to process improvements that enhance scalability and consistency - Support internal initiatives such as tooling improvements, training, and onboarding - Provide structured feedback to Product and Engineering based on customer usage What You Bring Experience & Background - 3–7+ years of experience in: - Technical Account Management - Customer Success Engineering - Solutions Engineering or Professional Services - Enterprise technical support (hardware + software platforms) - Experience supporting enterprise or public-sector customers in complex environments - Strong troubleshooting skills across networking, hardware deployments, and SaaS platforms - Ability to quickly learn and support multi-product technology stacks - Comfortable working with IT, operations, and security teams Core Skills - Excellent written and verbal communication - Ability to explain complex technical concepts to diverse audiences - Strong customer presence in high-pressure situations - Ability to operate independently while keeping stakeholders informed - Preferred Qualifications - Experience supporting retail or large distributed enterprise customers - Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools - Experience with evidence.com or digital evidence management systems - Certifications such as CCNA, Network+, Security+, or equivalent - Experience with VMS, IP cameras, or network-connected physical security devices Benefits That Benefit You - Competitive salary and 401(k) with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, and Vision plans - Fitness programs - Emotional and mental wellness support - Learning and development programs - Employee Resource Groups (ERGs) - Office snacks Benefits may vary depending on employment type and location. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $115,575—$184,920 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

United States
$115K - $184K / year