• Support the onboarding and ongoing management of client payment processing accounts • Work closely with clients, internal teams, and payment partners to ensure accounts are set up accurately and maintained throughout their lifecycle • Monitor account setup progress and follow up to ensure timely completion • Troubleshoot account and transaction-related issues and work toward resolution • Support clients and internal teams with questions related to payments, billing, and transactions • Communicate clearly and professionally via email and occasional phone calls • Maintain accurate records and updates in internal systems (CRM, documentation, etc.) • Adapt to changing priorities and assist with additional tasks as needed

Role Description Reports to the Director of Archiving & Data Services and supports several organizational leaders to advance Internet Archive’s work with foundations, funders, donors, and other contributors in support of organizational activities, especially for program-specific and restricted-funding grants and gifts. - Pursuing program-specific grants and funding. - Overseeing the full life of grant administration including grant writing and management. - Managing and growing a portfolio of foundation, government, and corporate funders. - Coordinating all aspects of proposal development, compliance, and reporting. Qualifications - Five (5)+ years of experience in grant writing, grant management/administration, and/or institutional fundraising. - Experience in crafting compelling proposals and full grant applications, particularly proposals that translate technical activities and organizational goals into clear narratives and outcomes. - Proven track record in successful fundraising, especially with foundation, corporate, and government funders or similar experience with Request for Quotes, tenders, contract proposals, submissions, and management. - Experience working with Customer Relationship Management systems and grant tracking tools. - Preferred: Experience working in CiviCRM or similar fundraising or donor tracking systems. - Preferred: An advanced degree or equivalent experience in nonprofit management, communications, and/or a related field. - Preferred: A background working in and with non-profit organizations. - Preferred: Experience working remotely and with remote teams. Requirements - A commitment to the mission - Universal Access to All Knowledge. - Possesses a working knowledge of philanthropy trends and grant compliance requirements. - Ability to travel (estimated 10%-20%) is required. - Impeccable writing, editing, communication and presentation skills especially in speaking clearly with potential funders and donors. - Able to communicate information, tell a story and share ideas in a clear and persuasive manner. - Knows how to work as a team player who is willing to share knowledge and be open to learning from others. - Able to manage multiple simultaneous projects, deadlines, and responsibilities and succeed in a loosely-structured, dynamic work environment. - Proficient in Google suite, Slack, and donor databases. - Strategic thinking capabilities with effective problem solving skills, sound judgment and practical approaches. Benefits - Comprehensive benefits package, including PTO, paid holidays, medical, dental, and vision benefits. - Health savings and flexible spending accounts. - Commuter benefits. - Short-term and long-term disability coverage. - Retirement programs.

We are looking for an experienced Freight Dispatcher to manage daily trucking operations, coordinate drivers, and ensure efficient delivery of loads across the US. This role is ideal for someone with strong experience in dry van and reefer operations who can operate in a fast-paced logistics environment and take ownership of dispatch performance. Key Responsibilities: - Dispatch drivers and assign loads in a timely and efficient manner - Track shipments from pickup to delivery and provide real-time updates - Communicate with drivers to ensure adherence to schedules and resolve issues on the road - Coordinate with brokers, carriers, and customers to ensure smooth operations - Optimize routes to reduce costs and improve delivery times - Maintain accurate records of loads, routes, and driver logs - Handle delays, breakdowns, and scheduling changes effectively Requirements: - Minimum 5 years of experience in freight dispatching (dry vans and reefers) - Strong knowledge of transportation and logistics operations - Excellent communication and problem-solving skills - Ability to multitask and work in a fast-paced environment - Experience working with TMS (Transportation Management Systems) - Strong organizational and time-management skills Preferred Qualifications: - Experience working with load boards and freight brokerage platforms - Knowledge of DOT regulations and safety standards

• Lead daily operations for virtual workspace services, ensuring stable execution of monitoring, alert response, and ticket queues • Own operational execution for high-volume requests and support work, including provisioning workflows and manual remediation when automation fails • Serve as the operational leader for escalations, coordinating triage and restoration across internal teams and vendor resources; drive disciplined updates and stakeholder communications through incident lifecycle • Manage the staff augmentation partner relationship delivering offshore operations support: staffing/coverage, quality, adherence to process, service review cadence, KPIs, and corrective actions • Coordinate operational readiness and execution for platform changes and maintenance activities; ensure schedule adherence and operational follow-through • Deliver daily/weekly operational reporting with trends, escalations, backlog, and improvement actions; run regular service reviews with stakeholders and vendor leadership • Leverage AI-powered operational capabilities within ServiceNow operations tooling (including AIOps-focused dashboards/features) to improve alert triage efficiency, correlation, and operational decision-making