We are looking for an experienced Freight Dispatcher to manage daily trucking operations, coordinate drivers, and ensure efficient delivery of loads across the US. This role is ideal for someone with strong experience in dry van and reefer operations who can operate in a fast-paced logistics environment and take ownership of dispatch performance. Key Responsibilities: - Dispatch drivers and assign loads in a timely and efficient manner - Track shipments from pickup to delivery and provide real-time updates - Communicate with drivers to ensure adherence to schedules and resolve issues on the road - Coordinate with brokers, carriers, and customers to ensure smooth operations - Optimize routes to reduce costs and improve delivery times - Maintain accurate records of loads, routes, and driver logs - Handle delays, breakdowns, and scheduling changes effectively Requirements: - Minimum 5 years of experience in freight dispatching (dry vans and reefers) - Strong knowledge of transportation and logistics operations - Excellent communication and problem-solving skills - Ability to multitask and work in a fast-paced environment - Experience working with TMS (Transportation Management Systems) - Strong organizational and time-management skills Preferred Qualifications: - Experience working with load boards and freight brokerage platforms - Knowledge of DOT regulations and safety standards

• Lead daily operations for virtual workspace services, ensuring stable execution of monitoring, alert response, and ticket queues • Own operational execution for high-volume requests and support work, including provisioning workflows and manual remediation when automation fails • Serve as the operational leader for escalations, coordinating triage and restoration across internal teams and vendor resources; drive disciplined updates and stakeholder communications through incident lifecycle • Manage the staff augmentation partner relationship delivering offshore operations support: staffing/coverage, quality, adherence to process, service review cadence, KPIs, and corrective actions • Coordinate operational readiness and execution for platform changes and maintenance activities; ensure schedule adherence and operational follow-through • Deliver daily/weekly operational reporting with trends, escalations, backlog, and improvement actions; run regular service reviews with stakeholders and vendor leadership • Leverage AI-powered operational capabilities within ServiceNow operations tooling (including AIOps-focused dashboards/features) to improve alert triage efficiency, correlation, and operational decision-making

• Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations • Manages staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization • Contributes to the achievement of business objectives and ensures the organization remains competitive in the market • Analyzes workload patterns, forecasts resource needs, and makes recommendations for adjustments or enhancements • Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations • Identifies opportunities for process improvement within the operations support functions through workflow analyses • Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions • Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality • Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes • Facilitates effective communication within the operations support teams and with other stakeholders • Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction • Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles

• Execute complex formulary coding within adjudication systems, ensuring clinical intent is accurately reflected in system logic. • Utilize Advanced Excel and Google Sheets (VLOOKUP, Index/Match, Pivot Tables, and complex nested formulas) to manipulate large datasets. • Apply deep knowledge of PBM hierarchies and adjudication logic to troubleshoot rejected claims and optimize system performance. • Manage multiple high-priority projects simultaneously, shifting priorities fluidly to meet urgent client needs or business deadlines.