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Motorola Solutions logo
Motorola Solutions

Solving for safer

System Manager

ManagerManagerOtherRemoteSeniorTeam 10,001+Since 1928H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

151 days ago

Salary

$90K - $110K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishVoIP

Job Description

System Manager

Motorola Solutions

• Serve as the primary point of contact for the customer, leading the relationship and ensuring service delivery and compliance with Service Level Agreements (SLAs). • Manage the day-to-day activities required to meet Motorola Solutions' (MSI) contractual commitments outlined in the Maintenance Agreement. • Lead and manage the relationships with both the local service partner and the customer. • Act as the main liaison between the customer and various internal groups (e.g., Systems Support Center, Dispatch Operations, Product Groups, System Engineering, Field Service, etc.), as well as third-party contractors and local service partners. • Manage the delivery and execution of service contracts and the deliverables of subcontractors, ensuring adherence to the agreed-upon scope and outcomes. • Manage and lead Emergency Service efforts and escalation procedures. • Ensure internal and external customer satisfaction goals are met. • Ensure timely response and restoration of service, meeting all compliance requirements for response/restoration time commitments. • Provide customers with appropriate and timely reporting as required by the services contract.

Job Requirements

  • 4+ years experience in one of the following: IP Networking, CAD, System Management, Network Engineering, Networking Equipment, Solution Architecture, ASTRO 25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, IT, Motorola, Military experience, or Public Safety experience.
  • Legal authorization to work in the U.S. indefinitely is required.
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

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