• Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development • Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture • Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals • Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team • Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues • Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning • Drive operational rigor through forecast planning, workload balancing, and continuous process improvement • Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org • Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same • Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement

• Drive strategic growth initiatives, partnerships, and market evaluations • Assess market trends and competitive landscapes • Identify and manage strategic partnerships • Support the full M&A lifecycle • Lead the creation of financial models and executive analyses • Partner closely with internal teams like Product, Finance, Legal, and Engineering • Manage multiple high-impact workstreams

• Be the voice of the customer within InterPayments. Tactfully drive their issue to resolution regardless of what party or department owns the issue. • Track all aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions. • Support customers' implementation success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines. • Provide training and end-user support during onboarding. • Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records. • Update internal implementation tracking systems and prepare presentations to provide visibility into implementation progress and learnings. • Project manage all tasks of our portfolio of customers as they implement InterPayments’ solutions from kick-off to go-live. Continuously engage internal and external business partners as part of the project management process. • Answer technical questions regarding implementing our solutions. Follow and improve InterPayments’ established implementation standards and operating procedures. • Be a first line of response to triaging and diagnosing technical blockers. Perform Root cause Analysis and document issues and solutions for our knowledge base.

• The role of this candidate is responsible for Telesat’s regulatory engagement in the Asia Pacific region, with the aim to facilitate, obtain and protect market access and spectrum rights for Telesat’s satellites and services.