Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Position Description  As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue. Job Location: Remote within the United States *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. Your responsibilities include:  - Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions. - Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals. - Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices. - Identify potential delivery challenges early and develop innovative solutions. - Collaborate with project teams to ensure solution designs are implemented accurately and effectively. - Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards. - Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity. - Document integration strategies, data models, and technical roadmaps. - Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness. - Develop and lead quality assurance and testing strategies for technical deliverables. - Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps. - Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients. - Define and enforce security and compliance requirements for all solutions. - Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines. - Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions. - Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery. - Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes. - Mentor and coach team members, support career development, and contribute to best‑practice frameworks. - Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution. - Lead strategic solutioning efforts, propose innovative approaches, and support go‑to‑market initiatives. - Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non‑technical stakeholders. Required - US Citizenship is required (required by the federal government for this position). - Active Public Trust Clearance (any agency) - Must be able to obtain a DHS Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - Must have at least 12 or more years of experience implementing or architecting ServiceNow solutions  - Certifications in - ServiceNow Certified System Administrator - ServiceNow Certified Application Developer - Certified in CIS - Customer Service Management - 3+ years experience in CSM Preferred Skills - Active DHS clearance or Active Secret Clearance (any agency) - Hands-on experience (>480 hours each) implementing or architecting 24 or more ServiceNow applications  - Certified in ServiceNow Certified Technical Architect  - Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies  - Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages  - Excellence in designing and leading complex solutions and integrations  - Excellent understanding of system architecture and design principles.   - Exceptional understanding of ServiceNow best practices and industry trends  - Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery  Professional Skills - Excellent technical leadership skills and a hunger to take on additional responsibilities   - Excellent written and oral communication skills to deliver technical solutions simply and succinctly  - Exceptional problem-solving and critical-thinking abilities  - Excellent communication, presentation, and stakeholder management skills  #DMX24 #senw22 #Indeed #LI-CC1 #Clearance #SWICE23 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $144,381.00 - $245,448.00 Nationwide Remote Office (US99)

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Principal Digital Velocity Solution Architect (DVSA) is the pinnacle of the technical ServiceNow pre-sales expertise within CDW's Digital Velocity (DV) practice. As a senior member and trusted advisor, this individual plays a critical role in driving strategic digital transformation initiatives for our most complex and high-value ServiceNow clients. The Principal DVSA partners closely with CDW customers, internal sales, delivery teams, and technology partners to architect enterprise-grade, scalable, and innovative digital solutions that accelerate business outcomes with the ServiceNow platform. This role blends visionary leadership with hands-on technical depth. You will guide customers through transformative solution development, serve as a thought leader in the market, and help shape the future of CDW's Digital Velocity ServiceNow offerings. Your work will directly influence revenue growth, service innovation, and long-term client success. * What you'll do: * Lead the development and delivery of tailored assessment and service solutions, including architecture design, technology optimizations, health checks, deployment roadmaps, and advisory services in our ServiceNow practice. * Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes. * Partner with CDW sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM's), Statements of Work (SOWs), and ensure successful deal closure and hand-off to Delivery. * Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals within CDW. * Maintain top-level certifications and continuing education across CDW's strategic partner ecosystem. * Actively participate in and speak at industry events and conferences, establishing yourself and CDW as leaders in the digital transformation space. * Produce thought leadership content, whitepapers, and internal enablement material to strengthen CDW's intellectual property and market presence. * Build and sustain deep relationships with customers, sellers, and technology partners to foster long-term growth and customer satisfaction. * Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant. * Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams around emerging technologies and business challenges. What we expect of you: * Bachelor's degree and 10+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support. Or, 14+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support. * Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings. * Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments. * A proven track record of success in developing high-impact, revenue-generating ServiceNow solutions. * Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders. * Strong coaching and mentoring abilities to support team development across sales and technical roles. * Thought leadership in the form of published content, public speaking, or industry recognition. * Master's degree in business, Technology, or a related field, a plus. * Experience building go-to-market strategies or leading product/solution development in a professional services organization, a plus. * Recognition as an industry expert in one or more verticals (e.g., healthcare, finance, manufacturing, retail), a plus. Pay range: $159,000 - $231,120 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. * We make technology work so people can do great things. * CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).

Role Description Phoenix Cyber is seeking a skilled ServiceNow Developer to support our customers’ configuration and development objectives. This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior. Qualifications - 5+ years of Software Development experience - 3+ years of ServiceNow Development experience - Understanding of Java, Integration, and API Development experience - Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment - Demonstrated experience with ServiceNow platform capabilities in a client environment - Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform - Secret/TS Security Clearance required - CompTIA Security+ - ServiceNow Certified System Administrator - Certified Scrum Master (CSM) or ICAgile Certified Requirements - Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications - Design, develop, and implement custom ServiceNow applications and modules to meet business requirements - Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow - Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules - Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting - Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring - Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality - Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides - Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed - Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives - Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements - Ensure compliance with security policies and best practices in ServiceNow development and data handling - Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools - Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations - Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies Company Description Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to organizations determined to strengthen their security posture and enhance the processes and technology used by their security operations team. Phoenix Cyber is an equal opportunity employer and complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act (VEVRAA), all amendments to these regulations, and applicable executive orders, federal, and state regulations. Applicants are considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status. Phoenix Cyber participates in E-Verify to confirm the employment eligibility of all newly-hired employees. To learn more about E-Verify, including your rights and responsibilities, go to https://www.e-verify.gov/ .

• Trabajar en portal de servicio de ServiceNow • Proveer prácticas recomendadas según las configuraciones actuales • Desarrollar análisis de rendimiento en ServiceNow • Colaborar en diversas tareas de ingeniería con el cliente remoto