Role Description The ServiceNow Developer is part of the Enterprise Solutions Team and plays a crucial role in developing, implementing, and maintaining CorVel’s ServiceNow platform. The ServiceNow developer collaborates with team members, business partners, and other stakeholders, supporting business processes. Essential Functions & Responsibilities: - Develop, configure, troubleshoot, and implement baseline and custom applications to augment the ServiceNow platform - Maintain the ServiceNow platform’s stability and implement necessary changes - Lead ServiceNow development projects by organizing tasks, tracking progress, and ensuring timely delivery of solutions - Collaborate with team members and application owners to devise innovative solutions that meet business needs and stakeholder expectations - Additional duties as assigned Qualifications - Proficiency in ServiceNow Performance analytics and advanced reporting - Proven strong interpersonal skills with an emphasis on effective collaboration with team members and business partners - Exceptional critical thinking and problem-solving abilities - Demonstrated project management skills - Ability to work on several concurrent tasks and prioritize workload with minimal direction to meet designated deadlines Requirements - Minimum of 5 years of experience in ServiceNow Platform development - Certified in ServiceNow technologies with validated skills in platform development and implementation - Experience with developing and/or implementing 3rd party integrations with ServiceNow - Experience with building custom solutions using App Engine Studio - Experience with designing and implementing ServiceNow Workspaces and/or custom portals using the UI builder - Experience with Chat Bot Implementation and NLU - Expertise in GRC/IRM is highly preferred - College Degree or equivalent work experience preferred Benefits - Comprehensive benefits package for full-time regular employees includes: - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

• As a ServiceNow Architect, you know how to harness the latest technologies by developing low-code platforms and creating user-friendly solutions for your clients. • We’re looking for a seasoned solution engineer like you to support the management of ServiceNow from vision to production-ready, solving our clients’ most complex challenges. • You’ll share your skills in programming languages and databases, using little to no code to identify new techniques and improve the digital environment. • You’ll use the latest cloud tools as you guide your team and develop creative solutions. • Using your technical knowledge, you’ll work cross-collaboratively to automate and accelerate cloud modernization and reduce system maintenance and development costs. • You’ll be a trusted advisor to your clients as you translate their IT needs and future goals into a plan by crafting architectural patterns, design standards, and implementing best practices.

• Design, develop, and customize ServiceNow applications, modules, and integrations using JavaScript, Glide APIs, Flow Designer, Integration Hub, UI Builder, and other platform components. • Implement and enhance core ITSM/ITOM/ITAM modules such as Incident, Problem, Change, CMDB, Service Catalog, Service Mapping, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), etc. • Create complex client scripts, business rules, script includes, UI policies, UI actions, and scheduled jobs. • Build and maintain scoped applications and custom modules following ServiceNow best practices and coding standards. • Translate business requirements into robust technical solutions that leverage native platform capabilities. • Participate in solution design sessions, providing technical expertise and recommendations. • Ensure solutions meet security, performance, compliance, and maintainability standards. • Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, Integration Hub spokes, and event-based or scheduled data exchanges. • Maintain platform stability, performance tuning, and proactive issue detection.

• Understand and document business requirements and user stories for ServiceNow implementations. • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Own business requirements and agreement of priorities with clients/end users • Conduct impact analysis on existing business process and function • Produce functional specifications, wireframes, and mock-ups for delivery teams • Partner with technical team to conduct demos and show & tells with client end users • Contribute to writing test scripts including acceptance criteria • Facilitate testing/UAT and obtain agreement on priorities with client / end users