• Manage the end-to-end mortgage loan processing lifecycle • Act as the onboarding processor for all New Branch’s • Collaborate with other departments to ensure smooth communication and coordination • Act as a subject matter expert (SME) for team members • Oversee pipeline management to ensure service level agreements (SLAs) are consistently met • Lead the implementation and optimization of emerging technologies • Ensure compliance with all federal, state, and investor regulations • Serve as the primary escalation point for customer issues • Promote a customer-centric culture • Develop and execute comprehensive training programs for new hires and existing staff • Build and inspire a high-performing team through coaching, mentorship, and accountability

Role Description We’re hiring a Talent Development Program Manager to help us build and scale the programs that make this possible. This is not a traditional L&D role focused on maintaining existing training. This is a builder role. You’ll partner closely with the Director of Learning, Growth, and Development to design and launch high-impact programs while getting to own execution, facilitation, and continuous improvement. You’ll play a foundational role in shaping how skill development and career growth evolve at Customer.io—and help create programs that enable our people to do the best work of their careers. What you’ll do - Help Build the Future of Talent Development at Customer.io: - Partner closely with the Director of Learning, Growth, and Development to design and scale programs that strengthen manager capability and support employee growth at every level. - Contribute ideas that help shape our long-term talent development strategy. - Own and Execute High-Impact Programs End-to-End: - Lead the execution of development programs from concept through delivery and iteration. - Manage timelines, communications, logistics, and stakeholder coordination while ensuring an exceptional participant experience in a fully remote environment. - Facilitate Meaningful, Engaging Learning Experiences: - Facilitate live workshops, cohort programs, and development sessions that are practical, engaging, and immediately applicable. - Create learning environments where employees can reflect, practice new skills, and grow with confidence. - Support Critical Capability-Building Initiatives: - Help design and run programs such as mentorship programs, AI capability training, and skill academies that strengthen the organization’s ability to adapt, lead, and innovate. - Translate Organizational Needs into Effective Programs: - Partner with teams to help turn performance insights and evolving business needs into thoughtful development initiatives that improve team effectiveness and employee growth. - Continuously Improve and Scale What Works: - Evaluate program effectiveness, identify opportunities for improvement, and help evolve our development programs as Customer.io continues to grow and scale. Qualifications - 4–7+ years of experience in talent development, learning and development, leadership development, program management, or a related field. - Experience facilitating engaging learning experiences and creating environments where people feel comfortable learning, reflecting, and growing. - Experience building or scaling programs or initiatives and managing execution from planning through delivery. - Natural curiosity about how learning connects to organizational effectiveness, leadership capability, and business impact. - Clear communication skills and ability to build trust quickly with stakeholders across teams and levels. - Ownership mindset and builder mentality, energized by the opportunity to help build programs from early stages and improve them over time. Bonus points for: - Experience building mentorship or career development programs. - Experience leading AI capabilities training. - Experience facilitating manager or leadership development programs. - Experience working in remote-first or distributed organizations. - Familiarity with modern learning tools or AI-enabled learning environments. Compensation & Benefits The starting salary for this role is $95,000–$105,000 USD annually (or equivalent in local currency), depending on experience and subject to market rate adjustment. Our inclusive benefits package supports your well-being and growth, including: - 100% coverage of medical, dental, vision, and supplemental insurance premiums for you and your family. - 16 weeks paid parental leave. - Unlimited PTO. - Remote work and wellness stipends. - Professional development budget. - And more! Our Process - 30-minute phone call with Recruiter. - 45-minute video call with Hiring Manager. - 30-minute behavioral interviews with 3 cross-functional partners. - Take-home assignment - develop short live training for hiring panel. - 45-minute live training facilitated + discussion. - All final candidates will be asked to complete a background check and employment verification. Join us If you’re excited by the opportunity to help build programs that shape how people grow, lead, and succeed—and want to contribute to building a thoughtful, high-performing organization—we’d love to hear from you. Apply now.

• Own and evolve the Operations L&D technology roadmap, delivering scalable, future‑ready learning solutions for frontline teams. • Evaluate, implement, integrate, and optimize learning platforms (e.g., POKA, Alchemy, Vector, VEED) aligned with business needs and enterprise architecture standards. • Configure learning systems to support onboarding, certifications, cross‑training, upskilling, and multilingual delivery. • Partner with Operations leaders to translate business challenges into effective, technology‑enabled learning solutions. • Collaborate with Operations Training Execution teams to ensure learning systems and programs meet execution and quality standards. • Manage learning technology vendors, contracts, service performance, and system upgrades. • Drive seamless integrations with LMS, HRIS, and operational performance systems to improve workflows and data visibility. • Build dashboards and analytics that connect learning outcomes to operational KPIs such as productivity, safety, quality, and retention. • Monitor adoption, completion rates, credential tracking, compliance risk, and workforce readiness. • Use data and insights to identify capability gaps, forecast future needs, and inform workforce planning. • Automate reporting, compliance tracking, training assignments, certifications, and renewals to improve efficiency. • Lead change management efforts, including testing, communication, rollout, training, and adoption across leaders, managers, and frontline teams. • Stay current on emerging learning technologies, benchmark against industry best practices, pilot new solutions, and promote a culture of continuous learning and improvement. • This role requires approximately 10% travel.

Summary Job Description: Baptist Health is looking for an Instructional Designer - Lead to join our team. This is a remote work position that requires residency in KY or IN! The Instructional Designer, Lead is responsible for developing and maintaining course curricula and supporting training materials for their assigned application(s) as well as designing robust evaluation methods for training programs. Acts as a content expert for creating and providing training for the EHR application. Ensures all training reflects operational workflows, policies and procedures. The Instructional Designer, Lead is also responsible for building, testing, and maintaining the training environment. Conducts training for new credentialed trainers, provides refresher training as needed, coordinates and implements training for software upgrades and system updates. The role works closely with Epic Training Manager, subject matter experts, application analysts, and Instructional design team members to assure project deadlines are met. Qualifications: - Bachelor’s degree with 4 years job-related experience. - 3+ years direct experience as an Epic Instructional Designer in lieu of degree. - Certification, accreditation, or proficiencies in multiple Epic applications preferred. - Travel required. Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.