Bayshore Mortgage Funding LLC

• Advise borrowers on financial status and payment methods • Guide customers through the loan application process • File loan applications and supporting documents • Develop referral networks to locate prospects for loans • Handle customer complaints and take appropriate action to resolve them

• Advise borrowers on financial status and payment methods • Guide customers through the loan application process • File loan applications and supporting documents • Develop referral networks to locate prospects for loans • Handle customer complaints and take appropriate action to resolve them

• Prepare financial statements for the branch • Manage employees and lead day-to-day responsibilities • Recruit and interview new employees • Assist with customer service to ensure overall customer satisfaction • Oversee reports for budgets and financial reports • Create plans and forecasts that are built to fit future needs • Work to grow business and customer acquisition.

• Manage the end-to-end mortgage loan processing lifecycle • Act as the onboarding processor for all New Branch’s • Collaborate with other departments to ensure smooth communication and coordination • Act as a subject matter expert (SME) for team members • Oversee pipeline management to ensure service level agreements (SLAs) are consistently met • Lead the implementation and optimization of emerging technologies • Ensure compliance with all federal, state, and investor regulations • Serve as the primary escalation point for customer issues • Promote a customer-centric culture • Develop and execute comprehensive training programs for new hires and existing staff • Build and inspire a high-performing team through coaching, mentorship, and accountability