• Develop and expand sales in the OR Business Unit to existing and new accounts. • Assure sales goals of the assigned territory are met. • Maintain customer satisfaction and meet customer needs.

• Managing the renewals process and contract negotiations with clients • Regularly monitoring customer health, usage, and sentiment to manage churn risks early • Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as well as internal and external stakeholders • Consistently selling customers on expansions to longer-term deals • Consistently hitting quota for upsell/expansion revenue • Creating and running referral & reference programs • Improving internal processes between CS, Sales, Product, and Engineering • Oversee retention, renewals, and expansion for Barti’s entire book of business • Proactively track account health metrics, including NPS and usage, to proactively identify deals that are qualified for expansion • Run demos of expansion products • Shadow calls with AMs to introduce expansion opportunities, as well as provide guidance and coaching • Implement or manage new Customer Success systems that facilitate expansion • Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive prompt resolutions on priority issues

• Responsible for driving the sale and promotion of Lilly products within a distinct territory calling on dermatologists and allergists. • Operates in partnership with Lilly and reports to the Vanigent Business Director, Immunology. • Deliver aligned sales performance through execution of effective sales engagements with targeted customers. • Perform all required duties in assigned territory adhering to all internal policies and procedures. • Meet or exceed established expectations for account/call activity and time in territory. • Navigate a dynamic healthcare ecosystem with critical thinking and a strategic mindset. • Analyze sales information and recommend actions to maximize opportunities. • Develop a deep understanding of the disease state, products, marketplace, and key competitors. • Create customer value, demand, and advocacy for brand. • Build and maintain relationships with decision makers and execute business unit/brand strategy.

• Working alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL • Mapping out the inner-workings of each of our 3PL partners by identifying decision makers, understanding what each 3PL values, and how each operates • Become an expert on the Passport product, while keeping up with industry trends and news. Educating customers on product features, best practices, and new offerings to maximize their success. • Develop and execute strategies to expand existing customer relationships and drive referrals. Proactively engage with customers to ensure satisfaction, identify growth opportunities, and resolve any concerns.