Barti

• Build and manage your own book of business across both inbound and outbound opportunities • Run full-cycle sales: prospecting, discovery, demos, negotiation, and close • Lead thoughtful conversations with eye care clinicians to understand their challenges and show how Barti improves their workflow • Partner with SDRs to generate pipeline and refine messaging • Maintain accurate pipeline management and forecasting • Work cross-functionally with leadership, product, marketing and customer success to share feedback and strengthen our sales motion • Contribute to a collaborative team culture by sharing learnings and supporting teammates • Represent Barti at industry conferences a few times per year

• Owning company-wide financial planning, forecasting, and budgeting processes • Leading annual planning, including headcount modeling, revenue assumptions, and scenario planning • Building and maintaining financial models that support hiring, growth, and operational decision-making • Partnering closely with leadership across Sales, Customer Success, Product, Engineering, and Operations • Helping leadership evaluate investment tradeoffs across headcount, tooling, and strategic initiatives • Improving visibility into business performance through reporting, forecasting, and financial analysis • Improving financial operating cadence and reporting consistency across the business • Establishing and leading monthly business reviews • Strengthening oversight of payroll, accounts payable, accounts receivable, collections, and expense management • Partnering with external accounting and finance vendors to ensure reliable financial operations • Building scalable processes, controls, and systems that support future growth • Supporting equity grant modeling and compensation planning processes • Acting as a finance partner to go-to-market leadership on pricing, forecasting, and growth initiatives • Testing commission plans and incentive structures across Sales and Customer Success teams • Improving financial visibility into customer acquisition, retention, and expansion performance • Supporting strategic partnership and expansion modeling • Partnering with leadership on board reporting and investor materials • Improving financial storytelling and executive-level reporting • Supporting preparation for future fundraising and long-term capital planning • Building credibility with external stakeholders including investors, auditors, and banking partners

• Own and evolve the end-to-end Customer Success strategy across onboarding, support, account management, retention, and expansion • Lead and develop a team of Implementation Managers, Account Managers, and Customer Support Reps, including hiring, coaching, and performance management • Improve onboarding to reduce time to value and increase launch success rates • Establish clear customer health frameworks (NPS, usage, engagement) to proactively identify churn risk and expansion opportunities • Drive expansion through upsells and longer-term contracts • Build and scale referral, reference, and advocacy programs • Act as an executive point of contact for complex customer situations, including escalations and strategic accounts • Partner with Product and Engineering to incorporate customer feedback into the roadmap and improve product outcomes • Improve internal processes across Customer Success, Sales, Product, and Engineering to support scale • Implement and manage systems and tools that enable a high-quality, scalable Customer Success operation

• Managing the renewals process and contract negotiations with clients • Regularly monitoring customer health, usage, and sentiment to manage churn risks early • Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as well as internal and external stakeholders • Consistently selling customers on expansions to longer-term deals • Consistently hitting quota for upsell/expansion revenue • Creating and running referral & reference programs • Improving internal processes between CS, Sales, Product, and Engineering • Oversee retention, renewals, and expansion for Barti’s entire book of business • Proactively track account health metrics, including NPS and usage, to proactively identify deals that are qualified for expansion • Run demos of expansion products • Shadow calls with AMs to introduce expansion opportunities, as well as provide guidance and coaching • Implement or manage new Customer Success systems that facilitate expansion • Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive prompt resolutions on priority issues

• Lead and participate in the design, development, and implementation of comprehensive automated test suites across web, API, and integration layers. • Write high-quality, maintainable test automation code, adhering to established company coding standards and best practices. • Review and refactor existing test automation to ensure its effectiveness, reliability, and scalability. • Estimate testing timelines and effort, ensuring that quality gates are met without blocking releases. • Provide technical leadership and mentorship to junior and mid-level QA engineers. • Collaborate with cross-functional teams, including Engineering, Product Management, Design, and Customer Success to ensure the delivery of high-quality products. • Lead the technical design of test automation frameworks and strategies, ensuring alignment with architectural principles and business goals. • Manage multiple testing initiatives concurrently, prioritizing effectively based on risk and business impact. • Analyze complex technical challenges related to testing and quality, and propose innovative solutions. • Identify, document, and track bugs through to resolution, working closely with engineering teams. • Develop and maintain comprehensive test plans and test cases for new features and existing functionality. • Stay updated with emerging testing technologies, tools, and industry trends to ensure the company's QA practices remain cutting-edge. • Propose and drive the adoption of best practices, tools, and processes to enhance testing efficiency and effectiveness. • Participate in design and code reviews to identify potential quality issues early in the development cycle.

About Barti: Barti is a VC-backed, high-growth EHR and practice management software company built for modern eye care practices. We help eye doctors run their businesses more efficiently and connect with patients through beautifully simple technology. Now, we’re looking for an experienced RCM leader to come aboard as Head of Revenue Cycle Management to help grow and lead our RCM services business line. About the Role: As the Head of Revenue Cycle Management, you will be the strategic leader responsible for the success and scalability of our RCM services. You will build and manage a high-performing team dedicated to maximizing revenue and improving the financial health of our eye care practice clients. Reporting directly to the COO, you will be responsible for the entire RCM process, from claim creation to final payment, ensuring efficiency, compliance, and client satisfaction. What You'll Do Lead, manage, and scale the company's RCM services business line, including strategy, operations, and team development. Oversee all aspects of the client revenue cycle, including medical coding, claims submission, payment posting, denial management, and A/R follow-up. Develop, monitor, and report on key performance indicators (KPIs) such as clean claim rate, days in A/R, and net collection rate to drive performance improvements. Serve as the primary RCM subject matter expert for clients, building strong relationships and ensuring service level agreements are met. Collaborate with product and engineering teams to enhance the RCM features and functionality within the Barti software platform, especially agentic AI to increase automation in every part of the process. Recruit, train, and mentor a team of RCM specialists, fostering a culture of excellence and continuous improvement. Ensure all RCM processes are compliant with healthcare regulations, including HIPAA and payer-specific guidelines. What We're Looking For: 10+ years of experience in healthcare revenue cycle management, with at least 2 years in a leadership or management role. Deep expertise in medical billing, coding (CPT, ICD-10, HCPCS), and payer policies across commercial and government plans. Proven ability to analyze RCM data, identify trends, and implement strategies to improve financial outcomes. Strong leadership and team-building skills with the ability to motivate and develop a remote team. Excellent communication and client management skills, with the ability to act as a trusted advisor. Highly organized, self-motivated, and able to thrive in a fast-moving startup environment. Bonus Points if You: Have experience with RCM in the eye care (optometry or ophthalmology) industry. Hold a professional coding certification (e.g., CPC, COC). Have worked in a client service environment, managing RCM for external healthcare practices. Can demonstrate a track record of scaling an RCM team or service line. Why You’ll Love Working at Barti: Have experience with RCM in the eye care (optometry or ophthalmology) industry. Hold a professional coding certification (e.g., CPC, COC). Have worked in a client service environment, managing RCM for external healthcare practices. Can demonstrate a track record of scaling an RCM team or service line. We are an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

• Architect scalable GTM motions that integrate and optimize performance across inbound, partnerships, and outbound channels. • Take over and manage our core GTM tech stack, ensuring data integrity, process efficiency, and tight cross-functional alignment. • Define, build, and operationalize core revenue metrics. Prepare weekly/monthly/quarterly reporting to support Growth team efforts and instill a pipeline-driven culture focused on leading indicators of success. • Own major initiatives from conception to completion with minimal oversight—from contributing to GTM audits to redesigning complex workflows.

• Lead and participate in the design, implementation, and maintenance of highly available and scalable infrastructure. • Monitor system health, performance metrics, and capacity planning to ensure optimal performance. • Establish and track SLIs, SLOs, and error budgets to measure and improve system reliability. • Design and implement Infrastructure as Code (IaC) solutions using tools like Terraform, Pulumi, or CloudFormation. • Build and maintain CI/CD pipelines to enable rapid, safe deployments. • Automate operational tasks and eliminate toil through scripting and tooling. • Lead incident response efforts, including on-call rotation, post-mortem analysis, and remediation. • Debug and resolve complex production issues across the entire stack. • Implement monitoring, alerting, and observability solutions to detect and prevent issues proactively. • Provide technical leadership and mentorship to engineers on reliability and infrastructure best practices. • Collaborate with cross-functional teams, including Engineering and Product to ensure reliable product delivery. • Lead the technical design of infrastructure solutions, ensuring alignment with architectural principles and business goals. • Stay updated with emerging technologies and industry trends in SRE, DevOps, and cloud infrastructure. • Propose and drive the adoption of best practices, tools, and processes to enhance system reliability and developer productivity. • Conduct chaos engineering experiments and disaster recovery drills to validate system resilience. • Implement and maintain security best practices across infrastructure and applications. • Manage secrets, access controls, and security monitoring systems. • Foster a collaborative environment within the engineering team and across departments. • Clearly communicate technical concepts and system health to both technical and non-technical stakeholders. • Work closely with engineering teams to define reliability requirements and ensure operational excellence.