• Lead the strategic direction, execution, and continuous improvement of software and systems supporting the Asset Operations department • Work with the EVP, Asset Operations and key stakeholders from Technology and Engineering to guide vision and strategy for software and systems including SCADA, SCADA integrations, and cross-departmental initiatives related to operational excellence • Develop and maintain a comprehensive SCADA roadmap aligned with business objectives and fleet growth • Develop and maintain a comprehensive cross-departmental initiative roadmap aligned with business objectives and fleet growth • Prioritize features and projects based on stakeholder input, business impact, and technical feasibility • Lead the transition to standardized architectures and scalable processes to minimize incremental workload across departments • Drive user acceptance testing (UAT) and process improvements across SCADA and integrated products • Implement best practices for documentation, code management, and release tracking • Champion cross-functional collaboration to clarify requirements, resolve scope gaps, and improve delivery outcomes

• Shape Future Product Strategy & Explore Digital Platform Alignment • Contribute to the multi-year product strategy for ACCUPLACER and CLEP • Develop product roadmaps that balance ongoing feature needs with forward-looking innovation • Align cross-functional partners across Product, Technology, Assessment, Operations, and Program teams • Ensure Operational Excellence in Digital Assessment Delivery • Oversee day-to-day delivery of the ACCUPLACER and CLEP digital testing experiences • Manage requirements, design, testing, and documentation for ongoing updates and releases • Lead Vendor & Partner Management • Manage relationships with major delivery and operational partners • Set vision and priorities for the team and provide support to ensure team members meet and exceed goals

• Build the "Voice of Customer" Engine: Implement rigorous continuous discovery loops (customer interviews, advisory boards, user testing). • Establish Data-Driven Rigor: Partner with Engineering to define the missing instrumentation and choose the right analytics stack. • Define the End-to-End Lifecycle: Create a clear path from raw ideation to post-launch measurement. • Own the Whole Product Experience: Lead a unified team of Product Managers and Product Designers. • Architect the Roadmap Process: Work directly with the Head of Product to translate company vision into a coherent 12-month strategy. • Mentor & Elevate the Team: Mentor PMs on the craft of Product Management. • Direct Product Operations: Lead a dedicated Product Operations Manager for launch logistics and program coordination.

• Lead the entire product lifecycle for our hardware suite, including our LoRa hubs and proprietary sensors. • Drive New Product Introduction (NPI) by managing field trials, beta programs, and certification readiness. • Make data-backed decisions on hardware iterations (V1 → V2), sensor calibration, and End-of-Life (EOL) strategies. • Serve as the "hub" for a complex web of stakeholders: Hardware, Firmware, Backend, Mobile, Web, Design, Sales, CS and Operations. • Translate high-level business goals into strict technical specifications for engineers and concise value propositions for Sales and Customer Success. • Define the integration strategy with major Property Management Systems (RealPage, Yardi, Entrata) to ensure our IoT events trigger real-world operational workflows.