Role Description As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides on-going mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Qualifications - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - Pay for this position is $24.00 per hour with a $3.00 overnight differential. - Schedule is Friday from 7:30pm-11:30pm and Saturday and Sunday from 7:30pm-4:00am PST, totaling 20 hours per week. - This role requires a three-week 40-hour per week training at the start of employment. - Work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. - Ask about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Full time (40 hours weekly) Monday-Friday 7:30am-4:00pm General Summary Provides financial case management for patients and their families. Evaluates and coordinates a variety of options for managing personal finances to ensure patient's ability to pay for medical services provided. Interviews patients or responsible person/agency to obtain insurance information, arrange methods of payment, recover outstanding balances, and prescreen for ability to pay. Provides counseling to patient and family regarding available financial resources and assistance. Advises applicants for uncompensated care and public assistance on procedures for participation in existing programs. Assists or refers patients to appropriate resources for assistance in completion and submission of applications for public assistance or uncompensated care. Performs a variety of functions including, but not limited to, account follow up, phone queue management, insurance and general billing requirements, registration, answering inquiries, resolving problems, and interacting with the patient, authorized representative, county assistance office, insurance company, attorney, and others to achieve payment or resolution of accounts in accordance with current government and payer regulations. Represents the company in a professional manner using excellent customer service practices, adherence to policies and standards of work in the performance of all duties. This position may offer the option to work from home. WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

• Integration into the Human Resources & Transformation business unit • Participate in job classification and organizational design • Oversee the HR function and monitor workforce performance • Talent development and performance management • Support project management and analyze results • Contribute to the development of service offerings and support business development activities

Role Description As a Chat & Text Counselor, you will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote capacity with an option to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-quality standards in all interactions to ensure help-seekers receive the best possible care and guidance. By actively listening, assessing needs, and providing appropriate resources, you will make a meaningful impact on individuals seeking assistance. Qualifications - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Requirements - This is a fully remote position. - The pay for this position is $24.00 per hour with a $3.00 overnight differential. - The schedule is Monday from 10:00pm-2:00am and Tuesday and Saturday from 6:00pm-2:30am PST, totaling 20 hours per week. - This role requires a three-week 40-hour per week training at the start of employment. - Our work schedules are subject to change as necessary to meet the Agency’s and its client's needs. Reasonable notice is provided to facilitate personal planning. Benefits - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.