• Develop, execute, and continuously refine the comprehensive VoC Program strategy for Digital CW, ensuring alignment with enterprise customer experience objectives and business priorities. • Manage and cultivate the vendor relationship with Qualtrics, representing the interests of Digital CW and collaborating with the Humana Digital lead. • Partner with stakeholders across UX, Product, Business Intelligence, Operations, and other lines of business to strategize, design, and implement optimal VoC touchpoints—including expansion beyond digital channels—to capture actionable customer insights. • Champion the incorporation of VoC metrics into everyday business practices, fostering a pull-driven, self-service engagement model across the enterprise. • Analyze structured and unstructured data to identify trends, friction points, opportunities for improvement, and root causes impacting user experiences. • Synthesize and communicate insights through compelling storytelling to influence cross-functional teams and drive user-backed optimizations. • Stay current with industry trends, emerging tools, and best practices to enhance VoC program effectiveness and operational efficiency. • Serve as a thought leader, educating stakeholders and promoting a culture of data-driven decision-making.

• Design, build, and maintain executive-ready dashboards, reports, and data visualizations in tools like Power BI and Tableau to show the health and impact of Field Enablement programs. • Execute complex data queries across multiple sources, including Salesforce and data lakes such as Snowflake or Google BigQuery, to combine enablement activity data with sales performance data. • Serve as a subject matter expert for Sales Enablement reporting in Salesforce, creating and optimizing custom report types and dashboards for use by field teams and leadership. • Partner with Enablement team members to define and standardize key performance indicators and operational metrics across platforms such as learning management systems, content management systems, and Highspot. • Analyze enablement, content, and program data to identify trends, risks, and opportunities, translating findings into clear, actionable recommendations for Enablement leadership and sales stakeholders. • Collaborate with IT and Data teams to maintain data integrity, ensure reliable data pipelines, and drive alignment on data definitions and reporting standards. • Present data-driven insights in a clear, concise way to both technical and non-technical audiences, including senior leadership and field sales teams, to support decisions and strategy. • Manage and prioritize a portfolio of reporting requests and analytics projects, ensuring timely delivery, high-quality outputs, and consistent documentation of methodologies and definitions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our Sales Operations Team plays a crucial role in driving our business forward, and we are seeking a talented Senior Business Operations Analyst to support their efforts. The ideal candidate is process and detail-oriented, analytical, and eager to learn. As a Commercial Operations Analyst, you will be responsible for providing analytical insights and partnering closely with our sales team to implement improvements. - Analyze sales data, track performance metrics, and identify trends to help improve sales effectiveness and efficiency. - Collaborate with cross-functional teams to streamline processes, implement best practices, and drive revenue growth. - Generate reports, conduct sales forecasting, and assist with sales planning and strategy. Your Impact - Sales Support and Enablement: - Partner closely with the sales team to understand their needs and challenges. - Provide tools, training, and resources to help them effectively execute the go-to-market strategy and improve their productivity. - Assist in evaluating and enhancing sales processes to improve efficiency and effectiveness. - Implement best practices and ensure alignment with overall business objectives. - Assist in the administration and optimization of the CRM system. - Ensure data integrity and provide training and support to the sales and marketing teams. - Stay up-to-date on industry trends, best practices, and technologies related to sales operations. - Data Analysis & Reporting: - Analyze sales data and performance metrics to develop data-driven action plans to drive sales growth and profitability. - Develop and implement sales dashboards, reports, and sales forecasting models and tools to support sales planning and track sales performance and effectiveness. - Monitor and report on sales performance, conversion rates, and sales cycle metrics. - Conduct complex ad-hoc analyses and provide actionable recommendations to drive sales growth and profitability. - Cross-Functional Collaboration: - Plan, deliver, and manage commercial projects and programs, such as sales campaigns, OKR deliverables, and other strategic initiatives. - Facilitate a cross-functional team of technical and business SMEs to identify and refine business requirements and translate them to business informatics solutions. - Collaborate with cross-functional teams, including sales, marketing, finance, and operations, to optimize processes and workflows. Qualifications - 5+ years experience in a commercial/revenue/sales operations, analytics, process improvement, or similar role, preferably in a high-growth technology, consulting, or software industry. - Strong analytical and problem-solving skills, with the ability to navigate ambiguity and distill data into clear insights. - Proven ability to innovate and streamline processes to improve operational efficiency. - Proven ability to support and enable sales teams. - Experience with GTM strategies, sales processes, and automation tools. - Proficiency with CRM systems (e.g. Salesforce) and data analysis tools (e.g. Microsoft Excel, Power BI). - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Strong project management skills and attention to detail. - Experience working within the Healthcare industry a plus. - Bachelor's degree in Business, Finance, Economics, or related field. Requirements - This role does require office hours occasionally in our Boston office but is otherwise remote. - Full-time, permanent employment. - Exempt FLSA Classification (USA Only). - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. Benefits - The annual US base salary range for this position is $98,000 to $135,000. - Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education. Company Description HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

• Design, develop, and maintain Power BI dashboards, operational reports, and datasets. • Build reports that connect directly to SQL Server views and stored procedures for real-time or near real-time operational insights. • Create efficient data models (Star Schema or Snowflake) optimized for performance and scalability. • Develop and validate DAX measures, Power Query transformations, and visualizations following best practices. • Collaborate with business users to translate reporting needs into actionable analytics solutions. • Implement row-level security (RLS) and manage user access within Power BI Service. • Support data validation, performance tuning, and report optimization activities. • Develop semantic models and standardized datasets for self-service and reusable analytics.